Claims & Client Operations Manager at Britam

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban...

 

Claims & Client Operations Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience6 years
  • LocationNairobi
  • Job FieldInsurance 

Key responsibilities:

  • Responsible for managing BMI claims processes (design, data entry, vetting, approvals & payments). 
  • Responsible for client relations management by ensuring quality service & periodic interactions with clients. 
  • Designing & implementing innovative initiatives to improve customer satisfaction & retention. 
  • Setting up client feedback systems to enable process improvements informed by client inputs/feedback. 
  • Coordinate processing and payment of claims , management of service providers and operational process improvements 
  • Management of claim processing flows to ensure efficiency and manage case management activities.
  • Control and oversee provider recruitment into segment provider panel. 
  • Advice on processes improvement through automation of tasks and processes.
  • Coordinating management of relationships with clients, intermediaries and service providers.
  • Providing leadership and mentorship to the claims team.
  • Developing suitable operational procedures to meet strategic objectives of the organization.
  • Review documents and pertinent requirements regarding claims.
  • Ensure claims made by the clients are complete in form and complies with the documentary requirements of an insurance claim.
  • Respond to both internal and external client inquiries concerning claims process, service providers, and the filing/completion of proper forms.
  • Prepare claims registers for claims meetings and update the various claims reports.
  • Delegated Authority: As per the approved Delegated Authority Matrix.
  • Perform any other duties as may be assigned from time to time. 

Knowledge, experience and qualifications required:

  • Bachelor's’ degree in Nursing.
  • Strong AI and Analytical Skills 
  • Professional qualification in Insurance is a must.
  • At least 6 years' experience in insurance claims management three of which should be in a supervisory position.
  • Knowledge of insurance regulatory requirements.
  • Knowledge of insurance products.

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to Britam on britam.taleo.net to apply

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Junior Accounting Officer at Argyle Grand Hotel Nairobi

Argyle Hotels Group is ranked Top 10 for Foreign Hotel Groups, Top 50 Global Hotel Groups and Top 60 Hotel Groups in Asia. AHG comprises of 13 distinct brands ranging from mid-scale to luxury and long-term stays; Argyle Grand Hotel, Argyle Boutique, Argyle Resorts, Argyle Hotel, Rejoice by Argyle, Argyle Suites, Argyle Waverton Apartments, Ausotel, Ausote...   Junior Accounting Officer Job Type Full Time , Onsite Qualification BA/BSc/HND Experience Location Nairobi Job Field Finance / Accounting / Audit  Salary Range KSh 200,000 - KSh 300,000/month We are seeking 2 detail-oriented, analytical, and highly professional Junior Accounting Officer to join our finance team at Argyle Grand Hotel Nairobi. This role is vital to ensuring the smooth operation of the hotel’s financial systems and compliance processes. The ideal candidate will have strong technical knowledge in accounting, excellent organizational skills, and a commitment to accuracy and integrity. Key Responsibi...
Read more

Operations Associate at Kopo Kopo Inc

Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
Read more