Front Office Supervisor at Accor

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties

 

Front Office Supervisor

  • Job TypeFull Time
  • QualificationDiploma
  • Experience2 years
  • LocationNairobi
  • Job FieldAdministration / Secretarial  , Hospitality / Hotel / Restaurant 

Job Description

We are seeking a professional and customer-focused Front Office Supervisor to join our team in Movenpick Hotel & Residences Nairobi. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team.

  • Oversee daily front office operations, including check-ins, check-outs, guest inquiries, and billing procedures
  • Lead, train, and motivate the front office team to maintain high standards of customer service
  • Manage room inventory, maximize occupancy rates, and monitor front office performance metrics
  • Resolve guest complaints and collaborate with other departments to coordinate guest services
  • Implement and maintain standard operating procedures for the front office
  • Ensure compliance with hotel policies, safety regulations, and local laws
  • Handle financial transactions and maintain accurate records

Qualifications

  • Diploma in Hospitality, Tourism, or related field
  • Minimum of 2 years of experience in a similar supervisory role within the hospitality industry
  • Proven leadership and team management skills
  • Strong customer service orientation with excellent interpersonal abilities
  • Outstanding communication skills, both verbal and written
  • Proficiency in Property Management Systems (PMS) such as Opera or Fidelio
  • Advanced knowledge of Microsoft Office suite
  • Demonstrated problem-solving skills and ability to make decisions under pressure
  • Excellent time management and multitasking abilities
  • Strong attention to detail and organizational skills
  • Flexibility to work varying shifts, including weekends and holidays
  • Fluency in English; additional languages are a plus
  • In-depth knowledge of front office operations and hospitality industry standards
  • Ability to train and mentor team members effectively
  • Goal-oriented mindset with a focus on achieving departmental targets
  • Empathetic approach to guest and employee concerns

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Accor on jobs.smartrecruiters.com to apply

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Operations Associate at Kopo Kopo Inc

Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
Read more

Stores Clerk at Stratostaff

At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.   Stores Clerk Job Type Full Time Qualification Diploma Experience 2 years Location Nairobi Job Field Procurement / Store-keeping / Supply Chain  ROLE PURPOSE   The ideal candidate will bring strong technical knowledge of spare parts, a solid understanding of inventory systems, and the ability to manage multiple stores efficiently. They will manage inventory across all store locations, including receiving and verifying deliveries, organizing and labeling stock, and issuing parts to mechanics and service teams. The role includes conducting regular stock checks, reconciling variances, liaising with suppliers and procurement on replenishment, maintaining accurate ERP records, and preparing inventory reports. The Stores Clerk will also help improve processes to strengthen stock control and operat...
Read more