Tupande Country IT Operations Administrator at One Acre Fund
One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty. Tupande Country IT Operations Administrator Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Kakamega Job Field ICT / Computer We seek a well-rounded IT professional with 3 years of experience in end-user support, hardware and software troubleshooting, network maintenance, and basic project management. You will work with the ITO Endpoints and Service Desk teams at to support seamless IT operations across Tupande's offices and field locations. You will report to the Tupande Country IT Operations Lead and will work onsite at the Kakamega Headquarters. Responsibilities Develop and adhere to Country IT Operations policies. Resolve up to Tier 2 Technical (endpoints, networks, data, and voice accounts) incidents and service requests within the specified Service level agreements....