career portal

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi   Care Officer Job Type Full Time Qualification Diploma Experience 2 years Location Nairobi Job Field Insurance  PURPOSE: Responsible for care facilitation/cost containment and call centre reachability. PRIMARY RESPONSIBILITIES: Issuance of approval to insured members seeking both inpatient and outpatient care as per policy guidelines. Monitor cost, average length of stay on inpatient cases. Issue guidance on Pre-authorized optical, dental and scheduled procedures Conduct Hospital visits whenever the insured members are hospitalized Respond to stakeholder inquiries on cases involving medical care management. Receive and respond to Medical emergency lines and ensure 24-hour coverage Negotiate for discounts from doctors and hospitals on specific cases and procedures from time to time Facilitate referrals and medical ev...

Liberty Life Assurance Kenya is a life insurance provider that has been providing relevant products to Kenyans for over 50 years. Our purpose at Liberty is to make a difference in people’s lives by making financial freedom possible. We change realities and make freedom possible by providing innovative and relevant solutions that help our customers prote...   Branch Manager Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 7 years Location Nairobi Job Field Insurance  , Sales / Marketing / Retail / Business Development  Job Summary The role holder will be responsible for marketing, customer service, public relations, operations, management and overall running of the branch. The role performs oversight functions to other core duties and staff within the assigned branch. Key Responsibilities Marketing strategy formulation and implementation for the region in line with overall company objectives Contribute to the development of operational polici...

Caritas Microfinance Bank is a licensed microfinance bank regulated by Central Bank of Kenya. Caritas MFB offers a full range of innovative and customized financial services with a special focus on the unbanked and underbanked. Its headquarters are located in the Nairobi CBD. Caritas MFB was formed to provide affordable, innovative and customized financia...   Assistant Bancassurance Officer Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Insurance  The Job holder is primarily responsible for the growth of the Bancassurance Business in allocated branches by bringing in new business and sustaining existing business in line with Bancassurance growth strategy Key Responsibilities Sales and support of insurance at the branch level which entails cross-selling insurance products, consumer awareness/ customers’ sensitization initiatives, processing insurance transactions within defined terms and conditions, supporting clients with claims advi...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.   Case Manager, Active Case Management Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 years Location Nairobi Job Field Insurance  , Medical / Healthcare  Job Ref. No: JHIL193 Role Purpose The primary purpose of the Case Manager, Active Case Management is to deliver end-to-end clinical oversight and case management for insured members requiring hospitalization. The role is responsible for ensuring that members receive medically appropriate, high-quality, and costeffective care, while also safeguarding the financial sustainability of the medical scheme. This includes evaluating pre-authorizations, monitoring inpatient admissions a...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.   Care Executive Job Type Full Time Qualification BA/BSc/HND Experience 1 year Location Nairobi Job Field Insurance  Job Ref. No: JHIL191 Role Purpose The job holder will be responsible for attending to intermediary, customer, and providers queries by determining their requirements, answering to these inquiries, resolving problems, and fulfilling customer’s requests. The holder will be required to ensure excellence in all customer interaction and offer memorable experiences. Key Responsibilities Operational Delivery exceptional customer experience in all interactions on call and email by maintaining highest level of professionalism. Manage urgent or critical cases pro...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi   Client Relationship Officer Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Insurance  PURPOSE: Reporting to the Assistant Manager – Client Relations, the Client Relationship Officer will support the implementation and maintenance of an effective and professional Client Relationship Strategy for Retirement Benefits clientele that will in turn contribute to acquisition and retention of clients when interacting with intermediaries and stakeholders. PRIMARY RESPONSIBILITIES: Facilitate and submit documentation to contract out NSSF tier 2 for existing and new business Liaise with Pension Administrators to close on service delivery gaps identified during client visits and ensure they are resolved within timelines communicated to clients. Facilitate onboarding and receipting of n...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi   Assistant Manager – Policy Servicing, Conservation & Quality Assurance Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field Insurance  PURPOSE: Reporting to the Policy Administration & Servicing Manager, the Assistant Manager – Policy Servicing, Conservation & Quality Assurance will drive conservation efforts, and implement quality assurance and customer engagement initiatives that improve persistency, benefit accuracy, customer satisfaction, and operational compliance. PRIMARY RESPONSIBILITIES: Policy Servicing Operations Oversee endorsements, reinstatements, renewals, and paid-up policy processing. Implement call-out procedures and verify client signatures and documents as per updated guidelines. Quality Assurance & Data Integrity Validate policyholder and tran...

The Social Health Authority (SHA) is a State Corporation established under the Social Health Insurance Act, 2023 and mandated to provide financial risk protection for Kenyan residents by facilitating equitable access to quality healthcare. SHA is responsible for administering the Social Health Insurance Fund, Primary Healthcare Fund, and Emergency, Chronic, ...   Senior Registration and Compliance Officer/Senior Claims Management Officer (Huduma Centers) - 183 Posts Job Type Full Time Qualification BA/BSc/HND Experience 6 years Location Nairobi Job Field Insurance  Qualifications, Skills and Experience Required: Person Specifications: For appointment to this grade, an officer must have: Cumulative service period of six (6) years’ relevant work experience, three (3) of which should have been at the grade of Registration and Compliance Officer I or in a comparable position. Bachelor’s Degree in Commerce, Accounting, Business Administration, Finance or Economics, Business, Medici...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently h...   Bancassurance Sales Officers - 2 Posts Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Insurance  , Sales / Marketing / Retail / Business Development  Job Purpose The purpose for this role is to have dedicated insurance sales officers tasked to drive the penetration of insurance among core bank customers, foster cross-sell and revenue growth. Collaborate with key stakeholders internally and externally to optimize the bancassurance distribution channel. To implement sales plans/actions/ promotions and identify sales opportunities To ensure compliance o...

Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in 1988 as Madison Insurance Company Limited (MICK) after a successful merger between Crusader Plc (1974) and Kenya Commercial Insurance Corporation.   Underwriter GIB – Head Office Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Insurance  Key Responsibilities: Collect appropriate and accurate information required to assess potential clients and decide on the acceptable risk for a policy issuance. Review policy applications and renewals based on the previous loss experience. Evaluate policies with regards to the company’s underwriting standards. Make a decision to accept, modify or rej...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi   Client Relationship Officer Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Insurance  PURPOSE: Reporting to the Assistant Manager – Client Relations, the Client Relationship Officer will support the implementation and maintenance of an effective and professional Client Relationship Strategy for Retirement Benefits clientele that will in turn contribute to acquisition and retention of clients when interacting with intermediaries and stakeholders. PRIMARY RESPONSIBILITIES: Facilitate and submit documentation to contract out NSSF tier 2 for existing and new business Liaise with Pension Administrators to close on service delivery gaps identified during client visits and ensure they are resolved within timelines communicated to clients. Facilitate onboarding and receipting of n...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently h...   Bancassurance Sales Officers - 2 Posts Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Insurance  , Sales / Marketing / Retail / Business Development  Job Purpose The purpose for this role is to have dedicated insurance sales officers tasked to drive the penetration of insurance among core bank customers, foster cross-sell and revenue growth. Collaborate with key stakeholders internally and externally to optimize the bancassurance distribution channel. To implement sales plans/actions/ promotions and identify sales opportunities To ensure compliance o...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi   Check-Off Manager Job Type Full Time Qualification BA/BSc/HND Experience 10 years Location Nairobi Job Field Insurance  PURPOSE: Reporting to the Policy Administration & Servicing Manager, the Check-Off Manager will lead and manage premium reconciliation and recovery from check-off institutions, strengthen stakeholder relationships, and drive operational excellence through data integrity and team leadership. The role supports strategic growth, financial integrity, and customer retention within the Individual Life business PRIMARY RESPONSIBILITIES: Premium Reconciliation & Arrears Management Lead reconciliation of premiums from check-off institutions. Identify and resolve arrears through proactive engagement and issuance of demand letters. Ensure accurate policy statuses and timely updates to minimize suspen...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi   Assistant Manager – Policy Servicing, Conservation & Quality Assurance Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field Insurance  PURPOSE: Reporting to the Policy Administration & Servicing Manager, the Assistant Manager – Policy Servicing, Conservation & Quality Assurance will drive conservation efforts, and implement quality assurance and customer engagement initiatives that improve persistency, benefit accuracy, customer satisfaction, and operational compliance. PRIMARY RESPONSIBILITIES: Policy Servicing Operations Oversee endorsements, reinstatements, renewals, and paid-up policy processing. Implement call-out procedures and verify client signatures and documents as per updated guidelines. Quality Assurance & Data Integrity Validate policyholder and tran...

Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in 1988 as Madison Insurance Company Limited (MICK) after a successful merger between Crusader Plc (1974) and Kenya Commercial Insurance Corporation.   Underwriter GIB – Head Office Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Insurance  Key Responsibilities: Collect appropriate and accurate information required to assess potential clients and decide on the acceptable risk for a policy issuance. Review policy applications and renewals based on the previous loss experience. Evaluate policies with regards to the company’s underwriting standards. Make a decision to accept, modify or rej...

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.   Claims Analyst Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Insurance  Job Purpose Statement To analyze and process claims efficiently in accordance with insurance contract terms and established company policies and standards. The role focuses on verifying claims, analyzing claims  data, determining entitlements, validating claim legitimacy, negotiating settlements, and adhering to NCBA Insurance’s Claims best practices to ensure timely and efficient claims processing Key Accountabilities (Duties and Responsibilities) Claims Management  Assist in proc...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban...   Senior Corporate Sales Executive (Broking) Job Type Full Time Qualification BA/BSc/HND Experience 2 - 4 years Location Nairobi Job Field Insurance  , Sales / Marketing / Retail / Business Development  Job Purpose:      Drive the growth of brokers business to meet set annual premium targets through managing brokers production channel sales targets. Reporting to the Business Development Manager, the incumbent will drive increase in Britam business by growing and retention of customers.       Key responsibilities: Secure new GI business through insurance brokers. Ret...

Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and relat...   BanBancassurance Underwriter – EBIL Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Insurance  Job Purpose: The Bancassurance Underwriter serves as a specialized risk analyst embedded within EBKL’s Credit Department and Bancassurance head office operations. This hybrid role bridges the bank and insurance perspectives evaluating credit risk and non-credit risk on insurance linked proposals, advising on optimal underwriting terms across general, life, and health insurance, enabling effective risk decision making for EBIL management, and facilitating cross-sell opportunities between banking an...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban...   Claims & Client Operations Manager Job Type Full Time Qualification BA/BSc/HND Experience 6 years Location Nairobi Job Field Insurance  Key responsibilities: Responsible for managing BMI claims processes (design, data entry, vetting, approvals & payments).  Responsible for client relations management by ensuring quality service & periodic interactions with clients.  Designing & implementing innovative initiatives to improve customer satisfaction & retention.  Setting up client feedback systems to enable process improvements informed by client inputs/feedback.  Coordinate process...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi   Assistant Underwriter – Risk Pricing Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Insurance  PURPOSE: Reporting to the Assistant Manager – Medical Risks, the Assistant Underwriter, Risk Pricing will provide insights that help to prudently evaluate, price and prescribe the terms to apply on risks proposed so as to deliver the desired loss ratio and profitability.   PRIMARY RESPONSIBILITIES: Review the risks presented in the company to ensure they are within the set underwriting guidelines and are covered under the reinsurance program. Support preparation of reinsurance reports on a monthly basis to ensure timely collection of reinsurance claims. Issue and approve quotations within specified limits. Review Monthly Claims Register, reserves and outstanding claims. Cond...