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We are a not for profit organization that works with vulnerable children in the public school system to improve their lives and school performance. Founded in 2012, Food for Education provides subsidized school meals every day to over 15,000 kids with a goal of feeding 1,000,000 kids by 2025.   Customer Experience Intern Job Type Contract Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  , Internships   Position Overview: The Customer Experience Intern supports the Customer Experience team in managing customer queries, documenting data, and learning the full Tap2Eat support process. This role provides hands-on exposure to call handling, customer communication, data capture and interpretation, and CRM and escalation tools, while contributing to excellent service delivery for parents, learners and schools. Working under close supervision and mentorship, you will focus on developing practical skills in customer engagement, reporting...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.   Customer Support Manager, Digital Banking Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Banking  , Customer Care  Job Summary To oversee Timiza Virtual Banking day-to-day management of customer services i.e., queries, service requests and complaints resolution in a fair, timely manner; in accordance with Absa’s customer obsession and 10x strategy and in line with the laid down procedures. To provide an efficient relationship management between the outsourced customer service vendor (CCI Kenya) and Absa, in accordance with the Contract and External Supplier Control Obligations. Key accountabilities/Deliverables/Outcomes. Output to deliver this accountability: 50% Ensure effective end-to-end manage...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.   Call Centre Quality and Performance Manager Job Type Full Time , Onsite Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  The Role RTO Quality and Performance Manager (Experience in call center most preferred) What You’ll Do Performance Monitoring and Evaluation Quality assurance Continuous improvement Training and Development Compliance and Standards What We’re Looking For Have worked in a similar role before. Strong analytical skills with a keen eye for detail and accuracy. Data-driven mindset Excellent communication and problem-solving skills. Ability to work proactively and independently in a fast-paced environment. Proficiency in quality assurance software and tools Ability to lead and motivate a team Problem solving and decision making abilities Experience in call Centre most preferred. Bachelors Degree Alig...

Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rw...   Customer Service Representative – Nairobi, Kenya Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  The successful candidate will be responsible for receiving and capturing orders and Pro Forma Invoices, checking that the pricing, quantity and slitting pattern is correct. The role is pivotal in managing and coordinating international trade logistics, providing top-tier customer service and ensuring compliance with trade regulations. Key Responsibilities Serve as the primary liaison between customers and internal teams (operations, dispatch, production, sales, and finance) to ...

Liberty Life Assurance Kenya is a life insurance provider that has been providing relevant products to Kenyans for over 50 years. Our purpose at Liberty is to make a difference in people’s lives by making financial freedom possible. We change realities and make freedom possible by providing innovative and relevant solutions that help our customers prote...   Customer Experience Executive Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  Job Summary This position is responsible for building sustainable relationships of trust through open, proactive and interactive communication with customers in order to drive loyalty and retention. The role is key in delivering the customer value proposition and adhering to the customer service charter. Key Responsibilities Continually update the customer profile so that Liberty Life retains the most current information about the customer and is therefore able to provide them with personal...

Remote opens the vast potential of the world for every person, business, and country, building a world where every person and business truly belongs. We empower companies of all sizes to pay and manage full-time and contract workers around the world. Remote makes it easy to manage international payroll, benefits, taxes, stock options, and compliance in 50...   Customer Care Associate - EMEA Job Type Remote Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels. This is an exciting time to join Remote! Requirements Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs. Solid experience in Customer Support or Customer En...

Riziki Source is changing perceptions and expanding the representation of persons with disabilities in Kenya, which promotes their participation in policy-making processes and employment opportunities.We leverage technology to connect job seekers with various economic opportunities, helping them earn a decent livelihood while supporting employers to become d...   Call Center Agent Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Key Responsibilities Handle inbound and/or outbound customer calls professionally Provide accurate information on products and services Address customer inquiries, concerns, and complaints effectively Maintain clear and professional communication at all times Accurately capture and update customer information in systems Role Requirements Must be based in Nairobi Strong verbal communication skills Good command of English (spoken and written) Not currently enrolled in school (fully available) Available to w...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.   RTO Staff Coordinator Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma , Others Experience Location Job Field Customer Care  Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit  A Staff Coordinator, who will be a key point of contact between the company and their customers. DUTIES/ROLES Coordinate operations control center Maximize the productivity of resources (people, technology etc.) Coach and handhold agents to maintain high operations standards Monitor and improve order delivery time whilst minimizing order cancellations. Evaluate performance with key metrics (etc.) Ensure quality assurance checks are completed and maintained Optimize delivery times and maximize Gsat Assist all the three users to ensure satisfaction Analyze daily and wee...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.   Call Center Agents (Real Time Operations Agent) Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  Our client, an on-demand Courier Service that delivers products ordered through their mobile app, seeks to recruit Call Center Agents, who will be a key point of contact between the company and their customers. The main task is to coordinate live rider operations and ensure daily performance against a range of KPIs. Location: Preferred candidates should be residing along Waiyaki Way. PRIMARY RESPONSIBILITIES: Monitor, anticipate and manage the live operation to ensure a great user experience. Manage real-time fleet capacity. Lead the communication with the fleet for ongoing orders. Give structured and action able daily feedback to the ops managers. Ensure a smooth o...

TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.   Customer Service Supervisor Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 4 years Location Nairobi Job Field Customer Care  Description The Customer Service Supervisor is responsible for driving performance and ensuring customer satisfaction. The incumbent is expected to consistently provide excellent management to the team, as well as represent customer needs and goals within the organization to ensure the highest level of accuracy and quality. In addition, the Customer Service Supervisor should build relationships with customers and CSE’s to encourage new business opportunities. Managerial Responsibilities Achieve operational excellence in all aspects of procedures and processes undertaken to ensure satisfactory ...

ATL Global Business is an internationally oriented and privately founded recruiting and consultancy firm based in Kenya, with operations and partners in South Africa and East Africa countries. Committed to our slogan “World Class Service delivery with Integrity” we work hard to provide quality and talented professionals who contribute to the s...   Customer Service Representative – (German and Italian Language Proficiency) Job Type Full Time , Onsite Qualification Diploma Experience 2 years Location Nairobi Job Field Customer Care  Our Client is the premier inbound destination management company in Africa, with established homes and ‘Boots on the Ground’ in Kenya, Tanzania, Uganda, Rwanda, Botswana, Namibia, and South Africa. With a dedicated team of travel consultants specializing in offering clients personalized services and exceptional products, including private guided tours, FIT arrangements, group travel experiences, and MICE products. Our client prides themsel...

TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.   Operations Customer Expert (Customer Service Representative) - Nairobi Based Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Customer Care  Responsibilities Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries via phone and through emails and chats. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out to enable you respond to customer inquiries efficiently. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing ...

TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.   Operations Customer Expert (Customer Service Representative) - Mombasa Based Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 1 year Location Mombasa Job Field Customer Care  Responsibilities Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries via phone and through emails and chats. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out to enable you respond to customer inquiries efficiently. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing ...

NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn't stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great things with technology to enable a more secure and connected future.   Client Experience Specialist Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  Key Responsibilities: Lead discovery sessions to deeply understand the current customer experience today, perform research with our Crew and Clients to understand more, and work cross-functionally to define the future state. Apply design thinking in collaborative environments to innovate and improve the Crew and Client Experience. Use Voice of the Customer Program and operational data to gain insight across the customer journey an...

Staffing Solutions Network is a leading recruitment and HR management firm based in Kenya, committed to connecting businesses with exceptional talent across diverse industries. Established with a mission to bridge the gap between employers and skilled professionals, we bring unparalleled industry expertise, a client-centered approach, and a deep understandin...   Customer Support Officer Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 - 4 years Location Nairobi Job Field Customer Care  Our client is seeking a professional and customer-focused Customer Support Officer to manage client inquiries, service requests, and after-sales support within the energy sector. Female candidates are encouraged to apply. Key Responsibilities Respond to customer inquiries professionally and promptly. Coordinate service requests with technical teams. Maintain accurate customer records. Follow up on installations, maintenance, and complaints. Support sales team in cust...

CarePay is a Kenyan company that administers conditional healthcare payments between funders, patients and healthcare providers. Through our M-TIBA platform, CarePay directs funds from public and private funders directly to patients into a "health wallet” on their mobile phone. The use of these funds is restricted to conditional spending at selected health...   Customer Experience Internship Job Type Contract Qualification Diploma Experience 1 year Location Nairobi Job Field Customer Care  , Internships / Volunteering  The intern will provide efficient and professional service to CarePay customers through prompt, courteous, and accurate responses to inquiries. He / She will help maintain our existing customer base by building customer loyalty through effective problem-solving and customer care, while adhering to all service standards laid down by CarePay. EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & KEY SKILLS, AND COMPETENCIES: Higher Diploma in a related field At le...

MOMBO is Kenya’s premier mobile-only savings and credit co-operative society.   Relationship Officer Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 2 years Location Nairobi Job Field Customer Care  Salary Range KSh 30,000 - KSh 50,000/month Role Overview: Join Mombo Sacco as a Relationship Officer, where your expertise in customer relations will enhance member satisfaction and engagement. You will play a pivotal role in building lasting relationships, providing personalized financial guidance, and supporting the growth of our vibrant community. Key Responsibilities: Foster strong, long-lasting relationships with members through regular engagement, ensuring a positive and supportive customer experience. Provide personalized financial advice and solutions tailored to each member's aspirations and economic well-being, promoting financial empowerment and success. Facilitate a seamless onboarding process for new members, ensuring they ...

TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.   Operations Customer Expert (Customer Service Representative) - Nairobi Based Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Customer Care  Job Summary  This role includes technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including providing customer service and support via email, chat, and/or phone calls. Job Details  Work to create and manage flight bookings, including manual PNR creation, manual and automated pricing and repricing, e-ticket issuance, manual voids and cancellations, EMD creation, EMD pricing, EMD issuance, and manual refund calculations. Apply knowledge of ADM (Agency Debit ...

Fresh Life works with municipalities and urban residents to develop and scale safe, citywide inclusive and financially sustainable sanitation solutions in fast growing cities starting with Nairobi, Kisumu and Eldoret in Kenya. Our innovative solutions are designed to suit the realities of todays cities, which are densely populated and heavily built up, pa...   Customer Support and Credit Associate (Kisumu) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 years Location Kisumu Job Field Customer Care  , Finance / Accounting / Audit  Salary Range KSh 30,000 - KSh 50,000/month About the role The Customer Support & Credit Associate will manage the assigned customer portfolio by ensuring that we provide the best service to Fresh Life Operators through coordination of FLT repairs, timely collections, and tackling any customer-related issues. The role holder will also ensure that FLO’s submit proper documentation and keep proper customer...

Fresh Life works with municipalities and urban residents to develop and scale safe, citywide inclusive and financially sustainable sanitation solutions in fast growing cities starting with Nairobi, Kisumu and Eldoret in Kenya. Our innovative solutions are designed to suit the realities of todays cities, which are densely populated and heavily built up, pa...   Customer Support and Credit Associate (Nairobi) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 years Location Nairobi Job Field Customer Care  , Finance / Accounting / Audit  About the role The Customer Support & Credit Associate will manage the assigned customer portfolio by ensuring that we provide the best service to Fresh Life Operators through coordination of FLT repairs, timely collections, and tackling any customer-related issues. The role holder will also ensure that FLO’s submit proper documentation and keep proper customer records. The role also ensures customers...