career portal

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently h...   Manager, Contact Centre Job Type Full Time Qualification BA/BSc/HND Experience 7 - 9 years Location Nairobi Job Field Customer Care  JOB SUMMARY: To lead and manage the end-to-end operations of the contact center while overseeing organization-wide complaint resolution, escalation handling, and incident impact management. The role ensures delivery of consistent, timely, and high-quality service experiences aligned to business development goals. It also establishes and governs a centralized complaints handling unit that supports all business units in resolution of escalated and high-risk complaints. KEY RESPONSIBILITIES: C...

Kenchic Limited is the leading producer of poultry in East and Central Africa. At its inception, the company’s main activity was the production of broiler and layer day-old chicks. Over the years the company has expanded operations to include processed chicken and further processed products. The company started its operations in 1984. The company’s Head Office is in Exsan House along Enterprise road. Kenchic is proud to be the largest integrated poultry operation in East and Central Africa and deals in day-old chicks, processed chicken meat and further processed products such as smoked sausages, choma sausages & sausages.   Customer Service Executive (Pc) Thika Processing Plant Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 1 year Location Thika Job Field Customer Care  The role holder will deliver Simple, memorable, and efficient customer experience by efficiently managing customer orders from initiation to fulfillment. The role is pivotal in m...

Tatu is a project of Rendeavour, Africa’s largest urban land developer with over 30,000 acres of visionary projects in the growth trajectories of large cities in Kenya, Ghana, Nigeria, Zambia and Democratic Republic of Congo. Rendeavour’s vision goes beyond alleviating what is a self-evident problem - that of stifling urban congestion and a dearth of quality housing and commercial property in Africa. Rather, we aim to help create the infrastructure - the living and working spaces, communities, schools and hospitals - that will help sustain and accelerate Africa’s economic growth, meet the aspirations of Africa’s burgeoning middle classes, and serve as a catalyst for further urban development.   Workforce Management Real Time Specialist Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Kiambu Job Field Customer Care  We are looking for a Workforce Management Real-Time Specialist to join our team in Tatu City and support our Call Center operations. In this ...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently h...   Customer Experience Analyst Job Type Full Time Qualification BA/BSc/HND Experience 2 - 4 years Location Nairobi Job Field Customer Care  JOB SUMMARY: To ensure the consistent delivery of exceptional customer experience by providing structured quality monitoring, reporting, and actionable insights. The role will support the Head of CX in driving strategic decision-making through data, VOC analytics, and thematic issue tracking, while championing continuous improvement across customer touchpoints KEY RESPONSIBILITIES: Reports and Dashboards - 30% Develop and maintain comprehensive reports and dashboards to monitor cus...

Kenchic Limited is the leading producer of poultry in East and Central Africa. At its inception, the company’s main activity was the production of broiler and layer day-old chicks. Over the years the company has expanded operations to include processed chicken and further processed products. The company started its operations in 1984. The company’s Head Office is in Exsan House along Enterprise road. Kenchic is proud to be the largest integrated poultry operation in East and Central Africa and deals in day-old chicks, processed chicken meat and further processed products such as smoked sausages, choma sausages & sausages.   Customer Service Executive (PC) - Thika Processing Plant Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 1 year Location Thika Job Field Customer Care  About the Role. The role holder will deliver Simple, memorable, and efficient customer experience by efficiently managing customer orders from initiation to fulfillment. The ro...

Nairobi Adventist Hospital (NAH) is a Seventh-day Adventist (SDA) church-established and owned Hospital. It is a tertiary (level 4) hospital located in Nyari west area in Westlands sub-county, Nairobi County, Kenya.   Customer Care Officer Job Type Full Time Qualification Diploma Experience 2 years Location Nairobi Job Field Customer Care  Nairobi Adventist Hospital is committed to providing holistic, quality, and compassionate healthcare. We are seeking to recruit a trained Customer Care Officer who will be the first point of contact for our patients, clients, and visitors, ensuring they receive excellent service in line with our mission and values. Key Responsibilities Warmly receive and guide patients, visitors, and clients at the front office. Handle inquiries, appointments, and feedback in a professional and timely manner. Support patient registration, billing inquiries, and coordination with hospital departments. Maintain confidentiality and ensure patient sati...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi   Call Centre Nursing Executive (Contract) Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field Customer Care  PURPOSE: To provide general customer service in respect to medical business customers. PRIMARY RESPONSIBILITIES: Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre. Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels. Issuance of both in and outpatient approvals for admissible requests for insured members. Communication to stakeholders on management of cases and financial liability through reports. Provide input for the customer service reports. Share daily/weekly and monthly reports as may be required from time to time. Participate in cost management initiatives/s...

M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.   Customer Care Representative - Activations Job Type Full Time Qualification Diploma Experience Location Nairobi Job Field Customer Care  As our Customer Care Representative - Activations, you will provide exceptional customer onboarding support across multiple channels including tickets, calls, and chats. You will guide new customers through their onboarding journey, ensuring all required documents and information are correctly captured, verified, and activated in our systems while delivering a smooth customer experience that enables them to successfully begin using our products and services. Expertise We are looking for someone with a Diploma in Customer Service or related field and proven experience in onboarding and customer service...

M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.   Customer Care Representative - Payments and Chats Job Type Full Time Qualification Diploma Experience Location Nairobi Job Field Customer Care  As our Customer Care Representative - Payments and Chats, you will provide exceptional customer support through WhatsApp and other non-voice channels while managing and optimizing payment processes. You'll deliver prompt assistance, maintain accurate data updates, ensure compliance with company policies, and contribute to our positive brand image through professional digital communication. Expertise We are looking for someone with a Diploma in Customer Service or related field and previous experience in customer support or social media engagement. You must have excellent written communicat...

M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.   Customer Care Representative - Calls Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  As our Customer Care Representative - Calls, you will provide exceptional customer support across multiple channels including calls and tickets, resolve inquiries, and gather valuable feedback through surveys. You'll handle everything from routine support to emergency situations, ensuring a positive customer experience while contributing to company growth. Expertise We need someone with previous experience in a customer support role and strong phone and verbal communication skills along with active listening abilities. You should demonstrate customer focus and adaptability to different personal...

Welcome to Zuri Blooms, your oasis in the online floristry universe. More than just a flower shop, we are artisans of experience, crafting narratives with every petal. Nestled in the heart of Garden City, Thika Road, Zuri Blooms invites you to explore a world where flowers aren't just arrangements but tales waiting to be told.   Customer Service & Delivery Coordinator Job Type Full Time , Onsite Qualification Diploma Experience 1 - 3 years Location Nairobi Job Field Customer Care  Role Purpose   The Customer Service & Delivery Coordinator will be responsible for assisting customers with orders, recommending flowers and gifts for all occasions, and coordinating timely deliveries. From time to time, the coordinator may also be called upon to assist in gift and floral curation and packaging to ensure Zuri Blooms’ signature quality is maintained.    Key Responsibilities   Assist customers in placing and tracking orders  Recommend flowers ...

ADVATECH OFFICE SUPPLIES LIMITED is predominantly a technology company providing office supplies solutions and services in over five countries across Africa. The company came into existence through the vision of a first generation entrepreneur to provide five core business values: Integrity, Understanding, Excellence, Unity and Responsibility. These values are at the heart of the Organization’s beliefs and convictions since its inception in 2001.   ETR/VAR Customer Care Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  We are looking for a proactive and dynamic Customer Care Representative to join our ETR/VAR Department. The ideal candidate will be the first point of contact for clients, handling inquiries, troubleshooting TIMS devices, managing stock, and ensuring smooth order cycles. Your role will be key in driving customer satisfaction and supporting business growth. Key Responsibilities: Handle customer in...

M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.   Customer Experience Manager - eMobility Job Type Full Time Qualification BA/BSc/HND Experience 7 years Location Nairobi Job Field Customer Care  As our Customer Experience Manager - Mobility, you will be responsible for developing and executing strategies that deliver seamless, customer-centric experiences across all Mobility Retail outlet service touchpoints. You will ensure seamless end-to-end motorbikes onboarding, proactively identify and address customer needs, maintain consistent service standards, and use feedback to drive continuous improvement. By leveraging data insights, process innovation, and cross-functional collaboration, you will enhance customer satisfaction, build brand loyalty, and strengthen our organization's competitive edge. Ab...

Yellow Pages Kenya is a full-service digital agency providing print, online and digital services. We have been in existence for over 30 years, present in Angola, Sao Tome, East Timor, Mozambique, Cape Verde, and now in Tanzania handling advertising needs for corporates, SMEs, and small businesses across our group companies   Debt Collectors - (4 Posts) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 1 - 3 years Location Nairobi Job Field Customer Care  Position Overview: The Debt Collector is responsible for contacting individuals or businesses who owe money to the company and negotiating payment arrangements. This role requires effective communication skills, problem-solving abilities, and the ability to handle sensitive situations professionally. The Debt Collector will work to reduce outstanding debt while maintaining positive relationships with clients or customers. Key Responsibilities: Debt Collection:  Contact debtors by phone, email, or ...

PAC Advisors is a leading advisory firm with a wealth of experience and expertise in supporting African SMEs and Corporate Institutions. Our comprehensive range of integrated and innovative business advisory services includes strategic planning, human capital advisory, training and development, financial and accounting advisory, and more. With a focus on max...   Customer Experience Officer Job Type Full Time Qualification BA/BSc/HND Experience 0 - 5 years Location Nairobi Job Field Customer Care  We are hiring to fill a vacancy for a Customer Experience Officer to join our client`s team to support clients across Kenya and Somalia. The ideal candidate should have basic knowledge of insurance, strong communication skills, and a background in customer service, sales, or marketing within the insurance industry. Key Requirements: Understanding and speaking Somali Language is an added advantage Basic understanding of insurance products & policies Experi...

The Social Health Authority (SHA) is a State Corporation established under the Social Health Insurance Act, 2023 and mandated to provide financial risk protection for Kenyan residents by facilitating equitable access to quality healthcare. SHA is responsible for administering the Social Health Insurance Fund, Primary Healthcare Fund, and Emergency, Chronic, ...   Senior Customer Experience Officer - 2 Posts Job Type Full Time Qualification BA/BSc/HND Experience 6 years Location Nairobi Job Field Customer Care  Qualifications, Skills and Experience Required: Person Specifications: For appointment to this grade, an officer must have: Cumulative service period of six (6) years’ relevant work experience, three (3) of which must be in the grade of Customer Experience Officer I or in a comparable position. Bachelor’s degree in any of the following disciplines: Public Communication, Public Relations, Mass Communication, marketing or business-related field or its equivalent qualificat...

M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.   Customer Experience Manager - eMobility Job Type Full Time Qualification BA/BSc/HND Experience 7 years Location Nairobi Job Field Customer Care  As our Customer Experience Manager - Mobility, you will be responsible for developing and executing strategies that deliver seamless, customer-centric experiences across all Mobility Retail outlet service touchpoints. You will ensure seamless end-to-end motorbikes onboarding, proactively identify and address customer needs, maintain consistent service standards, and use feedback to drive continuous improvement. By leveraging data insights, process innovation, and cross-functional collaboration, you will enhance customer satisfaction, build brand loyalty, and strengthen our organization's competitive edge. Ab...

Peoplelink Consultants Ltd is a consultancy services company incorporated under the laws of Kenya.   Petrol Station Attendant Job Type Full Time Qualification KCSE Experience 2 years Location Nairobi Job Field Customer Care  , Sales / Marketing / Retail / Business Development  Responsibilities Greet customers in a friendly and professional manner Dispense fuel into vehicles accurately and safely Handle cash, card, or mobile payments and provide receipts Clean windshields, check oil, water, and tire pressure upon request Assist with routine maintenance of the station, including cleaning the forecourt and keeping the pump area tidy Report any safety issues, equipment malfunctions, or suspicious activities to the manager Restock products such as oil, coolant, car fresheners, and basic convenience items Promote station promotions and upsell additional services when applicable Comply with all safety, health, and environmental regulations and company policies Requirements ...

NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn't stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great things with technology to enable a more secure and connected future.   Learner - Client Success Management Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  , ICT / Computer  , Internships / Volunteering  The Client Success Learner role is designed as a developmental position for individuals interested in building a career in client success management. The learner will work closely with experienced Client Success Specialists to understand best practices in managing Tier 3 client accounts and supporting the contracting process. The role emphasizes learning, shadowing...

PAC Advisors is a leading advisory firm with a wealth of experience and expertise in supporting African SMEs and Corporate Institutions. Our comprehensive range of integrated and innovative business advisory services includes strategic planning, human capital advisory, training and development, financial and accounting advisory, and more. With a focus on max...   Customer Experience Officer Job Type Full Time Qualification BA/BSc/HND Experience 0 - 5 years Location Nairobi Job Field Customer Care  We are hiring to fill a vacancy for a Customer Experience Officer to join our client`s team to support clients across Kenya and Somalia. The ideal candidate should have basic knowledge of insurance, strong communication skills, and a background in customer service, sales, or marketing within the insurance industry. Key Requirements: Understanding and speaking Somali Language is an added advantage Basic understanding of insurance products & policies Experi...