career portal

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.   Virtual Relationship Manager Job Type Full Time Qualification BA/BSc/HND Experience 3 - 5 years Location Nairobi Job Field Customer Care  Job Purpose: The incumbent is responsible in establishing and maintaining a professional relationship with all stakeholders (Client, Bank personnel, product providers and Support staff) via virtual channels. Key Responsibilities: Driving client product holding through effective over the telephone sales on existing customer base by achieving monthly sales targets on accounts, loans, cards and insurance as agreed with I&M Bank and to be communicated by line manager. Driving positive Net Promoter Score in management of portfolio customers. Collecting & submitting required and complete customer documentations for purposes of customer identification and ...

Prudential is one of the world’s oldest, largest and strongest insurance companies. We have been helping people plan and protect their families’ futures for more than 169 years.   Customer Experience Executive Premium Administration Job Type Full Time Qualification BA/BSc/HND Experience 2 - 3 years Location Nairobi Job Field Customer Care  , Finance / Accounting / Audit  Principal Accountabilities Own and manage relationships with employers and banks. Maintain healthy relationships with these institutions to ensure successful setup and collection as per customer signed mandates. Design and maintain the customer premium payment journey ensuring that the customer is kept well-informed at setup before automatic collection and after collection towards higher collection success rates. Maintain appropriate analytics on collections to inform strategies for successful collection, effective remediation on failures and provide critical pointers to business on quality of busine...

A team of passionate bakers delivering sweet excellence   Customer Service Champion Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  REQUIREMENTS: 2 years of proven customer service experience Sales experience is an added advantage Ability to thrive under pressure Application of customer service principles Demonstrated strong attention to detail (including your application) Check how your CV aligns with this job Method of Application SEND CV & PORTFOLIO TO:  work@chouxbakery.ke   Include Job Title in email subject

Ukristo na Ufanisi Sacco Limited is a Christian financial institution that was founded in the year 2001 and registered on 2 November 2005 under the Co-operative Societies Act of the Laws of Kenya -Number 10541 and is currently licensed by SASRA. The society's core business is to mobilize savings from members from which members can access loans at affordable ...   Call Centre Agent Job Type Full Time Qualification Diploma Experience Location Nairobi Job Field Customer Care  The holder of this position will report to the Marketing & Business Development Manager.  KEY RESPONSIBILITIES:  Customer support:  Answer and respond to customer inquiries, complaints, and requests via phone, email, or chat.  Problem-solving:  Troubleshoot customer issues and provide logical, lasting solutions.  Information provision:  Provide accurate and detailed information about products, services, and company policies.  Call management:  Manage call volu...

Prudential is one of the world’s oldest, largest and strongest insurance companies. We have been helping people plan and protect their families’ futures for more than 169 years.   Customer Experience Executive Premium Administration Job Type Full Time Qualification BA/BSc/HND Experience 2 - 3 years Location Nairobi Job Field Customer Care  , Finance / Accounting / Audit  Principal Accountabilities Own and manage relationships with employers and banks. Maintain healthy relationships with these institutions to ensure successful setup and collection as per customer signed mandates. Design and maintain the customer premium payment journey ensuring that the customer is kept well-informed at setup before automatic collection and after collection towards higher collection success rates. Maintain appropriate analytics on collections to inform strategies for successful collection, effective remediation on failures and provide critical pointers to business on quality of busine...

Our name is Africa Safari Trips for a reason. We offer the most extensive range of private safari trips in East Africa! And we are happy to say that our guests always leave Africa with a suitcase full of unforgettable memories. Our offices – and teams of locals and expats – are located in Nairobi (Kenya) and Kampala (Uganda). From Africa (with love), ...   Customer Satisfaction Agent and Sales Support Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 years Location Nairobi Job Field Customer Care  , Travels & Tours  What You Will Do Be available 24/7 for emergency support during customer travel. Manage ground inquiries, including direct bookings and payment verification. Collaborate on safari-related complaints with the relevant departments i.e. reservations and transport team. Follow established procedures for issue resolution. Occasionally meet the customers for major issue resolution Handle refunds to the customers as approved and di...

Solenis is a leading global provider of water and hygiene solutions that help create cleaner and safer environments through sustainable innovation.   Customer Service Engineer Job Type Full Time Qualification BA/BSc/HND Experience 3 - 5 years Location Nairobi Job Field Customer Care  , Engineering / Technical  Key Responsibilities: Support the Customer Value proposition in its local and international development and deployment. Spearhead Food and Beverage related technical projects at local and regional level and at key customers. Manage and support, together with the local DSM, the Global and regional strategy implementation. To be responsible for the local deployment of selected international projects. To be responsible for making sure sales teams are properly trained and aware of business innovations, new projects, products and applications as well as of business-related technical trends through the implementation of selected training programs. Equipment and spare...

Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring...   Customer Service Representative Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  What You’ll Be Doing: Chat with clients in French & English to assist with orders, product questions, and general support Deliver outstanding customer service with a friendly and professional attitude Stay up-to-date on products, policies, and industry trends Collaborate with trainers and team leads to meet performance goals Keep accurate records of client interactions Work flexible hours, including evenings and weekends What You’ll Need: At least 6 months of customer service experience ...

As one of the largest insurers and financial services companies in East Africa, we have decades of experience in helping discerning individuals protect and create their wealth. But that’s not all. We also keep an eye firmly on the future, using innovation to craft financial products and services that we know you need in today’s constantly changing world....   Quality Assurance Officer Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Roles and Responsibilities Quality Assurance and Compliance Evaluate the performance and compliance of contact center interactions (calls, emails, etc.) through rigorous and consistent quality auditing Conducting regular assessments of group-wide customer engagement to ensure all touchpoints align with the company's core customer experience standards Identify opportunities for process improvement and recommend actionable solutions to enhance service quality and customer satisfaction Collaborate with d...

Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities.    Senior Officer – Customer Experience Job Type Full Time Qualification BA/BSc/HND Experience 5 - 6 years Location Nairobi Job Field Customer Care  Job Summary: Responsible for standardizing customer service and experience across the bank network to ensure that the team offers top level and efficient service to internal and external customers. Key Responsibilities:    Develop and implement department processes, policies  and procedures to ensure maximum efficiency. Oversee the achievement and maintenance of agreed customer service levels and standards. Develop and monitor Customer Service performance indicators – customer satisfaction index, mystery shopping index, SLAs, TAT standards and provision of weekly and monthly reports. Generate strategic insights from Voice ...

Stan Consulting Group Limited was established in the year 2009, with an objective of providing a wide range of consulting services to our clients. We (SCG Ltd) are NITA Approved trainer (NITA/TRN/805) and IHRM registered trainer (IHRM C00304).   Call Centre Business Associates (CCBA) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 - 3 years Location Nairobi Job Field Customer Care  Roles/Duties & Responsibilities Handle inbound and outbound customer calls with professionalism and courtesy Provide accurate information about products, services, and company policies Resolve customer inquiries, complaints, and requests promptly and efficiently Meet or exceed daily, weekly, and monthly performance targets (e.g., call handling time, customer satisfaction) Maintain a positive and empathetic attitude in all customer interactions Record and update customer information accurately in CRM systems Escalate complex issues to supervisors or relevant departmen...

Valley Hospital is a premier health facility located in Nakuru, offering diverse services with a mission to provide quality yet affordable healthcare.   Customer Care Officers-Call Centre Job Type Full Time Qualification Diploma Experience 2 years Location Nakuru Job Field Customer Care  This role is essential in managing inbound and outbound calls to provide timely assistance, information, and support to patients, families, and external stakeholders. The position ensures smooth communication within the hospital, enhances patient satisfaction, and upholds Valley Hospital’s commitment to excellent customer service.  Requirements Minimum Qualifications  Diploma in Communications, Media Studies, or a related field  Minimum of two (2) years’ experience in a similar or related role within a busy call centre or healthcare environment Skills Required  Proficiency in Customer Relationship Management (CRM) and call c...

Ukristo na Ufanisi Sacco Limited is a Christian financial institution that was founded in the year 2001 and registered on 2 November 2005 under the Co-operative Societies Act of the Laws of Kenya -Number 10541 and is currently licensed by SASRA. The society's core business is to mobilize savings from members from which members can access loans at affordable ...   Call Centre Agent Job Type Full Time Qualification Diploma Experience Location Nairobi Job Field Customer Care  The holder of this position will report to the Marketing & Business Development Manager.  KEY RESPONSIBILITIES:  Customer support:  Answer and respond to customer inquiries, complaints, and requests via phone, email, or chat.  Problem-solving:  Troubleshoot customer issues and provide logical, lasting solutions.  Information provision:  Provide accurate and detailed information about products, services, and company policies.  Call management:  Manage call volu...

Ukristo na Ufanisi Sacco Limited is a Christian financial institution that was founded in the year 2001 and registered on 2 November 2005 under the Co-operative Societies Act of the Laws of Kenya -Number 10541 and is currently licensed by SASRA. The society's core business is to mobilize savings from members from which members can access loans at affordable ...   Marketing & Customer Experience Officer Job Type Full Time Qualification BA/BSc/HND Experience 2 - 3 years Location Nairobi Job Field Customer Care  The holder of this position will report to the Marketing and Business Development Manager.  KEY RESPONSIBILITIES: Provide support:  Respond to customer inqiries, resolve complaints, and manage accounts to ensure customer satisfaction.  Gather feedback:  Collect customer feedback through surveys and direct interactions to identify areas for improvement.  Handle issues:  Proactively identify potential problems and work with internal departm...

Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today’s corporate organizations. Our services includes the entire employee life cycle in an organization from the point of recruitment, training and development, policy development, compliance audits, provision of H...   Call Centre Intern Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 1 - 2 years Location Nairobi Job Field Customer Care  , Internships / Volunteering  We are seeking a proactive and results-driven Call Centre Intern to support our B2C sales operations. The successful candidate will engage customers primarily through phone calls — managing leads, converting inquiries into sales, ensuring order follow-up, and providing excellent customer service to enhance customer retention and satisfaction. Job Description Key Roles and Responsibilities: Conduct daily outbound calls to prosp...

The Social Health Authority (SHA) is a State Corporation established under the Social Health Insurance Act, 2023 and mandated to provide financial risk protection for Kenyan residents by facilitating equitable access to quality healthcare. SHA is responsible for administering the Social Health Insurance Fund, Primary Healthcare Fund, and Emergency, Chronic, ...   Customer Experience Officer II (Dispatch Centre) - 15 Posts Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Qualifications, Skills and Experience Required: Bachelor’s degree in communication, Public Communication, Public Relations, Mass Communication, Marketing, Emergency Medical Care, Public Health, or related field. Strong communication skills, work under pressure; proficiency in call-handling and CRM systems; problem-solving ability; empathy and resilience in emergency settings. Age Limits: Not above 35 years Terms of Service You will be engaged on a fixed term contr...

The Social Health Authority (SHA) is a State Corporation established under the Social Health Insurance Act, 2023 and mandated to provide financial risk protection for Kenyan residents by facilitating equitable access to quality healthcare. SHA is responsible for administering the Social Health Insurance Fund, Primary Healthcare Fund, and Emergency, Chronic, ...   Customer Experience Officer I (Dispatch Centre) - 3 Posts Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field Customer Care  Qualifications, Skills and Experience Required: For appointment to the grade of Customer Experience Officer I (SHA Grade 7), an officer must meet the following minimum qualifications: A cumulative service period of three (3) years in the grade of Customer Experience Officer II or a comparable position. (This is generally defined as a Promotional Grade for Officer I positions). A Bachelor’s degree in any of the following disciplines: Public Communication, Pub...

The Social Health Authority (SHA) is a State Corporation established under the Social Health Insurance Act, 2023 and mandated to provide financial risk protection for Kenyan residents by facilitating equitable access to quality healthcare. SHA is responsible for administering the Social Health Insurance Fund, Primary Healthcare Fund, and Emergency, Chronic, ...   Claims Management Officer II (Dispatch Centre) - 22 Posts Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  , Insurance  Qualifications, Skills and Experience Required: For appointment to the grade of Claims Management Officer II (SHA Grade 8), a candidate must meet the following entry requirements for degree holders in this cadre: Bachelor’s Degree in Medicine, Nursing, Clinical Medicine, Medicine and Surgery, or its equivalent qualification from a recognized institution. Membership to the relevant professional body (e.g., Nursing Council of Kenya, Clinical Off...

Access Bank Plc is a full service commercial Bank operating through a network of about 366 branches and service outlets located in major centres across Africa and the United Kingdom. Listed on the Nigerian Stock Exchange in 1998, the Bank serves its various markets through 4 business segments: Personal, Business, Commercial and Corporate & Investment banking.   Team Lead, Customer Experience Journey Design Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Ready to take the lead in shaping exceptional customer experience? We are looking for a dynamic and innovative professional to join our team as Team Lead, Customer Experience Journey Design. If you’re passionate about driving customer-centric strategies and transforming touchpoints into memorable experiences, we’d love to hear from you! Check how your CV aligns with this job Method of Application Send your application and CV to  TalentKenya@accessbankplc.com by 31st...

We provide power — to move, to live, and to hustle.   Head of Customer Success, East Africa Job Type Full Time Qualification BA/BSc/HND Experience 5 years Location Nairobi Job Field Customer Care  What You’ll Do: Lead Customer Success Strategy:  Develop and execute Zeno’s customer success roadmap across East Africa, aligning with company growth and energy delivery goals. Team Leadership:  Build and lead high-performing teams across support, operations, and community management to deliver world-class service. Customer Engagement:  Oversee proactive communication with riders and partners, ensuring education on energy usage, maintenance, and product care. NPS and Feedback:  Design and monitor customer satisfaction systems (NPS, CSAT, churn metrics), turning insights into actionable improvements. Process & Systems:  Implement CRM and support platforms to manage inquiries, issue resolution, and customer data tracking. Retention & Loyalty:  Deve...