Community Service Assistant , Program Implementation at Evidence Action

Evidence Action scales proven interventions that improve the lives of millions. We only implement cost-effective programs whose efficacy is backed by substantial rigorous evidence. We identify innovative, appropriate financing mechanisms and build best-practice operational models. We voraciously self-evaluate, learn, and improve our models for scaling effect...

 

Community Service Assistant , Program Implementation

  • Job TypeFull Time
  • QualificationKCSE
  • Experience1 - 2 years
  • LocationBungoma
  • Job FieldNGO/Non-Profit  , Project Management 

Job purpose

Community Service Assistant (CSA) position is primarily field-based position that plays an important role as an interface between the Safe Water Now program and communities served with dispensers. This position ensures a sufficient and uninterrupted supply of chlorine and service & maintenance of the installed chlorine dispensers. This in turn enables the community to successfully access and use the dispensers throughout for improved community health.

Duties and responsibilities

  • Conducting dispenser hardware service and maintenance through regular spot checks to ensure  proper functioning
  • Installing chlorine dispensers whenever necessary, in line with the organization’s protocols/specifications and guidelines.
  • Delivering chlorine to various chlorine dispensers located at water points by use of motorcycles.
  • Ensure safe handling and accountability of chlorine and dispenser stocks in the store/office and to the designated sites.
  • Proper Record Keeping by completing relevant forms/documents/records that are important in inventory
  • Engaging the target community to promote dispenser usage and handle any/all possible challenges and report the same to the supervisor.
  • Collecting all field data for program assessment and accountability, by use of smartphones
  • Maintaining good integrity and stewardship of the Organizational assets assigned to you for work execution 

Key Performance Indicators

  • All assigned dispensers must remain functional in usable condition all the time.
  • Maintain an uninterrupted supply of chlorine to all assigned dispensers throughout the year.
  • Maintain good rapport with the target community, ensuring it is well engaged , embraces the chlorine dispensers, and keeps using these for improved health.
  • Program data is collected within the provided guidelines and shared with the supervisor for the next action
  • The dispenser empty rates and all noted/reported dispenser issues are addressed within the stated timelines.

Requirements

  • Minimum KCSE graduate C- grade and at least a Certificate in Community work, Community Development, Social work, Project Management, Communication, or equivalent.
  • 1-2 years experience working with communities or social enterprises/NGOs.
  • Motorcycle riding skills/experience with a valid Class A riding license from a recognized driving school is a MUST.
  • Certificate in computer skills in  MS Office suite.
  • Stock management experience/qualifications are an added advantage.
  • The applicants should be fluent in English, Kiswahili

Required Competencies and Attributes

  • Excellent communication skills and good public relations
  • High level of discipline and good character while engaging with the community and their leaders, program teams, and managers.
  • Community service attitude/ Passion to work in a rural community setting
  • High level of integrity and stewardship
  • Teamwork. Embraces teamwork and aspires and supports the ideals of working in a teamwork environment as a team champion
  • Good computer skills, data entry and management skills
  • Attitude. Positive attitude to work and to develop in a fast paced work environment

Method of Application

Interested and qualified? Go to Evidence Action on jobs.workable.com to apply

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