Call Center Customer Service Representative at Wavex Internet Service Provider

Experience lightning-fast internet with WaveX ISP! Enjoy seamless streaming, gaming, and browsing with unbeatable reliability and support. Connect with us for a smarter, faster, and more connected future!

 

Call Center Customer Service Representative

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care  , Sales / Marketing / Retail / Business Development 
  • We are looking for a Call Center Customer Service Representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.
  • The ideal Call Center Customer Service Representative will be customer focused, detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team.

Call Center Customer Service Representative Responsibilities:

  • Receiving or making a high volume of calls from or to customers.
  • Striving to achieve first call resolution and maintain the quality of service provided by the call center.
  • Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
  • Responding efficiently to customers and creating a positive experience.
  • Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
  • Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
  • Understanding and using the required software, reports, tools, and metrics.
  • Transferring and escalating the calls to the appropriate department if needed, such as sales.
  • Participating in training and striving to increase and improve existing skills.
  • Adhering to all company policies and procedures.

Call Center Customer Service Representative Requirements:

  • Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
  • Ability to work your assigned shift and from home.
  • Advanced fluency in English (speaking / writing). The job requires the ability to communicate in English with our customers and team at a professional working capacity.
  • Proficiency with computers, especially with regards to CRM software.
  • Ability to resolve conflict and diffuse tension.
  • Ability to work weekends, evenings, and statutory holidays if required
  • Strong time management skills.
  • Ability to work weekends, evenings, and statutory holidays if required

Method of Application

If you’re interested in an open position, please email us a cover letter introducing yourself along with your resume.
Subject: Job Title
Email: hr@wavex.co.ke
Qualified and Interested Candidates to send their application in PDF format to: hr@wavex.co.ke by 15th  August 2024 with email subject Fiber Splicing Engineer.

Candidates will be reviewed on a rolling basis. Please note that ONLY shortlisted candidates will be contacted. 

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