Director Customer Service at Nairobi City County Public Service Board

Our mission is tp provide affordable, accessible and sustainable quality services, enhancing community participation and creating a secure climate for political,social and economic development through the commitment of a motivated and dedicated team.

 

Director Customer Service

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 years
  • LocationNairobi
  • Job FieldCustomer Care 

Job Requirement

  • Served in the grade of Principal Office Administrator for a minimum period of three (3) years.
  • Bachelor’s Degree in Secretarial Studies or Bachelor of Business and Office Management from a recognized institution;
    • OR Bachelor’s Degree in Social Sciences plus a Diploma in Secretarial Studies from a recognized institution;
    • OR Bachelor’s degree in Social Sciences plus Business Education Single and Group Certificates (BES & GC) Stage I, II, and III from the Kenya National Examination Council in the following subjects:
      • Shorthand III (minimum 120 w.p.m)
      • Typewriting III (50 w.p.m)/computerized Document Processing III
      • Business English III/Communications II
      • Commerce II
      • Office Management III/Office Administration and Management III
      • Secretarial Studies II
  • Certificate in Secretarial Management Course from Kenya School of Government or any other Government Training Institute.
  • Certificate in Computer Application from a recognized institution.
  • Demonstrated professional competence in management of office Administrative services.

Job Description

  • Using e-office to research and process data.
  • Operating office equipment.
  • Attending to visitors/clients.
  • Handling telephone calls.
  • Handling customer inquiries and complaints.
  • Coordinating schedules of meetings and appointments.
  • Coordinating travel arrangements.
  • Ensuring security of office records, equipment and documents, including classified materials.
  • Ensuring security, integrity and confidentiality of data.
  • Establishing and monitoring procedures for record keeping of correspondence and file movement.
  • Maintaining an up-to-date filling system in the office.
  • Preparing responses to correspondence.
  • Managing office protocol and etiquette.
  • Any other office administrative services duties that may be assigned.

    Method of Application

    Interested and qualified? Go to Nairobi City County Public Service Board on cpsb.nairobi.go.ke to apply

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