Technical Support Engineer at NetGuardians

Founded in 2007, NetGuardians was the first company to emerge from the innovation incubator Y-Parc, in Yverdon-les-Bains, Switzerland. The company now enjoys a solid international presence with a steadily growing clientele in Europe, the Middle East, Asia and Africa. NetGuardians has a clear vision to bring the Swiss quality of our specialized fintech sof...

 

Technical Support Engineer

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 years
  • LocationNairobi
  • Job FieldICT / Computer 
  • The Technical Support Engineer position plays a vital role supporting innovative software solutions for a diverse, global clientele.
  • You will handle first-line technical support by resolving operational issues and answering client questions. For more complex problems, you'll conduct in-depth investigations and provide second-level support, leveraging your detailed understanding of customized software configurations.
  • You will engage directly with clients to address their concerns, solve problems, and ensure satisfaction. Your role will also involve collaborating with internal teams, including R&D, senior support, and regional delivery teams, to deliver timely and effective resolutions.
  • You’ll support our global customers, ensuring clear communication and excellent service. Your organizational skills will help you manage multiple queries, escalate issues when needed, and support implementation projects alongside partners.
  • Your customer-first attitude, technical expertise, and problem-solving mindset will be key. You’ll ensure clients maximize the value of our solutions while advancing your career within a dynamic and international environment.

Your Profile

To excel in this position, candidates should bring a strong technical foundation, problem-solving abilities, and relevant experience.

  • University degree in Computer Science, Information Technology, or a related field.
  • 3+ years of experience in technical customer support, software development, or IT/engineering fields.
  • Hands-on experience in a Banking IT environment is an advantage.
  • Strong foundation in computing, networking, and system fundamentals.
  • Proficiency in Java programming (version 11 or higher).
  • Solid experience with Linux OS, including shell or Python scripting (RedHat certification is a plus).

Method of Application

Interested and qualified? Go to NetGuardians on netguardians.breezy.hr to apply

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