Branch Manager at Incredo Finance

Incredo is a non-deposit taking microfinance institution registered as a private limited company incorporated in 2014 with its Head Office located in Thika Town. Since its inception, Incredo has grown to become one of the fastest-growing MFI, addressing the gaps that exist in the provision of affordable and accessible financial solutions to its target market...

 

Branch Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience7 years
  • LocationNairobi
  • Job FieldSales / Marketing / Retail / Business Development 

The role is responsible for the achievement of business targets and effective management of branch operations within regulatory framework and the company policies and risk guidelines. 

Key Responsibilities / Duties / Tasks 

Management Roles and Responsibilities

  • Ensure the branch meets its goals and objectives in a timely manner.
  • Ensure compliance on the standard operational procedures SOP, as defined on policy and BPI.
  • Ensure efficient management of resources at the branch level for maximum output.
  • Prepare various performance reports to facilitate decision-making
  • Develop branch work plan and budgets for approval.
  • Participate in recruitment and deployment of staff at the branch level
  • Oversee the execution of branch work plan and budgets

Business Growth & Marketing

  • Drive branch sales targets, portfolio growth, and client retention.
  • Conduct market analysis and develop strategies for new client acquisition.
  • Build partnerships with local businesses, community leaders, and other stakeholders.
  • Promote the company’s products and services within the local area.

Credit Management

  • Oversee loan application, approval, and disbursement processes in line with credit policy.
  • Monitor loan portfolio quality, ensure timely collections, and reduce PAR (Portfolio at Risk).
  • Provide support in recovery of delinquent accounts and manage arrears.

Team Leadership & Staff Development

  • Lead, train, and supervise the branch team including Credit Relationship Officers, Team Leaders and support staff.
  • Set performance targets and carry out regular staff performance evaluations.
  • Mentor and motivate staff to uphold high levels of integrity and productivity.
  • Conduct regular meetings and provide coaching for continuous improvement.

Customer Service & Relationship Management

  • Ensure a high standard of customer service is maintained.
  • Resolve customer queries and complaints in a timely and professional manner.
  • Build long-term relationships with key clients.
  • Develop and ensure implementation of effective brand management mechanisms that ensure responsiveness to customer excellent experience.  
  • Monitor market share, conduct regular competitor analysis and drive goal setting for niche identification and market growth; 
  • Co-ordinate development of marketing strategies and promotional activities in the identified market segment; 
  • Ensure effective product launch and branding initiatives; 
  • Facilitate regular updates of information on Marketing, PR and CSR on the website; 
  • Monitor customer satisfaction indices and facilitate resolution of customer complaints; 
  • Implement programs to improve and maintain the customer awareness culture amongst staff; 

Operational Roles and Responsibilities

  • Coordinate the development of policies and strategies for marketing, product development and business development.
  • Coordinating procedures of identifying gaps in product service develop strategies to bridge the product gaps; 
  • Design and co-ordinate implementation of standards on customer complaints resolution 
  • Prepare and submit daily, weekly, and monthly operational reports to head office.
  • Monitor and manage branch risk indicators and implement mitigation measures.
  • Ensure KYC, AML, and data protection compliance

Job Competencies (Knowledge, Experience and Attributes / Skills). 

Academic Qualifications

  • Bachelor’s degree in Business related field
  • Professional Qualifications / Membership to professional bodies 
  • Previous relevant work experience required.
  • A minimum of 7 years of experience

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to Incredo Finance on www.incredo.co.ke to apply

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