Tour Sales Officer at Africa Safari Trips

Our name is Africa Safari Trips for a reason. We offer the most extensive range of private safari trips in East Africa! And we are happy to say that our guests always leave Africa with a suitcase full of unforgettable memories. Our offices – and teams of locals and expats – are located in Nairobi (Kenya) and Kampala (Uganda). From Africa (with love), ...

 

Tour Sales Officer

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience2 years
  • LocationNairobi
  • Job FieldSales / Marketing / Retail / Business Development  , Travels & Tours 

We are looking for a proactive and detail-oriented Tour Sales Officer to join our team. The Job holder will manage client interactions, ensure smooth bookings, and oversee safari experiences for our customers.

Key Responsibilities

  • Communicate with clients through WhatsApp, email, and calls to manage inquiries, bookings, and payments and ensure a quick response time to client inquiries
  • Prepare detailed itineraries and ensure all client requests and services are included
  • Create accurate invoices for confirmed bookings and follow up on timely payments
  • Follow up with clients on safari to ensure satisfaction, promptly resolving any arising issues with accommodation or transport by coordinating with relevant departments.
  • Consistently gather post-safari client feedback and handle any concerns.
  • Ensure all changes in bookings or itineraries are clearly communicated to clients before and during their trips.
  • Maintain a problem-free safari experience by resolving issues before they escalate to the office, ensuring a high level of client satisfaction.
  • Contribute to the achievement of sales targets, measured weekly and monthly.
  • Carryout additional responsibilities as assigned to meet company objectives

Qualifications and Skills

  • A Diploma or Degree inTour Administration, Tour Consulting, Tourism Management, Hotel Management, or Hospitality
  • Proficiency in German or Spanish and any other foreign language is an added advantage.
  • Atleast 2 years’ experience in the travel industry, particularly
  • Strong communication and client management skills.
  • Experience in sales or customer service, preferably in the travel or tourism sector.
  • Ability to multitask and handle multiple client requests efficiently.
  • Detail-oriented and able to meet deadlines.
  • Ability to work flexible hours when necessary

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to Africa Safari Trips on jobsboard.site to apply

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