Call Centre Business Associates (CCBA) at Stan Consulting Group Limited

Stan Consulting Group Limited was established in the year 2009, with an objective of providing a wide range of consulting services to our clients. We (SCG Ltd) are NITA Approved trainer (NITA/TRN/805) and IHRM registered trainer (IHRM C00304).

 

Call Centre Business Associates (CCBA)

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience2 - 3 years
  • LocationNairobi
  • Job FieldCustomer Care 

Roles/Duties & Responsibilities

  • Handle inbound and outbound customer calls with professionalism and courtesy
  • Provide accurate information about products, services, and company policies
  • Resolve customer inquiries, complaints, and requests promptly and efficiently
  • Meet or exceed daily, weekly, and monthly performance targets (e.g., call handling time, customer satisfaction)
  • Maintain a positive and empathetic attitude in all customer interactions
  • Record and update customer information accurately in CRM systems
  • Escalate complex issues to supervisors or relevant departments when necessary
  • Follow call centre scripts, quality standards, and compliance guidelines
  • Collaborate with team members and supervisors to improve processes and service quality
  • Prepare and share feedback or reports on recurring customer issues or trends
  • Stay updated on product knowledge, company updates, and customer service best practices
  • Maintain confidentiality of customer and company information at all times
  • Adapt to new technologies, systems, and processes as the business evolves
  • Uphold the organization’s values by ensuring every customer interaction reflects professionalism, care, and efficiency

Skills & Qualifications

  • Diploma or degree in Business, Communication, or related fields
  • 2-3 years of experience in Customer Service
  • Insuarance & Banking Skills is an added advantage
  • Proficient in CRM systems and call centre software
  • Excellent verbal and written communication
  • Strong customer service and problem-solving abilities
  • Proficiency in Microsoft Office (Word, Excel, Powerpoint))
  • Highly efficient in handling calls, queries, and tasks
  • Detail-oriented, organized, and adaptable
  • Able to multitask and manage time effectively
  • Team player with a positive, professional attitude
  • Fluent in English (written and spoken)
  • Committed to delivering accurate, courteous, and timely customer support

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Stan Consulting Group Limited on docs.google.com to apply

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