Client Relations Assistant – Complaint Handling at Mission for Essential Drugs and Supplies (MEDS)

Mission for Essential Drugs and Supplies (MEDS) is a registered trust of the Kenya Conference of Catholic Bishops (KCCB) and Christian Health Association of Kenya (CHAK) with the mandate to provide reliable, quality and affordable essential drugs, medical supplies, training and other pharmaceutical services.

 

Client Relations Assistant – Complaint Handling

  • Job TypeFull Time
  • QualificationDiploma
  • Experience1 year
  • LocationNairobi
  • Job FieldCustomer Care  , Medical / Healthcare 

The position will report to the Client Relations Supervisor and will be responsible for efficiently handling customer complaints, thus enhancing satisfaction

Key responsibilities:

  • Receive, acknowledge, and document client concerns in the system to facilitate accurate tracking and resolution
  • Respond to client inquiries about the status and progress of their complaints to keep them informed and satisfied
  • Collaborate with sections such as Inventory Control and Quality Assurance to resolve complaints, assigning issues based on severity
  • Direct clients to appropriate service points to enhance their satisfaction and address their needs effectively
  • Sign return notes promptly to facilitate the crediting process for returns
  • Share feedback with clients upon complaint resolution, including providing credit notes if applicable
  • Document each complaint in detail, including logging, tracking the resolution process, and compiling reports for management review

Job requirements:

  • Diploma in Pharmacy or Nursing or Clinical Medicine or Medical Laboratory or Public Health, or any health-related field.
  • At least one year of experience relevant experience
  • Technical competencies; Proficiency in any ERP system; knowledge of Microsoft packages; knowledge of pharmaceutical and medical supplies; communication, problem solving and analytical skills
  • Behavioural attributes: high level of integrity, interpersonal relations, self-driven and keen to details

Check how your CV aligns with this job

Method of Application

If you fit the profile of this position, please submit your application providing the following MANDATORY requirement:

  • Detailed CV stating your current position and salary, expected salary, telephone number and email address
  • Copy of National Identity Card

To: hr@meds.or.ke

By:  5th November 2025

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