Customer Care Representative at Shopzetu

Shopzetu is an online multi-brand retail platform based in Kenya, dedicated to offering and showcasing a large range of affordable and trendy African owned.

 

Customer Care Representative

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care 

This is a full-time on-site role for a Customer Care Representative located in Nairobi. The Customer Care Representative will be responsible for managing customer support, ensuring customer satisfaction, and providing excellent customer service. Daily tasks will include assisting customers with inquiries, addressing complaints, and maintaining updated records of customer interactions. The representative will also collaborate with other departments to improve the overall customer experience.

Qualifications

  • Strong Interpersonal Skills, Excellent Communication abilities
  • Experience in Customer Service, Customer Support roles
  • Proven track record in ensuring Customer Satisfaction
  • Ability to handle customer inquiries and complaints efficiently
  • Excellent problem-solving abilities and attention to detail
  • Ability to work effectively in a team environment
  • Prior experience in the fashion or e-commerce industry is a plus
  • A diploma or equivalent / bachelor's degree is preferred

Check how your CV aligns with this job

Method of Application

Send your CV to recruitment@shopzetu.com . Deadline: 24th October 2025

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