Front Office Executive at 3rd Park Hospital

We are a specialised and personalised care hospital with state of the art facilities - modular OR with 3D towers, IVF suite with PGD facilities, a specialised CSSD unit, an ICU unit and one of a kind MIS training facility.

 

Front Office Executive

  • Job TypeFull Time
  • QualificationDiploma
  • Experience1 - 2 years
  • LocationNairobi
  • Job FieldAdministration / Secretarial 

Role Overview:

As the first point of contact for patients and visitors, the Front Office Executive ensures a welcoming, efficient, and professional experience at our reception. This critical role supports seamless hospital operations and enhances patient satisfaction.

Key Responsibilities:

  • Attend to all visitors coming to the hospital
  • Promptly handle all telephone calls and emails at your disposal and escalate appropriately
  • Greet and register patients in line with hospital protocols
  • Facilitate patient flow by managing appointments and billing processes
  • Process payments via cash, cards, mobile money (e.g., M-PESA), and handle insurance pre-authorizations
  • Scan, file, and dispatch relevant documents to insurance providers and follow up on approval status
  • Guide patients to the appropriate departments or service areas
  • Report daily billing summaries to the senior cashier or relevant department
  • Maintain an organized and clean reception area, including managing front desk supplies and correspondence

Qualifications:

  • Diploma in Business Administration, Front Office Operations, or a related field (Accounting or Secretarial studies is a plus)
  • Certificate/diploma in medical records would be considered
  • At least 1–2 years of experience in a hospital or healthcare front desk role

Skills & Competencies:

  • Excellent communication and interpersonal ability
  • Knowledge of healthcare billing systems and insurance processes
  • Proficient in MS Office and/or patient management systems
  • Strong attention to detail and excellent time management
  • Ability to work under pressure
  • High integrity and commitment to confidentiality of patient information
  • Flexible schedule (ability to work shifts, nights, weekends if needed)

Check how your CV aligns with this job

Method of Application

Submit your CV and cover letter, and any relevant certificates to hr@3rdparkhospital.com  by 20th October 2025. Include “Laboratory Technologist” in the subject line.

 

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