Marketing & Customer Experience Officer at Ukristo na Ufanisi Sacco Limited

Ukristo na Ufanisi Sacco Limited is a Christian financial institution that was founded in the year 2001 and registered on 2 November 2005 under the Co-operative Societies Act of the Laws of Kenya -Number 10541 and is currently licensed by SASRA. The society's core business is to mobilize savings from members from which members can access loans at affordable ...

 

Marketing & Customer Experience Officer

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience2 - 3 years
  • LocationNairobi
  • Job FieldCustomer Care 

The holder of this position will report to the Marketing and Business Development Manager. 

KEY RESPONSIBILITIES:

  • Provide support: Respond to customer inqiries, resolve complaints, and manage accounts to ensure customer satisfaction. 
  • Gather feedback: Collect customer feedback through surveys and direct interactions to identify areas for improvement. 
  • Handle issues: Proactively identify potential problems and work with internal departments to find solutions and ensure a positive customer journey. 
  • Onboard customers: Ensure a seamless and positive onboarding experience for new customers. 
  • Generate leads: Identify and generate leads for sales teams through various channels, including online chats and in-person interactions. 
  • Promote products: Cross-sell products and services to existing and potential customers to help meet departmental targets. 
  • Create content: Assist with creating marketing materials and content to enhance brand presence and engagement. 
  • Analyze data: Track and analyze marketing campaign performance and use customer data to inform marketing and business strategies. 
  • Manage communication: Handle customer communications, such as SMS reports and live chats, to enhance engagement. 

KEY ATTRIBUTES:

  • Creative, proactive and detail-oriented 
  • Customer experience focus. 
  • Excellent Verbal and written communication skills. 
  • Polite with a friendly attitude. 
  • Be a team player and self-driven. 
  • Have Trouble shooting, Problem solving skills and empathy with delightful customer experience. 

REQUIRED SKILLS AND QUALIFICATIONS:

  • Bachelor’s degree in Marketing, Business Administration, Communications, or related field. 
  • 2–3 years’ experience in marketing, sales, or customer experience engagement. 
  • Strong communication, organizational, and analytical skills. 
  • Proficiency in Microsoft Office.

Check how your CV aligns with this job

Method of Application

Interested and qualified candidates should send their CVs to info@ukristonaufanisicoop.com  with the subject line of position applied to reach us on or before 6th November 2025.

Interested and qualified? Go to Ukristo na Ufanisi Sacco Limited on ukristonaufanisicoop.co.ke to apply

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