Operations Manager at Plaza Premium Group

We are pioneers in airport hospitality, having introduced the world’s first independent lounge 25 years ago. Today, we operate the largest network of global airport lounges and offer award-winning hospitality services. We also provide passenger service solutions to meet the needs of all travelers, regardless of their origin or destination. We strive to make every journey comfortable, convenient, secure, and enjoyable.

 

Operations Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant 

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.

Responsibilities

  • Oversee staff performance in operations and maintain excellent customer service.
  • Supervise and coordinate the daily operations of lounge.
  • Maintain a high level of guest satisfaction by ensuring excellent service delivery across all departments.
  • Business development projects assigned by the Management from time to time.
  • Improvements and / or implementation of new services and operational policies
  • Improve the competency of personnel by providing relevant training program.
  • Achieve company’s quality objectives and targets.
  • Prepare forecast of budget needed for the business unit/s.
  • Support and work with other divisions as a team to achieve most efficient and effective operations.
  • Allocate proper resources and assign appropriate personnel.
  • To put into effect team’s cooperation and work towards development, implementation, maintenance and improvement of the quality management system.
  • Take initiative to identify areas for improvement and participate in continual improvement activities.
  • To assist Country GM and or RGM on project management and coordination of pre-opening/ project handover/ project repurpose.
  • To follow and implement operational processes and procedures in compliance with PPG standards, design unique processes as per local requirements if not specify in PPG policy & procedures.
  • To fortify the budget responsibility, close monitoring budget realization, constant strive for delivering budget targets and cost improvements

Qualifications

  • Bachelor’s degree or diploma in Hotel Management, Hospitality, or related field
  • Experience with multi-department in a 4- or 5-star Hotel
  • Strong leadership, organizational, and communication skills
  • Financial and analytical acumen
  • Excellent problem-solving and guest-handling abilities
  • Knowledge of industry regulations and safety standards
  • Dynamic hospitality environment requiring flexibility in schedule (including shift and holidays).

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Plaza Premium Group on www.linkedin.com to apply

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