Receptionist at Royal Mabati Factory

For many years, Royal Mabati® has supported many clients succeed through our varied solutions and products. We are a multinational company that primarily deals with roofing materials, starting out with a factory in Nairobi since our inception in 2005. Today, we’re one of the leading manufacturers of roofing products with over 10 distribution centers acr...

 

Receptionist

  • Job TypeFull Time
  • QualificationDiploma
  • Experience
  • LocationNairobi
  • Job FieldAdministration / Secretarial 

The Receptionist will be responsible for managing the front office by receiving visitors, directing calls, and performing general administrative duties. Ensuring a welcoming and professional atmosphere, supporting the smooth daily operations of the office while maintaining a high standard of customer service and organization.

Key Skills & Qualifications:

  • Educational: Diploma in Front Office Management, Business Administration, or a related field, providing a solid foundation in office operations and client service.
  • Skilled in MS Office applications (Word, Excel, Outlook) and familiar with office systems for scheduling, record-keeping, and communication.
  • Demonstrate excellent verbal and written communication, maintaining clarity, professionalism, and a friendly tone in all interactions.
  • Answer, screen, and forward calls promptly and courteously, ensuring every caller receives accurate and timely assistance.
  • Efficiently plan, prioritize, and manage multiple responsibilities to ensure smooth daily office operations.
  • Manage the reception area to ensure it remains neat, welcoming, and professional for all visitors and staff.
  • Issue visitor passes, record guest details, and follow company security procedures to maintain order and safety.
  • Handles document preparation, filing, scanning, and mail distribution while maintaining accurate and accessible records.

Key Competencies

  • Able to present a warm, respectful, and polished demeanor while maintaining a professional image at all times.
  • Demonstrate the ability to notice and correct errors, ensuring accuracy in documentation, communication, and reporting.
  • Able to handle sensitive information responsibly, maintaining a high level of discretion and trustworthiness.
  • Customer Service Orientation: Possess the ability to listen actively, respond empathetically, and deliver positive customer experiences consistently.
  • Team Collaboration: Able to work cooperatively with colleagues, contribute to team goals, and support smooth office operations.
  • Composure Under Pressure: Demonstrate the ability to remain calm, focused, and efficient during busy or challenging situations.
  • Adaptability & Initiative: Able to adjust quickly to new systems, policies, and tasks while taking initiative to identify and solve issues proactively.
  • Reliability & Accountability: Possess the ability to complete tasks with consistency, meet expectations, and uphold a dependable work ethic.

Check how your CV aligns with this job

Method of Application

Send your CV to: hr@royalmabati.com  by 31st October 2025

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