Senior Corporate Life Servicing Officer at Britam

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban...

 

Senior Corporate Life Servicing Officer

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 - 6 years
  • LocationNairobi
  • Job FieldInsurance 

Job Purpose:

  • The job holder will be responsible for ensuring effective administration of Group Life and Credit Life business through operational excellence and intermediary relationship management.
  • Assist the Assistants/Officers to meet the set SLAs and TATs by providing basic guidance on processes and procedures.

Key responsibilities:

  • Business Retention & Growth - Ensure retention by providing superior services, regular client visits and attending scheme renewal meetings to advise clients on cover enhancements.
  • Relationship Management - Building strong and effective business relationships with our existing clients/intermediaries. Support collaboration with internal and external partners.
  • Scheme Compliance - Ensuring all schemes are on-boarded, administered and managed in full compliance with existing legislation and internal processes and procedures.
  • Risk and Compliance - Ensure compliance to procedures and processes.
  • Credit Control - Participate in credit control meetings and assist in resolution of matters raised in the credit control meeting.
  • Trainer and Subject Matter Expert - Serve as a subject matter expert and trainer to newly recruited Life Servicing Assistants.
  • Member Education - Assist in planning member education and sensitization activities and initiatives.
  • Reconciliation - Reconcile and prepare statements for assigned financial accounts and forward the same for approval to the Corporate Life Servicing Manager.
  • Intermediary Management - Perform intermediary on boarding, prepare SLAs, ISAs and IPSAs and ensure sign of all intermediary related documents.
  • Premium Collection - Manage premium collection and refund procedures for lost accounts. Monitor premium arrears for policy movements and share reports with Sales and Finance.
  • Administration of combined solutions i.e. Group Life & GPA/WIBA policies.
  • Generate and dispatch periodic customer statements.
  • Prompt handling of queries from intermediaries and direct clients.
  • Prepare reports as and when required.
  • Delegated Authority: As per the approved Delegated Authority Matrix.

Key Performance Measures:
As described in your Personal Score Card.

Knowledge, experience and qualifications required

  • Bachelor’s degree in a business-related field. 
  • Professional studies in insurance – AIIK or ACII.
  • 3-6 years’ experience in a busy insurance company.

Technical/ Functional competencies:

  • Knowledge of group life service operations. 
  • Knowledge of insurance industry and concepts. 
  • Planning and organization skills.

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Britam on britam.taleo.net to apply

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Operations Associate at Kopo Kopo Inc

Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
Read more

Stores Clerk at Stratostaff

At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.   Stores Clerk Job Type Full Time Qualification Diploma Experience 2 years Location Nairobi Job Field Procurement / Store-keeping / Supply Chain  ROLE PURPOSE   The ideal candidate will bring strong technical knowledge of spare parts, a solid understanding of inventory systems, and the ability to manage multiple stores efficiently. They will manage inventory across all store locations, including receiving and verifying deliveries, organizing and labeling stock, and issuing parts to mechanics and service teams. The role includes conducting regular stock checks, reconciling variances, liaising with suppliers and procurement on replenishment, maintaining accurate ERP records, and preparing inventory reports. The Stores Clerk will also help improve processes to strengthen stock control and operat...
Read more