Call Centre Agent at Ukristo na Ufanisi Sacco Limited

Ukristo na Ufanisi Sacco Limited is a Christian financial institution that was founded in the year 2001 and registered on 2 November 2005 under the Co-operative Societies Act of the Laws of Kenya -Number 10541 and is currently licensed by SASRA. The society's core business is to mobilize savings from members from which members can access loans at affordable ...

 

Call Centre Agent

  • Job TypeFull Time
  • QualificationDiploma
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care 

The holder of this position will report to the Marketing & Business Development Manager. 

KEY RESPONSIBILITIES: 

  • Customer support: Answer and respond to customer inquiries, complaints, and requests via phone, email, or chat. 
  • Problem-solving: Troubleshoot customer issues and provide logical, lasting solutions. 
  • Information provision: Provide accurate and detailed information about products, services, and company policies. 
  • Call management: Manage call volume, handle both inbound and outbound calls, and follow communication procedures. 
  • Follow-up: Follow up with customers to ensure their issues are resolved and to build customer loyalty. 
  • Goal achievement: Meet or exceed performance goals and Key Performance Indicators (KPIs). 
  • Escalation: Escalate priority issues to the appropriate department or supervisor when needed. 
  • Compliance: Adhere to the company guidelines, security policies and procedures. 
  • Upselling: Identify opportunities to upsell products or services when appropriate. 

REQUIRED SKILLS AND QUALIFICATIONS 

  • Ability to use computers, navigate various software programs. 
  • Understand the products or services the company offers to provide accurate information. 
  • Excellent verbal and written communication skills. 
  • Active listening skills. 
  • Strong analytical skills to identify customer problems and find effective solutions. 
  • Possess the ability to remain calm and empathetic, especially when dealing with frustrated customers. 
  • The capacity to adjust to different customer personalities and unique situations. 
  • The ability to manage multiple tasks simultaneously. 
  • The ability to work effectively as part of a team. 
  • Diploma in Business Administration, Communications or a related field. 
  • Previous experience in customer service or call centre is preferred.

Check how your CV aligns with this job

Method of Application

Interested and qualified candidates should send their CVs to info@ukristonaufanisicoop.com  with the subject line of position applied to reach us on or before 6th November 2025.

Interested and qualified? Go to Ukristo na Ufanisi Sacco Limited on ukristonaufanisicoop.co.ke to apply

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