Manager, Enterprise Applications Integration at Human Rights Watch

Human Rights Watch is an American-founded international non-governmental organization that conducts research and advocacy on human rights.

 

Manager, Enterprise Applications Integration

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldICT / Computer 

Responsibilities:

Integration Architecture & Leadership

  • Serve as HRW’s primary integration architect, overseeing end-to-end integration strategy, patterns, and data flows across core platforms (such as Salesforce or NetSuite) and third-party systems.
  • Lead and manage the Integrations Team, providing direction, technical guidance, and performance oversight for developers working in Dell Boomi and other integration technologies.
  • Partner closely with the Enterprise Applications CRM and ERP teams to ensure alignment across platforms and maintain architectural integrity across the full enterprise application ecosystem.
  • Collaborate with Information Security and IT Operations to ensure integrations meet security, compliance, infrastructure, and operational standards.
  • Work closely with business partners including FSDA in Development, FP&A, and Finance to ensure integrations support accurate data flows, operational needs, and long term business objectives.

Cross-System Requirements & Solution Design

  • Collaborate with business and technical stakeholders to validate integration requirements, ensuring accuracy, feasibility, and alignment with HRW’s SDLC standards.
  • Translate functional needs into scalable technical integration designs, including data mapping, API usage, orchestration flows, and system interdependencies.
  • Create and maintain documentation for integration specifications, system diagrams, and data models.

Integration Development & Oversight

  • Oversee development, configuration, and maintenance of HRW’s integration workflows, primarily using Dell Boomi.
  • Manage versioning, deployment pipelines, and change management processes for all integration components.
  • Ensure integrations are efficient, secure, resilient, and optimized for long-term reliability.
  • Create reusable Boomi frameworks, patterns, and components to accelerate development and improve consistency across integrations.
  • Define standardized error handling, retry logic, exception routing, and logging patterns for all integrations.

Data Flow & Data Quality Management

  • Maintain clear, accurate, and consistent data flow across core systems, supporting data integrity and reliable reporting.
  • Partner with the CRM and ERP teams to define and uphold enterprise data standards, naming conventions, and data governance practices.
  • Oversee proactive monitoring of integration performance, bottlenecks, and error rates.

SDLC & Release Management

  • Manage the full SDLC for integration-related development, including requirements, design, development, testing, deployment, and post-production support.
  • Ensure all integration changes follow HRW’s formal change management, documentation, and approval processes.
  • Coordinate with other EA teams to sequence work across releases, minimize disruption, and ensure smooth system interactions.
  • Manage integration environments across development, testing, and production, ensuring deployment pipelines are controlled, predictable, and compliant with SDLC standards.

Testing, QA, & Issue Resolution

  • Oversee QA processes for all integration updates, ensuring accuracy, performance, and data security before deployment.
  • Act as an escalation point for integration-related issues, partnering with technical teams to troubleshoot and resolve complex cross-system challenges.
  • Manage post-deployment validation and continuous optimization of integrations.

Security, Compliance & Audit Readiness

  • Ensure all integration processes comply with HRW’s data privacy, security, and governance standards; particularly for sensitive human rights, financial, and donor data.
  • Implement best practices for API security, encryption, monitoring, and access controls.
  • Maintain audit-ready documentation for integration processes and system changes.

Team Development & Knowledge Sharing

  • Provide mentorship, training, and professional development opportunities for Integration team members.
  • Promote consistent practices, reusable patterns, and shared standards across integrations.
  • Support cross-training efforts to strengthen resilience and redundancy across EA teams.
  • Establish and manage SLAs for integration performance, data availability, and issue resolution in partnership with business and technical teams.

Qualifications:

Education

Required:

  • A bachelor’s degree or equivalent work experience.
  • Dell Boomi Associate Developer or equivalent integration certification.

Preferred:

  • Salesforce Administrator or App Builder certification.
  • NetSuite SuiteFoundation.
  • Salesforce Certified Platform Developer I Certification.

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Human Rights Watch on job-boards.greenhouse.io to apply

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