Technical Service and Support Manager- Automotive Aftermarket at Bosch Africa

The Bosch Group is a leading global supplier of technology and services, active in the fields of Mobility Solutions, Energy and Building Technology, Industrial Technology, and Consumer Goods. Mobility Solutions As the world’s largest independent parts supplier to the automotive industry, we significantly contribute toward making driving ever safer,...
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Technical Service and Support Manager- Automotive Aftermarket

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience5 - 8 years
  • LocationNairobi
  • Job FieldEngineering / Technical 

Job Description

Technical Service Support (TSS) is the expert for aftersales support in the country/ region and drives the AA aftersales related activities by steering and optimizing fields of competence: Technical and product trainings, Field service, Warranty handing, Support to Automotive aftermarket (AA) sales.
Strategic topics:

  • Steering and optimizing main TSS activities in the country
    • Technical and product trainings
    • Field service for diagnostic equipment business
    • Warranty handing
    • Technical support to sales of spare parts
    • Technical support to authorized workshops
  • Develop and execute concepts how to increase turnover within sales of Technical trainings and Field service
  • Analyze market for potential customers or additional sales opportunities
  • Responsible for pricing of services
  • Support customer exhibitions to promote Bosch products
  • To create communication strategy for TSS services

Qualifications

Education and Experience:

  • Degree / Diploma: Technical studies.
  •  5-8 years in a similar role in Automotive sectors.
  • Analytical background: MS Excel advanced and modelling competence.

Personal Characteristics:

  • High analytical skills, problem solving skills.
  • Strong communication skills.
  • Strong Numerical reasoning.
  • English speaking: Other languages advantageous.
  • Assertiveness.
  • Strong team player.
  • Deadline and performance driven.

Method of Application

Interested and qualified? Go to Bosch Africa on jobs.smartrecruiters.com to apply

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