Africa Area - Customer Experience and Omnichannel Engagement Lead at Roche Kenya
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare - a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the ... Africa Area - Customer Experience and Omnichannel Engagement Lead Job Type Full Time Qualification BA/BSc/HND , MBA/MSc/MA Experience Location Nairobi Job Field Customer Care , ICT / Computer Summary The Africa Digital and Customer Experience Lead role is a newly created senior leadership position accountable to design, shape and transform the customer experience throughout Africa by incorporating integrated digital and personalized experiences that will develop Go to market approaches, drive business growth, uncover market level efficiencies and drive better customer and patient experiences. This newly created role will bridge strateg