CRM Configuration Specialist/Trainer at Calltronix Contact & Training Centre
Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations. CRM Configuration Specialist/Trainer Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field ICT / Computer In this dual-role position, you will be responsible for configuring, customizing, and maintaining our CRM system (KatiCRM.) to meet business needs, as well as developing and delivering training to end-users to ensure effective adoption and usage. Key Responsibilities: CRM Configuration &; Support: Configure CRM system settings, fields, workflows, dashboards, user roles, and access controls. Collaborate with stakeholders to gather and analyze business requirements. Customize CRM modules to align with business processes and best practices. Conduct system testing and troubleshoot t...