career portal

Kofa was established to re-engineer how people access green energy. We are on a mission to create an affordable, sustainable and customer driven electricity network.   Customer Support Associate Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 years Location Nairobi Job Field Customer Care  This role involves resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with using help desk software. Key Responsibilities: Respond to customer queries in a timely and accurate way, via phone, email or chat. Identify customer needs and help customers use specific features. Analyze and report product malfunctions by testing different scenarios or impersonating users on our platform. Update our internal database and the helpdesk system with information about technical...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi   Call Centre Nursing Executive (Contract) Job Type Contract Qualification Diploma Experience 3 years Location Nairobi Job Field Customer Care  , Medical / Healthcare  PURPOSE: To provide general customer service in respect to medical business customers. PRIMARY RESPONSIBILITIES: Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre. Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels. Issuance of both in and outpatient approvals for admissible requests for insured members. Communication to stakeholders on management of cases and financial liability through reports. Provide input for the customer service reports. Share daily/weekly and monthly reports as may be required from time to time. Participate in...

Sidai is a fully vertically-integrated company supplying quality livestock and crop inputs and training to farmers and pastoralists across Kenya. The company operates through a network of branded, professionally-staffed, company-managed and franchised retail outlets, stockists and field staff. Sidai has a unique ‘last-mile’ service delivery model that al...   Customer Assistant Job Type Full Time Qualification Diploma Experience Location Nairobi Job Field Customer Care  Key Responsibilities Deliver exceptional customer service by greeting, assisting, and responding promptly to customer inquiries across all channels. Resolve customer complaints and issues with empathy, patience, and timely follow-up, escalating when necessary. Maintain operational excellence, ensuring a clean, organized environment and accurate transaction processing. Collaborate effectively with team members and other departments to achieve shared goals and improve customer experience.  Gather customer in...

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations.   Account Manager Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  Job Summary: The Account Manager is responsible for delivering high-quality and efficient customer service through the daily management of a team of employees. This includes motivating, recognizing, rewarding, coaching, counseling, training, and problem-solving. In addition, the Account Manager role will be focused on driving overall staff performance. Key Responsibilities: Operational Excellence Clearly understand and communicate business requirements for assigned campaigns. Provide daily direction and support to ensure customer inquiries are handled efficiently, accurately, and professionally. Coordina...

In 1992, for the first time ever, The Institute of Chartered Shipbrokers (UK) gave the first shipping award to a candidate from the African continent. The "CORY BROTHERS SHIPPING AWARD" went to ESL’s founder and Managing Director, Mr Silvester Kututa. This was the first of a series of international shipping and logistics awards in our gall...   Customer Service Executive / Ship Operator Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Mombasa Job Field Customer Care  , Logistics  , Procurement / Store-keeping / Supply Chain  We are seeking a dynamic and experienced Customer Service Executive / Ship Operator to join our Ships Agency Department in Mombasa. The successful candidate will manage vessel calls, coordinate with shipowners, charterers, importers, and port stakeholders, and ensure efficient, compliant, and customer-focused operations. KEY RESPONSIBILITIES Coordinate the full vessel call process — nomination, berthing, operation...

Ampersand is Africas first and leading integrated electric motorcycle and transport energy solution. We offer East Africa's five million taxi motorcyclists a commercial electric motorcycle that is cheaper from day one, provides better overall user experience and requires minimal customer behaviour change. Using technology adapted for the local market ...   Charging Station Attendant Job Type Full Time Qualification KCSE Experience Location Nairobi Job Field Customer Care  The Charging Station Attendant (CSA) is stationed at the charging station level and plays a pivotal role in delivering seamless customer service to Ampersand's customers, particularly moto riders. We are seeking customer-centric individuals dedicated to effortlessly contributing to Kenya's rapidly expanding charging stations network. As a CSA, you will perform battery swaps efficiently and professionally, ensuring the organization maintains a positive customer reputation Responsibilities: Operational Under...

CarePay is a Kenyan company that administers conditional healthcare payments between funders, patients and healthcare providers. Through our M-TIBA platform, CarePay directs funds from public and private funders directly to patients into a "health wallet” on their mobile phone. The use of these funds is restricted to conditional spending at selected health...   Customer Experience Internship Job Type Full Time Qualification Diploma Experience 1 year Location Nairobi Job Field Customer Care  , Internships / Volunteering  The intern will provide efficient and professional service to CarePay customers through prompt, courteous, and accurate responses to inquiries. He / She will help maintain our existing customer base by building customer loyalty through effective problem-solving and customer care, while adhering to all service standards laid down by CarePay. EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & KEY SKILLS, AND COMPETENCIES: Higher Diploma in a related field At l...

One HR information system to manage your employees’ entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform.   Customer Service Executive Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Key Responsibilities Provide timely and effective customer support via chat, phone, and other communication channels, ensuring a high standard of service. Address and resolve customer complaints, concerns, and inquiries related to rides, payment issues, driver performance, app functionality, and other service-related topics. Guide customers through troubleshooting steps for app-related problems, ensuring they can use the service with minimal disruption. Take ownership of customer issues, ensuring timely follow-up and resolution, escalating when necessary to senior support, operational, or technical teams. Act as a liaison between customers and various internal teams (e.g., driver support, tec...

YMSL is a financial services organization that models itself after the Grameen Bank in Bangladesh. We use a group-based lending methodology and work exclusively in rural and peri-urban Coastal Kenya. Yehu offers savings and a variety of loan products to its clients. Credit officers travel by foot, or on motorbike to meet weekly or bi-weekly with clients, 80% of whom are in the remote Coastal villages in Kenya.   Client Satisfaction Officer Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Only shortlisted candidates will be contacted. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Yehu Microfinance Services Limited on hcm.yehu.org to apply

M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.   CRM System Administrator - ZOHO Job Type Full Time , Hybrid Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field Customer Care  About the job We are looking for a Zoho CRM System Administrator to develop, improve, and maintain our Mobility Zoho CRM system as we scale our operations and drive EV adoption across our markets. ''This role offers the opportunity to shape how our CRM platform powers business operations at a crucial growth moment. You'll build and optimize systems that support thousands of daily customer interactions across multiple African markets, working with talented cross-functional teams including telesales, operations, product managers, and data scientists.'' In this role, you would be responsible for: Co...

As the market leader in enterprise application software, SAP is at the center of today’s business and technology revolution. SAP helps you streamline your processes, giving you the ability to use live data to predict customer trends - live and in the moment. Across your entire business. When you run live, you run simple with SAP.   Solution Advisor Associate - SAP Academy for Customer Success Job Type Full Time Qualification BA/BSc/HND Experience 2 - 3 years Location Nairobi Job Field Customer Care  Who You’ll Become A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the “subject matter expert” responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demon...

Premier Hospital is an 82 bed specialized hospital located in Nyali, Mombasa offering high quality emergency, outpatient and inpatient care. We have a patient centered culture and our approach is to provide you with comprehensive healthcare, which is focused on all aspects of your health and overall well-being. Our service delivery model is anchored on Compassion, Care and Competence. Our Doctors, Nurses, other Medical Professionals and support staff will provide you with personal service with great regard to respect and dignity to ensure that your experience with us is as comfortable as possible.   Customer Experience Officer Job Type Full Time Qualification Diploma Experience 2 - 3 years Location Nairobi Job Field Administration / Secretarial  , Customer Care  JOB PURPOSE The Customer Experience Officer is responsible for ensuring the efficient operation of Premier Hospital’s customer service functions, delivering exceptional service to patients and visitors, and e...

We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate. We have more than 6 years’ experience providing fin...   Field Collection Officer - Nairobi Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  What you will do: Visiting clients with overdue cases, persuading them to make payments and ensure payment compliance. Repossession of offline Bodas from clients who have failed to comply with the contractual payment schedule and where telephone follow up and demand letters deemed in effective. Handle debt recovery and asset repossession in a professional manner. Work closely with police officers and different government agencies on matters regarding Mogo financed asset to ensure safe custody of our asset. Be well informe...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently h...   Customer Experience Advisor (1) Job Type Full Time Qualification BA/BSc/HND Experience Location Kericho Job Field Customer Care  Job Purpose The role holder will be responsible for delivering seamless world class customer experience across all customer touch points with utmost level of consistency & professionalism. Key Responsibilities Customer Experience  40% Available and able to respond in a prompt, timely, friendly, supportive and helpful manner to all customers who walk into the branch and project a professional, warm and friendly image. Use sound judgment and take decisions that will meet customer ex...

We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate. We have more than 6 years’ experience providing fin...   Customer Care Agent Job Type Full Time Qualification BA/BSc/HND , KCSE Experience Location Nairobi Job Field Customer Care  Key Responsibilities: Customer Interaction: Respond promptly to customer inquiries via phone, email, live chat, and social media. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. Maintain a positive, empathetic, and professional attitude toward customers always. Application Leads Generation : All inquiries received by the agent and the application details shared by the agent must be Problem Resolution: Identify and assess customers' needs to achieve satisfaction. Troubleshoo...

Administrative & Call Support Assistant (English-Speaking) Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma , MBA/MSc/MA Experience 1 year Location Nairobi Job Field Administration / Secretarial  , Customer Care  Salary Range KSh 30,000 - KSh 50,000/month Job Overview Xaji Gate Service Ltd  is seeking a proactive and well-spoken Administrative & Call Support Assistant to join our Nairobi office at Westend Place, Mai Mahiu Road, Nairobi West. The ideal candidate will have excellent English communication skills, strong computer literacy, and a professional attitude. Key Responsibilities: Handle phone calls, emails, and WhatsApp communication with clients Use Google Drive, Google Sheets, and Docs to manage and update files Support the admin team with scheduling, record keeping, and data entry Prepare simple reports and updates for management Maintain professionalism in communication and teamwork Requirements: Good Engl...

Vivo's mission is to create economic opportunities in Africa through fashion. Our vision is to see Africa Dressing the World. Vivo was founded by Wandia Gichuru and Anne Marie Burugu in 2011. 12 years on, we are East Africa’s largest ladies fashion brand, designing and manufacturing 100% on the African continent. More importantly we aim to inspire a who...   Customer Experience Manager Job Type Full Time Qualification BA/BSc/HND Experience 5 years Location Nairobi Job Field Customer Care  Job Purpose The Customer Experience Manager ensures Vivo delivers a consistently excellent experience across all customer touchpoints — in-store, online, and post-purchase. This role transforms customer experience into a proactive, insights-driven function that strengthens satisfaction, loyalty, and retention. Key Responsibilities Design and execute Vivo’s Customer Experience (CX) strategy across the entire customer lifecycle. Lead the CX team to deliver efficient, empathetic, and solution-or...

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.   Quality Assurance Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 years Location Nairobi Job Field Customer Care  Key Outputs (Products, services, programs and information which the individual must provide to external individuals or groups, or one another to accomplish the organization’s mission and strategy) Monitor and evaluate touchpoint representatives (where possible) Provide feedback to representatives with regards to their quality performance Complete feedback sheets Identify and escalate training needs Report Deviances from Standard Operating Procedures to Supervisors Coach CSRs Managed conflict related to QA Audits. Evaluate and recommend processes and procedures of Operations Divisions Conduct trend analysi...

Nyota Njema Real Estate is an award-winning real estate company redefining land investment in Kenya. We specialize in diverse, tailor-made land investment solutions designed to meet the evolving needs of different investor profiles — from individuals and couples to youth, diaspora Kenyans, and investment groups. Our goal is to make land ownership in Kenya ...   Client Success & Relations Officer Job Type Full Time , Hybrid Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  Job Purpose: Be the primary client-facing contact to manage enquiries, nurture prospects through structured outreach (including cold calling), and ensure excellent onboarding and after-sales experience to drive satisfaction and retention. Main responsibilities: Handle inbound enquiries and follow up proactively by phone, email and WhatsApp to qualify and advance leads. Conduct targeted cold-calling campaigns to generate appointments and qualified l...

TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.   Kenya | Telesales (Night Shift) Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Customer Care  Description As a Telesales Agent you will be responsible for contacting potential and existing customers over the phone to promote and sell the client's services, aiming to generate leads and close sales by actively listening to customer needs, presenting services, addressing concerns and negotiating deals to meet sales target Responsibilities Use persuasion skills to sell products and services to potential and existing customers Develop relationships with customers and encourage repeat sales Set and work towards daily, monthly, or quarterly sales goals Document calls, leads, sales, and oth...