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We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate. We have more than 6 years’ experience providing fin...   Logbook Dispatch Agents Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Administration / Secretarial  , Customer Care  What you will do: Handling logbook transfer task. Calling the clients to transfer/discharge the logbooks and collect the logbooks at the branches. Submit retrieval request through the task, retrieve the logbooks from the store. Ensure all the transferred logbooks are dispatched to the branches for collections by the clients. Ensure all the dispatched logbooks are uploaded on the app by the branches and the respective clients are contacted to pick the logbooks. Ensure bran...

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.   Customer Care Representative – Fashion Retail (Remote) Job Type Remote Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  What We Are Looking For A strong appreciation for, or hands-on experience with, diverse fashion trends Experience working with e-commerce platforms Familiarity with CRM tools such as Gorgias and Gorgias AI, or similar customer support software Experience using Shopify Proven experience providing email-based customer support Excellent written and verbal communication skills Strong problem-solving abilities, with the capacity to troubleshoot and resolve customer queries efficiently Ability to work independently as well as collaborate effectively within a team environment Openness to feedback to ensure the delivery of a high-quality customer service experien...

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we've sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the...   Customer Service Executive- Clean Cooking Job Type Full Time Qualification BA/BSc/HND Experience 1 - 2 years Location Nairobi Job Field Customer Care  The Role The Customer Service Executive – Clean Cooking will be responsible for delivering timely, empathetic, and efficient support to Sun King customers in Kenya. You will be the first point of contact for customers seeking assistance with Clean Cook and LPG products, ensuring their concerns are addressed quickly and professionally. You’ll also play a key role in supporting new market rollout activities by providing feedback from the frontline. What you will be expected to do ...

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we've sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the...   Customer Service Team Manager - Clean Cooking Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 1 - 2 years Location Nairobi Job Field Customer Care  The Role The Customer Service Team Manager will manage, coach and motivate customer service executives as they engage with our clean cooking customers through the different voice and non voice platforms within the business. The Customer Service Team Manager will Mentor customer service employees and assist in the coaching and mentoring process, ensuring that every agent is well prepared to provide quality customer experience. They will be responsible for driving pe...

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we've sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the...   Contact Center Quality Assurance & Learning Assessor - Clean Cooking Job Type Full Time Qualification BA/BSc/HND Experience 2 - 3 years Location Nairobi Job Field Customer Care  About the role: We are looking for a Quality Assurance & Learning Assessor for our clean cooking business arm who will work closely with the customer service executives, training team, and customer service team managers to serve existing and potential clean cooking customers. The assessor will ensure that customers are satisfied with the service offered and have a great customer experience and equip the customer service executives with the right knowledg...

Equity Afia is a group of qualified and experienced doctors who have come together as a network of medical entrepreneurs with the aim of providing high quality, affordable and accessible healthcare to the majority of Kenyans. Meet our able team on ground to serve you.   Customer Service Executive/Front Office Receptionist Job Type Full Time Qualification Diploma Experience 2 years Location Nairobi Job Field Administration / Secretarial  , Customer Care  Qualifications/Requirements Diploma in Front Office Administration/Business Administration/ Health Records, or an equivalent qualification At least two (2) years working in a service-oriented industry Proficiency in computer skills (especially Health Management Information Systems). Good communication and interpersonal skills. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Equity Afia on equityafya.co.ke to apply

Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business. We have a team of professional HR consultants with extensive experience in all people management issues, and we are therefore well placed to offer advice for private, public and n...   Customer Experience & Admin Coordinator Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Role summary We are looking for a warm, trustworthy person to support customer service, admin, and basic finance tasks. This role is the first point of contact for many customers and plays a key role in keeping the business organized and professional. Key responsibilities Serve walk-in customers and manage front-desk experience Handle WhatsApp, Instagram DM, and customer inquiries Manage exchanges, refunds, and complaints (based on policy) Track daily expenses and support basic fi...

Equity Afia is a group of qualified and experienced doctors who have come together as a network of medical entrepreneurs with the aim of providing high quality, affordable and accessible healthcare to the majority of Kenyans. Meet our able team on ground to serve you.   Customer Service Executive/Front Office Receptionist Job Type Full Time Qualification Diploma Experience 2 years Location Nairobi Job Field Administration / Secretarial  , Customer Care  Qualifications/Requirements Diploma in Front Office Administration/Business Administration/ Health Records, or an equivalent qualification At least two (2) years working in a service-oriented industry Proficiency in computer skills (especially Health Management Information Systems). Good communication and interpersonal skills. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Equity Afia on equityafya.co.ke to apply

Finley International Ltd Kenya’s leading Credit Management Firm providing complete debt recovery solutions in Kenya and the larger East African region. We put people first while doing everything professionally to get your money back while still preserving a good relationship with your customer. We combine a customer-centric approach with cutting edge te...   Debt Collection Agent Job Type Full Time Qualification Diploma Experience Location Mombasa Job Field Banking  , Customer Care  Finley International Ltd Kenya’s leading Credit Management Firm providing complete debt recovery solutions in Kenya and the larger East African region. We put people first while doing everything professionally to get your money back while still preserving a good relationship with your customer. We combine a customer-centric approach with cutting edge technology solutions to provide great contact management. Preferred candidates to be within Mombasa road area Check how your CV aligns with ...

The Kenya Network Information Centre (KENIC) was established through the facilitation of the Communications Authority of Kenya (CAK).KENIC is the entity charged with the management and the administration of the dot ke Country Code Top-Level Domain (.ke ccTLD) name. KENIC was established as a non-profit organization aimed at managing and operating the .KE ...   Customer Service Intern Job Type Contract Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  , Internships / Volunteering  Job Purpose The internship program offers a valuable opportunity for individuals to gain hands-on work experience, expand their knowledge, refine career goals, and build a professional network with mentors. As a customer service intern, you will actively support various initiatives, participating in the planning and execution of customer care activities Main Duties/Key Accountabilities   Contact registrants on domain renewal Respond to customer inquiries, com...

Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring...   Operations Supervisor Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  This opportunity is strictly for professionals with proven experience as Call Center Supervisors. If you have successfully led teams in customer service environments and ensured operational excellence, we want to meet you. Key Responsibilities: Lead, coach, and supervise call center agents Monitor KPIs and ensure service quality standards are met Provide training and motivation to the team Resolve escalations and guarantee a positive customer experience Requirements: Mandatory: Previous experience as ...

M-Gas is using technology to transform lives by providing clean cooking gas to all Kenyans 24 hrs, 7 days a week. We give you our cylinder filled with gas, a smart meter, a gas cooker and a key card as part of our package so you don’t have to pay the high upfront fee of buying a gas cylinder and cooker.   Customer Service Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  Job Details Respond to customer enquires in person, by phone and online helpfully and promptly.  Take responsibility for resolving customer issues and makes sure that they are resolved promptly.   Maintain record of customer communications in CRM and other systems   Acknowledge and resolve customer complaints.  Process orders, customer applications, and requests.  Maintain customer records.  Compile and distribute daily reports on customer products and credit usage.  Perform customer f...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently h...   Customer Experience Advisor Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Job Purpose The role holder will be responsible for delivering seamless world class customer experience across all customer touch points with utmost level of consistency & professionalism. Key Responsibilities Customer Experience  40% Available and able to respond in a prompt, timely, friendly, supportive and helpful manner to all customers who walk into the branch and project a professional, warm and friendly image. Use sound judgment and take decisions that will meet customer expect...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently h...   Customer Experience Advisor Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Job Purpose The role holder will be responsible for delivering seamless world class customer experience across all customer touch points with utmost level of consistency & professionalism. Key Responsibilities Customer Experience  40% Available and able to respond in a prompt, timely, friendly, supportive and helpful manner to all customers who walk into the branch and project a professional, warm and friendly image. Use sound judgment and take decisions that will meet customer expect...

Kenya Rural Roads Authority - KeRRA is a State Corporation whose mandate is to offer guidance in the construction, maintenance and management of the rural road network in the country. KeRRA is responsible for the management, development, rehabilitation and maintenance of rural roads (D, E & Others).   Senior Customer Care Assistant Job Type Full Time Qualification Diploma Experience 9 years Location Nairobi Job Field Customer Care  Job Specifications Duties and responsibilities: - Guide and usher clients and visitors; Register, issue and maintain visitors passes; Renew and update visitors passes; Maintain customer records and data; Upholding the image and reputation of the Authority Provide general feedback to customer inquiries, escalate and follow through on enquiries Resolve matters arising from the Authority’s stakeholders` within the customer care Unit and escalate relevant cases for resolution Receive and direct telephone calls; Maintaining functional office telephon...

Kenya Rural Roads Authority - KeRRA is a State Corporation whose mandate is to offer guidance in the construction, maintenance and management of the rural road network in the country. KeRRA is responsible for the management, development, rehabilitation and maintenance of rural roads (D, E & Others).   Customer Care Assistant I Job Type Full Time Qualification Diploma Experience 9 years Location Nairobi Job Field Customer Care  Job Specifications Duties and responsibilities Guide and usher clients and visitors; Register, issue and maintain visitors passes; Renew and updating visitors passes; Provide general feedback to customer inquiries, escalate and follow through on enquiries Maintain records and data of visits; Making follow up of enquiries; Receive and direct telephone calls; Upholding the image and reputation of the Authority Coordinate reception activities; and Forward customer care feedback to the Senior or Principal Customer Care Assistant Job Specifications For ap...

Established in 1952, the Aga Khan Hospital in Kisumu is part of the Aga Khan Health Services (AKHS). It is a 61-bed acute care facility managed by qualified professionals who include experienced, full-time resident doctors and consultants. The hospital's objectives are to provide high quality, cost-effective health care to the population of Western Ke...   Telephone Operator (Locum) Job Type Contract Qualification Diploma Experience 1 year Location Kisumu Job Field Customer Care  OVERALL RESPONSIBILITY The successful candidate will be responsible for providing efficient and effective communication Services. KEY RESPONSIBILITIES Ensure feedback of booked calls is given within 5 minutes Effectively and efficiently handling of all incoming and outgoing calls as per policy. Maintaining records of all outgoing calls. Monitor all calls accordingly and report any Telephone abuse. Timely Communication to end user is vital during system downtime Operate paging systems and intercoms to ...

With operations in Africa, USA, UK,India and UAE, Techno Brain is the first indigenous African company to be assessed at CMMI Level-5, achieving highest quality standards for software development. Currently operating in 21+ countries, creating 1200 high tech jobs in the continent, Techno Brain has achieved leadership positions in areas such as Public Financial Management, Digital Identity Management, Tax & Customs, IT Training, Business Process Outsourcing, host of e-Government solutions and Digital products.   Associate Collections Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  , Finance / Accounting / Audit  We are seeking a highly motivated and results-oriented Collection Specialist to join our call centre team. The Collection Specialist will be responsible for contacting customers and clients to collect outstanding payments and resolve delinquent accounts. The ideal candidate should possess excellent communica...

Watu Credit Limited is a dynamic and fast-growing non-bank finance company. Watu Credit Limited harnesses technology to offer unsecured lending, primarily via mobile services. We aim to become the leading African provider of a broad set of inclusive financial products, delivered through technology in a fast, efficient and professional manner.   Customer Support Officer - NTSA Cabinet Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Customer Care  What you will do: Sort and file received logbooks {from dealer and from NTSA} in the designated logbook cabinets while maintaining minimum unfiled backlog as agreed with Supervisor Retrieve dealer logbooks from cabinets for exchange at NTSA and pulling of logbooks for transfer for issuance to the logbook transfer officers Maintain and check pulling list for eligible client transfer logbooks and pull required numbers for transfer team as per set KPIs Weekly check to confirm ar...

We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate. We have more than 6 years’ experience providing fin...   Phones Customer Journey Lead Job Type Full Time Qualification BA/BSc/HND Experience 5 years Location Nairobi Job Field Customer Care  Key Responsibilities: Drive Customer App Usage & Adoption Develop and execute outbound communication campaigns (SMS, WhatsApp, push notifications) to increase active app usage. Monitor app version distribution and ensure customers update to the latest release. Collaborate with Marketing and country teams to roll out targeted campaigns that boost feature adoption and engagement. Lead App UI/UX Evaluation Conduct customer interviews, usability tests, and surveys to identify friction points in the app. • Analyse behavi...