career portal

Senga is a logistics software and services company catering to businesses shipping in Africa. Our goal is to simplify and ease the supply chain and logistics experience for the businesses that we serve, from the movement of goods to the software tools used to manage the workflows that help our customers get products to their customers.   Customer Service Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  , Logistics  Your key role in operations Build and maintain relationships with customers and transporters Achieve high customer service and proper transporter management Address general customer requests and operations issues Manage customer transactions including trips and after-sale service Communicate effectively and efficiently with customers and team members Maintaining exemplary operational records Your qualifications University degree level education with up to 2 years post-university work experience (sta

Angled North Limited- We help you tell your story as its never been told & achieve what you feared to dream.   Customer Success Manager Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Job Description: Role Overview: The Customer Success Manager (CSM) will be a key player in ensuring our high-performing executive clients achieve their career goals. The CSM will manage the client experience throughout their journey, providing support and ensuring a seamless process through various activities within our Executive Talent Network program. Key Responsibilities: Client Onboarding and Engagement: Ensure clients are seamlessly onboarded into the program with proper documentation. Maintain regular communication with clients, providing updates and ensuring they feel supported throughout their journey. Resource Provision and Guidance: Ensure clients receive all necessary resources, including assigned assessments as well as completed deliverables

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.   Call Center Representative Job Type Full Time , Remote Qualification BA/BSc/HND Experience 1 year Location Nairobi Job Field Customer Care  We’re looking for detail-oriented and thoughtful people to join our growing international team! Candidates must be able to respond to the needs of customers and provide products/services information to customers via Inbound & Outbound calls, Emails, and Live Chat in a friendly & timely manner. Evaluate problems and complaints of the callers and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. ESSENTIAL DUTIES Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues Full understanding of how to deliver a positive custom

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.   Customer Experience Consultant Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Job Summary Responsible for managing all aspects of customer experience, including daily dispatch of customer communications, processing of service requests, resolution of queries and complaints an organizing customer event. Ensures a seamless and positive experience for all customers and stakeholders through efficient, empathetic, and proactive support. Job Description Accountability:  Customer Service Support (50%) To correspond with customers in consultation with the Team Leader Undertake daily actioning of queries and complaints streamed on the complaints and query management system daily. Attend to walk in customers and

Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.   Customer Technical Service Specialist – Manufacturing Job Type Full Time Qualification BA/BSc/HND Experience 8 years Location Nairobi Job Field Customer Care  Roles and Responsibilities  Technical Customer Support Develop and maintain systems to preserve quality customer satisfaction relating to service activities and products. Collates reports from on-site warehouse pallet packaging care keepers. Interacts with customers in order to resolve technical issues.  Ensures the company’s logistic capabilities meet up with customer local off-load requirements.   Acts as customer contact for label development and promotions. Processes and records call transactions using a computer and designated tr

Delivering a better way to cook   Customer Experience Lead Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field Customer Care  Responsibilities Call Center Management: Oversee Call Center operations, including inbound and outbound customer interactions. Develop and implement best practices for call handling, escalation procedures, and quality assurance. Train and coach Call Center staff to deliver excellent customer service. Monitor call center metrics and KPIs to identify areas for improvement and optimize performance. Operational Efficiency: Develop and implement efficient Call Center processes and procedures to optimize productivity and minimize response times. Monitor Call Center metrics, such as average wait time, first call resolution rate, and customer satisfaction scores, and take appropriate action to address any performance issues. Identify opportunities for process improvement and implement strategies to enhance overall efficiency and eff

Penda Health is an award-winning startup company that is transforming healthcare in East Africa by building a chain of outpatient health clinics that offer evidence-based medical care and unparalleled member experience at surprisingly affordable rates. Penda is ranked the Best Health Care Firm to work for in Kenya and the #26 Best company to work in Kenya...   Pigia Penda Representative (Call center) Job Type Full Time Qualification Diploma Experience 2 years Location Nairobi Job Field Customer Care  Scope of work Pigia Penda is the official Penda Health Call Center Platform handling both Telemedicine and General Customer requests virtually. Our Call Center Representatives play a pivotal role in maintaining smooth communication and delivering exceptional customer service. Within our dynamic call center environment, their core responsibilities encompass promptly addressing incoming calls from patients, ensuring excellent customer handling, resolving issues, escalating concerns as needed

Penda Health is an award-winning startup company that is transforming healthcare in East Africa by building a chain of outpatient health clinics that offer evidence-based medical care and unparalleled member experience at surprisingly affordable rates. Penda is ranked the Best Health Care Firm to work for in Kenya and the #26 Best company to work in Kenya...   Pigia Penda Representative (Call center) Job Type Full Time Qualification Diploma Experience 2 years Location Nairobi Job Field Customer Care  Scope of work Pigia Penda is the official Penda Health Call Center Platform handling both Telemedicine and General Customer requests virtually. Our Call Center Representatives play a pivotal role in maintaining smooth communication and delivering exceptional customer service. Within our dynamic call center environment, their core responsibilities encompass promptly addressing incoming calls from patients, ensuring excellent customer handling, resolving issues, escalating concerns as needed

CDSL is the leading distributor of Epson range of products in Africa. We are committed to supplying superior quality products with guaranteed after-sale service and warranty. Talk to us for the supply/distribution of multi-function printers, projectors, ink tanks, external portable hard drives, WD Surveillance drives, Play Station drives.   Logistics Lead Job Type Full Time Qualification BA/BSc/HND , MBA/MSc/MA Experience 7 years Location Nairobi Job Field Logistics  , Procurement / Store-keeping / Supply Chain  The position will drive optimal service level and outstanding customer satisfaction at optimal costs throughout the Order Management process to respond to the business needs. The position will collaborate closely with other Unit managers and various stakeholders while owning the engagement, development, and growth of its direct reports. Key Duties/ Responsibilities: Ensure accurate order entry, efficient shipment tracking and follow-up, and timely delivery of products to custom

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.   Senior Manager – Customer Support, Reconciliation and Settlement Job Type Full Time Qualification BA/BSc/HND Experience 6 years Location Nairobi Job Field Banking  , Customer Care  JOB PURPOSE STATEMENT The Senior Manager, Customer Support, Reconciliation and Settlement is directly responsible for the delivery of excellent customer back office business support services to all internal and external partners in a manner that optimizes digital-first capabilities and service. The overall purpose is to ensure contractual SLA and OLA obligations are well defined, documented, monitored and met, services are continuous

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties   Spa Receptionist (Pre- Opening) Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Administration / Secretarial  , Customer Care  Job Description Adhere to the Policy & Standard Operating Procedures manual. Be a host to the guests / members of the spa. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities. This role is also expected to be flexible to support other spa and fitness staff when needed. Receive and respond to all guest / member concerns, comments or complaints with discretion and urgency. Encourage appointments for personal and group training sessions. Knowledgeable about all aspects of the facility to provide information and literature about the services in person and over the telephone. Handle all tra

Jamii Telecommunications Limited (JTL) is a privately owned Kenyan telecommunication service provider offering broadband and mobile services under the "FAIBA" brand.   Customer Service & Support Internship Job Type Contract Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  , Internships / Volunteering  Jamii Telecommunications Limited is seeking to recruit recent University Degree or Diploma graduates for exciting internship opportunities, that are available within our Contact Centre business functions. The internships will offer the successful applicants hands-on work experience and develop their skills & competencies within the Telecommunications industry. The internship opportunities are available for a maximum period of six (6) months. Be available full time for the duration of the program (6 months). Recent University Degree or Diploma graduates in Marketing, Customer Service, Public Relations, Computer Science, Telecommunica

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties   Room Attendant Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  , Janitorial Services  Job Description GENERAL MISSION To make the guest feel welcome in providing personalized service and ensure that guests experience all the comfort they expect from a 5-star hotel.  To provide cleaning service to guestrooms and respond to guest’s requests ensuring maximum guest satisfaction in accordance to Hotel established standards. To make sure that all rooms are well supplied and ready on time. To clean guest floors and surrounding service areas in accordance to the standard required by our hotel. TECHNICAL RESPONSIBILITIES Receive work assignment and keys then proceed to assigned area. Clean guestroom in the following order: early guests request, occupied room with make-up sign, check guestrooms prior to the time of a

At Savannah Healthcare we provide advanced, multidisciplinary care across specialties, delivering one standard of excellence for all. Our goal is to better serve our patients in a timely and convenient fashion. As a multidisciplinary service provider, our clinic contains a number of on-site services that would not be available at a typical provider.   Client Experience Manager Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field Customer Care  Purpose of the Job: Job holder responsibility will be to ensure smooth floor operations and patient flow within the hospital through the provision of excellent customer experience practices, working with the in charge to ensure all patients’ needs are met. Main Duties and Responsibilities: Ensuring every customer receives best experience from the hospital. Managing the customer experience desk, handling inquiries and information management in line with customer requirements. Responsible for facilitation of smo

We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend. Our Human Capital solutions, advice ...   Butcher (Upperhill ) Job Type Full Time Qualification Diploma , KCSE Experience 2 years Location Nairobi Job Field Customer Care  , Hospitality / Hotel / Restaurant  Objective: The butcher will responsible for all the work done in the Butchery. As a butcher, you will be expected to maintain order, cleanliness and great customer care experience. Qualifications and Requirements Diploma or certificate in Food Production and/or Hotel Management. KCSE Certificate At least 2 years’ experience in a high end butchery. Ability to operate kitchen equipment safely. Must uphold cleanliness. Great communication and Interpersonal Skills Tea

The Beginning Roam was founded in 2017 just as electric mobility was taking off, when electric cars were just arriving on our streets. Roam vision is to make electric transport more accessible to a broader market by making the technology more cost efficient and simplifying deployment. The company focuses on all-electric conversion kits for fleet vehicles ...   Customer Care Operator Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  About the role: We are looking to hire a Customer Care Operator who will play an integral role in supporting, coordinating, administrating and analyzing activities carried out by Roam Electric Technical After Sales personnel both in regards of routine and non-routine maintenance and support for all business areas. You are the main interface between the customers and the company. This role involves good collaboration with other departments to reduce downtime for clients, increase customer satisfaction and increas

FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and business services.   Clearance Administrator Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Administration / Secretarial  , Customer Care  Description Clearance & Brokerage Operations; Brokerage Admin Services; Clearance Customer Service; Cage Handling; Export Controls; Customer Services; Clearance Regulatory; Clearance Admin Inbound/ Outbound; Clearance Admin; Customer Service Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members. Accuracy & Attention to Detail;Microsoft Office & PC Skills;Planning & Organizing Skills;Numerical Skills;Written & Verb

Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'.   Guest Relations Supervisor Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field Administration / Secretarial  , Customer Care  Description The incumbent in the position is responsible for Supervising the Guest Relation Section and providing the highest professional services in accordance with Kempinski’s policies, procedures and service standards. They also act as a representative of the hotel management and handle all guest relation matters brought to their attention, to the satisfaction of the guest. Key Responsibilities Be knowledgeable about all VIPs in-house, hotel functions and special events. Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Opera PMS company wide, briefs and distribute this information within

Bayer is a Life Science company with a more than 150-year history and core competencies in the areas of health care and agriculture. With our innovative products, we are contributing to finding solutions to some of the major challenges of our time. Bayer group An analysis by well-known branding agency Interbrand in 2015 valued the Bayer brand at â&sb...   Customer Account & Order Management Specialist Job Type Full Time Qualification BA/BSc/HND Experience 3 - 5 years Location Nairobi Job Field Customer Care  , Logistics  Role purpose  Execution of the best-in-class service through effective interactions with customers to ensure customers’ business needs are fulfilled and sales targets are met in partnership with the Commercial organization  Implement outstanding customer service strategies aimed at enhancing customer experience and drive business. Key responsibilities and tasks  Orchestrate the service relationship, acting as primary contact for customers in executing end to en

Glee Nairobi is a 5-star luxury hotel nestled in the leafy suburb of Runda, close to Nairobi's UN and Diplomatic enclaves. Set amid 8 acres of lush landscapes, this city hotel with a resort feel features: 211 exquisitely designed rooms & suites, 6 distinctive restaurants & bars, Spa, Pool, Kids Club, Nightclub, 9 versatile meeting rooms, 2 stunning ballrooms...   Restaurant Hostess Job Type Full Time Qualification Diploma Experience Location Nairobi Job Field Customer Care  , Hospitality / Hotel / Restaurant  Job Summary Receives, Seats guests and manages the seating chart. Monitors restaurant activity to determine seating and dining flow. Responds to guest inquiries and requests in a timely, friendly, and efficient manner. Performs opening and closing duties, as needed. Key Requirements: Previous work experience as a Host/Hostess or Waiter/Waitress. Clear Understanding of restaurant etiquette. Knowledgeable in health and safety regulations. Good command and experience in m