career portal

NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn't stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great things with technology to enable a more secure and connected future.   Client Experience Specialist Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  Key Responsibilities: Lead discovery sessions to deeply understand the current customer experience today, perform research with our Crew and Clients to understand more, and work cross-functionally to define the future state. Apply design thinking in collaborative environments to innovate and improve the Crew and Client Experience. Use Voice of the Customer Program and operational data to gain insight across the customer journey an...

Staffing Solutions Network is a leading recruitment and HR management firm based in Kenya, committed to connecting businesses with exceptional talent across diverse industries. Established with a mission to bridge the gap between employers and skilled professionals, we bring unparalleled industry expertise, a client-centered approach, and a deep understandin...   Customer Support Officer Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 - 4 years Location Nairobi Job Field Customer Care  Our client is seeking a professional and customer-focused Customer Support Officer to manage client inquiries, service requests, and after-sales support within the energy sector. Female candidates are encouraged to apply. Key Responsibilities Respond to customer inquiries professionally and promptly. Coordinate service requests with technical teams. Maintain accurate customer records. Follow up on installations, maintenance, and complaints. Support sales team in cust...

CarePay is a Kenyan company that administers conditional healthcare payments between funders, patients and healthcare providers. Through our M-TIBA platform, CarePay directs funds from public and private funders directly to patients into a "health wallet” on their mobile phone. The use of these funds is restricted to conditional spending at selected health...   Customer Experience Internship Job Type Contract Qualification Diploma Experience 1 year Location Nairobi Job Field Customer Care  , Internships / Volunteering  The intern will provide efficient and professional service to CarePay customers through prompt, courteous, and accurate responses to inquiries. He / She will help maintain our existing customer base by building customer loyalty through effective problem-solving and customer care, while adhering to all service standards laid down by CarePay. EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & KEY SKILLS, AND COMPETENCIES: Higher Diploma in a related field At le...

MOMBO is Kenya’s premier mobile-only savings and credit co-operative society.   Relationship Officer Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 2 years Location Nairobi Job Field Customer Care  Salary Range KSh 30,000 - KSh 50,000/month Role Overview: Join Mombo Sacco as a Relationship Officer, where your expertise in customer relations will enhance member satisfaction and engagement. You will play a pivotal role in building lasting relationships, providing personalized financial guidance, and supporting the growth of our vibrant community. Key Responsibilities: Foster strong, long-lasting relationships with members through regular engagement, ensuring a positive and supportive customer experience. Provide personalized financial advice and solutions tailored to each member's aspirations and economic well-being, promoting financial empowerment and success. Facilitate a seamless onboarding process for new members, ensuring they ...

TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.   Operations Customer Expert (Customer Service Representative) - Nairobi Based Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Customer Care  Job Summary  This role includes technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including providing customer service and support via email, chat, and/or phone calls. Job Details  Work to create and manage flight bookings, including manual PNR creation, manual and automated pricing and repricing, e-ticket issuance, manual voids and cancellations, EMD creation, EMD pricing, EMD issuance, and manual refund calculations. Apply knowledge of ADM (Agency Debit ...

Fresh Life works with municipalities and urban residents to develop and scale safe, citywide inclusive and financially sustainable sanitation solutions in fast growing cities starting with Nairobi, Kisumu and Eldoret in Kenya. Our innovative solutions are designed to suit the realities of todays cities, which are densely populated and heavily built up, pa...   Customer Support and Credit Associate (Kisumu) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 years Location Kisumu Job Field Customer Care  , Finance / Accounting / Audit  Salary Range KSh 30,000 - KSh 50,000/month About the role The Customer Support & Credit Associate will manage the assigned customer portfolio by ensuring that we provide the best service to Fresh Life Operators through coordination of FLT repairs, timely collections, and tackling any customer-related issues. The role holder will also ensure that FLO’s submit proper documentation and keep proper customer...

Fresh Life works with municipalities and urban residents to develop and scale safe, citywide inclusive and financially sustainable sanitation solutions in fast growing cities starting with Nairobi, Kisumu and Eldoret in Kenya. Our innovative solutions are designed to suit the realities of todays cities, which are densely populated and heavily built up, pa...   Customer Support and Credit Associate (Nairobi) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 years Location Nairobi Job Field Customer Care  , Finance / Accounting / Audit  About the role The Customer Support & Credit Associate will manage the assigned customer portfolio by ensuring that we provide the best service to Fresh Life Operators through coordination of FLT repairs, timely collections, and tackling any customer-related issues. The role holder will also ensure that FLO’s submit proper documentation and keep proper customer records. The role also ensures customers...

Morsan is a global powerhouse in hr consultancy, with a strong reputation built on excellent client relationships. Our specialization lies in tailoring comprehensive hr services to meet your organization's unique needs. from talent acquisition and development to performance management and hr strategy, we offer a wide range of solutions designed to elevate y...   Customer Service Representative Job Type Remote Qualification BA/BSc/HND , Diploma Experience 2 - 3 years Location Nairobi Job Field Customer Care  The ideal candidate is proactive, organized, disciplined, reliable under minimal supervision, and has strong communication skills and the ability to work independently in a dynamic environment. Key Responsibilities Receive and respond promptly to client inquiries via phone, WhatsApp, email, and other communication channels. Provide accurate and detailed information on fumigation services, treatment options, pricing, and preparation requirements. Assess client need...

The Sacco was started in 1999 and in 2010 it was rebranded to become an out reaching deposit taking institution. Thanks to SASRA who have licensed us to take deposits. What started as an exclusively mothers union(ladies) Sacco with member deposits as low as Ksh 500.00 has grown to an institution with a portfolio of Ksh 3.34 Billion and membership of 39,01...   Customer Experience Officer Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  Key Responsibilities: To take responsibility for being the first point of contact for all callers and visitors in the branch and ensuring that a high quality of service is delivered at all times. Receiving customer’s complaints and ensuring that they are assisted. Answer telephone enquiries from customers, attend to visitors and assist other staff in the organization with their enquiries. To ensure that all calls to the Customer Service desk are dealt with promptly, in line with agreed stan...

A warm and inviting space filled with fresh cut flowers, an overflowing bookcase, freshly baked breads & patisserie, the heartwarming scent of fresh coffee and relaxing music set within some of Nairobi’s most dynamic malls; Artcaffé is a haven from hectic city life. We give our customers a place to rest and relax over great food and drinks made by our passionate team of chefs, baristas and mixologists, to ensure each visit is a memorable experience.   Customer Experience (CX) Specialist Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 5 years Location Nairobi Job Field Customer Care  Key Responsibilities Guest Engagement: Ensure a seamless and delightful guest journey-from warm welcome to fond farewell. Gather feedback and encourage guests to share their experiences through Google reviews. Team Leadership & Influence: Lead by example with a strong on-floor presence. Motivate, mentor, and coach team members in real time to elevate service stan...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.   RTO Staff Coordinator Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit A Staff Coordinator, who will be a key point of contact between the company and their customers. DUTIES/ROLES Coordinate operations control center Maximize the productivity of resources (people, technology etc.) Coach and handhold agents to maintain high operations standards Monitor and improve order delivery time whilst minimizing order cancellations. Evaluate performance with key metrics (etc.) Ensure quality assurance checks are completed and maintained Optimize delivery times and maximize Gsat Assist all the three users to ensure satisfaction Analyze daily and weekly operation metrics with a macro view of the long-term...

Prudential is one of the world’s oldest, largest and strongest insurance companies. We have been helping people plan and protect their families’ futures for more than 169 years.   Customer Experience Executive, Claims Job Type Full Time Qualification BA/BSc/HND Experience 1 - 3 years Location Nairobi Job Field Customer Care  , Insurance  Principal Accountabilities To provide efficient handling of monthly Individual Life and Group Life claims within two [2] working days of receipt of claim documentation. To settle at least 95% of all claims in the month they are due. To prepare and maintain accurate data records and claims register for Group Life claims in order to ensure accurate and timely submission of required data. Propose any changes to the claims process to address risks identified and process improvement initiatives. To contact policyholders on daily, weekly and monthly basis to ensure outstanding claims are maintained at a minimum. To adhere to all policies a...

Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent   Customer Retention Representative Job Type Full Time Qualification Diploma Experience 2 years Location Nairobi Job Field Customer Care   About the role: As a Customer Retention Representative, you will play a pivotal role in proactively engaging with existing customers to ensure their satisfaction, address concerns, and promote loyalty to our brand. This role holder will hold a combination of excellent communication skills, a deep understanding of our products/services, and the ability to empathize with customers to retain their business.  Key Responsibilities:  Conduct outbound calls to assess customer satisfaction and address concerns.  Est...

TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ TransPerfect's GlobalLink Product Suite to simplify the management of multilingual content.   Customer Service Representative Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  We're particularly looking for receptionists at hotels, hospitals, public offices, health centres, banks, and other client-facing roles. However, we're also interested in hearing from you if you're using translation tools in online calls. You will have the opportunity to share insights that can shape the future of live translation tools and make your work easier. We are especially interested in learning about: How you are currently interacting with live transla...

The Pharmacy and Poisons Board is the Drug Regulatory Authority established under the Pharmacy and Poisons Act, Chapter 244 of the Laws of Kenya. The Board regulates the Practice of Pharmacy and the Manufacture and Trade in drugs and poisons. The Board aims to implement the appropriate regulatory measures to achieve the highest standards of safety, eff...   Senior Assistant Customer Care Officer Job Type Full Time Qualification Diploma Experience Location Nairobi Job Field Customer Care   Job Specification: Duties and Responsibilities at this level will entail assisting in; Receiving and channeling incoming calls to the respective destinations; Booking outgoing calls and facilitate conversations between callers and receivers; Carrying out routine testing of exchange lines and switchboard facilities; Ensuring that defective equipment is repaired accordingly; Maintaining records of telephone equipment and peripherals; Updating the calls register by recording the necessary d...

The Pharmacy and Poisons Board is the Drug Regulatory Authority established under the Pharmacy and Poisons Act, Chapter 244 of the Laws of Kenya. The Board regulates the Practice of Pharmacy and the Manufacture and Trade in drugs and poisons. The Board aims to implement the appropriate regulatory measures to achieve the highest standards of safety, eff...   Assistant Customer Care Officer/Senior Job Type Full Time Qualification Diploma Experience 4 years Location Nairobi Job Field Customer Care  Job Specification: Duties and Responsibilities Receiving and channeling incoming calls to the respective destinations; Booking outgoing calls and facilitate conversations betweencallers and receivers; Carrying out routine testing of exchange lines and switchboard facilities; Ensuring that defective equipment is repaired accordingly; Maintaining records of telephone equipment and peripherals; Updating the calls register by recording the necessary details of calls; Confirming visitors’ i...

Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent   Evergreen Requisition Telesales Agent Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  , Sales / Marketing / Retail / Business Development  About the role: Reporting to the Telesales Team Lead, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by SunCulture. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of commun...

K-Unity (formerly Kiambu Unity Finance cooperative union Ltd) is a co-operative union established under the Ministry of Co-operatives and Marketing, registered under the Co-operative Society's Act Cap 490 of the Laws of Kenya.   Call Center Officer Job Type Contract Qualification BA/BSc/HND , Diploma Experience 2 years Location Nairobi Job Field Customer Care  Reporting to the Business development and marketing Manager the purpose of the Job is to sell Sacco labilities and assets, recruit new members and offer exceptional customer experience. Duties and Responsibilities Answer incoming calls and respond to customer’s emails Manage and resolve customer complaints Provide product and service information to customers Research required information using available resources Route/document calls to appropriate resources/departments/Branch. Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends i...

ManPower Services Group is a multinational human resource consulting firm.   Customer Service Coordinator Job Type Full Time Qualification BA/BSc/HND Experience 5 years Location Nairobi Job Field Customer Care  Key Responsibilities Customer Management Manage the entire order process for customers and meet set Customer Fulfilment Rates and OTIF metrics. Work with Production, Warehousing and Dispatch Teams to ensure OTIF is achieved. Manage effective communication with the customers on order processing and delivery, pricing and price changes, offers and promotions etc. Custodian and Manager of Customer onboarding and documentation. Handle and resolve all customer complaints and give feedback to the customers on the same, keeping a live tracker of the same. Handle and respond to all customer queries / requests for proformas, Sale proposals, new business etc. Manage effective communication with the customers on order processing & delivery, pricing & price ch...

Jambojet, a brand of Kenya Airways, is Kenya's first low-cost airline. Operating from Jomo Kenyatta International Airport in Nairobi, Jambojet has set to revolutionize the way you travel by opening up the skies for all to fly for less. We aim to provide affordable air travel because flying really is for everyone. What’s more, Jambojet has a wide variety...   Customer Service Agents Job Type Full Time Qualification Diploma Experience Location Nairobi Job Field Customer Care  Role Purpose Statement Under the general direction and guidance of the Lead Customer Service Agent, the Customer Service gent is responsible for delivering high-quality customer service, ensuring adherence to safety and security standards during operations, and efficiently handling various customer-related tasks. This role involves disseminating information, managing sales, maintaining compliance with company policies, and enhancing customer experience at all touchpoints. Accountability Ensure adherence of ...