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Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.   Customer Excellence Executive Job Type Full Time Qualification BA/BSc/HND Experience 1 year Location Nairobi Job Field Customer Care  Role Purpose: The job holder will be responsible for attending to intermediary, customer, and providers queries by determining their requirements, answering to these inquiries, resolving problems, and fulfilling customer's requests. The holder will be required to ensure excellence in all customer interaction and offer memorable experiences Key Responsibilities: Delivery exceptional customer experience in all interactions on call and email by maintaining highest level of professionalism. Review and approve dental treatment plans, ensur...

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.   Customer Service Agent (ISP/Telecom) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  Key Responsibilities Receive and handle customer inquiries via phone, WhatsApp, email, and in person Log, track, and follow up on customer issues and service requests Provide first-level troubleshooting for internet connectivity issues Escalate technical faults to the network/technical team and follow up to closure Communicate outages, maintenance updates, and service restorations to clients Assist clients with account information, billing inquiries, and service plans Maintain accurate customer records and interaction logs Ensure professional, polite, and timely communication at all times Support customer ret...

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.   Customer Service Agent (ISP/Telecom) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  Key Responsibilities Receive and handle customer inquiries via phone, WhatsApp, email, and in person Log, track, and follow up on customer issues and service requests Provide first-level troubleshooting for internet connectivity issues Escalate technical faults to the network/technical team and follow up to closure Communicate outages, maintenance updates, and service restorations to clients Assist clients with account information, billing inquiries, and service plans Maintain accurate customer records and interaction logs Ensure professional, polite, and timely communication at all times Support customer ret...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.   Call Center Agents (RTO Agent) Job Type Full Time , Onsite Qualification Diploma , Others Experience 1 - 2 years Location Nairobi Job Field Customer Care  Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents, who will be a key point of contact between the company and their customers. The main task is to coordinate live rider operations and ensure daily performance against a range of KPIs. Location: Preferred candidates should be residing along Waiyaki Way. PRIMARYRESPONSIBILITIES: Monitor, anticipate and manage the live operation to ensure a great user experience. Manage real-time fleet capacity. Lead the communication with the fleet for ongoing orders. Give structured and action able daily feedback to the ops managers. Ensure a smooth operation by...

TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.   Operations Customer Expert (German Speaking) Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Customer Care  Responsibilities Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries via phone and through emails and chats. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out to enable you respond to customer inquiries efficiently. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of th...

TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.   Operations Customer Expert (French Speaking) Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Customer Care  Responsibilities Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries via phone and through emails and chats. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out to enable you respond to customer inquiries efficiently. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of th...

Sistema Biobolsa is a system that transforms the manure of animals into biogas and a potent, natural fertilizer. By inputting the manure in the system on a daily basis, you will be able to develop and grow your activities on the farm,   Customer Support Executive Job Type Full Time Qualification Diploma Experience 1 year Location Nairobi Job Field Customer Care  Your mission at Sistema.bio: As the Customer Support executive, you will make verification and follow-up calls to customers relating to the Biofertilizer Tank safety campaign. You will also address or escalate any complaints or queries that may arise from the calls. You’ll be in charge of: Calls  Completing 100% of assigned preliminary and follow-up Biofertiliser tank (BFT) safety calls with at least 95% success rate. Tracking Tracking all data and information from outbound and inbound calls related to the Biofertiliser tank (BFT) project. Ensuring 100% accuracy in data collection. Troubleshooting and/or escalatin...

Equity Afia is a group of qualified and experienced doctors who have come together as a network of medical entrepreneurs with the aim of providing high quality, affordable and accessible healthcare to the majority of Kenyans. Meet our able team on ground to serve you.   Customer Experience Officer/ Front Office Job Type Full Time Qualification Diploma Experience 2 years Location Muranga Job Field Customer Care  Qualifications/Requirements Diploma in Front Office Administration/Business Administration/ Health Records, or an equivalent qualification At least two (2) years working in a service-oriented industry Proficiency in computer skills (especially Health Management Information Systems). Good communication and interpersonal skills. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Equity Afia on equityafya.co.ke to apply

BURN designs, manufactures, and distributes aspirational fuel-efficient cooking products that save lives and forests in the developing world.BURN has revolutionized the global cookstove sector by proving the business case for selling a high quality, locally manufactured and unsubsidized cookstoves.Since 2013, BURN has sold 200,000+ high quality, locally manu...   Customer Experience Quality Assurance Officer - French Speaker Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Summary of the Role The employee will ensure delivery of high-quality customer service within Customer Experience. This position is responsible for designing, implementing, and overseeing quality assurance programs to enhance the skills and performance of all call center agents. The ideal candidate should possess a strong background in quality assurance, PAYGO Collection, and a deep understanding of call center operations. Experience in Call center training and...

Pavago connecting businesses with top talent, streamlining hiring processes, and providing comprehensive support for long-term success.   Customer Service & Dispatch Coordinator (HVAC & Trades) Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  Responsibilities: Customer Service & Communication Handle high-volume inbound customer interactions via phone, email, and chat with professionalism and empathy. Serve as the primary point of contact from initial customer inquiry through job completion. Proactively communicate service updates, delays, and changes to customers. Manage stressed or frustrated customers calmly while maintaining a positive customer experience. Dispatching & Scheduling Schedule and dispatch HVAC, plumbing, and electrical service jobs based on technician availability, skills, and geographic location. Maintain daily and weekly service calendars to ensure optimal routing and coverage. Monitor j...

Pavago connecting businesses with top talent, streamlining hiring processes, and providing comprehensive support for long-term success.   Customer Success Manager Job Type Full Time Qualification BA/BSc/HND Experience 2 - 3 years Location Nairobi Job Field Customer Care  Responsibilities: Onboarding & Adoption: Lead client onboarding sessions and establish success criteria. Configure accounts, deliver product training, and ensure smooth implementation. Track early adoption metrics to identify gaps. Relationship Management: Manage a portfolio of 20–40 active accounts, depending on client size. Serve as the primary point of contact for client stakeholders. Conduct regular check-ins and strategic reviews. Proactive Engagement: Monitor product usage through Gainsight, ChurnZero, Totango, or custom dashboards. Identify at-risk accounts early and execute playbooks to re-engage them. Deliver quarterly business reviews (QBRs) to align on goals and ROI. Support & Escalation: Tr...

BIDCORO Africa Ltd is a partnership between BIDCO Africa Ltd. and CORO A/S based in Denmark, formed to develop and deliver products specifically to suit the needs of the East African consumer.   Customer Service Coordinator (CSC) Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  To be successful in this role; He/She must be able to ensure accurate and timely processing of customer orders. He/She must be able to achieve high On-Time-In-Full(OTIF) delivery performance for both local and export customers. He/She must maintain high levels of customer satisfaction through constant communication and quick resolutions of issues, if and when they arise. He/She should be able to support efficient coordination between Customer Service, Production, Warehousing and Logistics. Check how your CV aligns with this job Method of Application Interviews will be conducted on a rolling basis. Interested candidates are encouraged to submit their update...

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.   Quality Assurance Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 years Location Nairobi Job Field Customer Care  We are a blue chip company, a leader in the broadcasting media sector. Due to expansion and growth, the following position has risen in our organization.Reporting to the Quality Assurance and Training Manager, the incumbent will be responsible for doing evaluations on each representative in various functions and be able to give constructive feedback and coaching with a view to enhancing customer experience. Requirements COMPETENCIES & EXPERIENCE Minimum first degree in social sciences or a business related field An additional focused Call Centre qualification and/or Diploma in Customer Services M...

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.   Customer Service Representative Job Type Full Time Qualification BA/BSc/HND Experience 1 - 2 years Location Nairobi Job Field Customer Care  To understand and resolve customers’ queries on product, service and accounts problems in a courteous and professional way to ensure customers' satisfaction. To Order and monitor the stocks for the Service centers, Regional Branches and Agencies To carry out Stock taking and report on the same to the Branch Service Centre Supervisor. Requirements Minimum first degree in social sciences and/or a business related field 1 to 2 years’ experience in a Call-Centre or frontline service experience SKILLS &; ABILITIES The incumbent should have demonstrated the following competencies: General conversational ability and call con...

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.   Business Desk Analyst Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field Customer Care  Job Description Using MAL’s internal CRM system, manage technical and Service Support escalations from all service touch points (Branch, Call Centre, Social Media, Agencies, Field service, Anti-piracy team, Service Desk etc.) Activate or deactivate customers’ satellite services upon request. Prioritizing and handling escalations as received from different customer touch points Carrying out daily system health checks and sharing a report on the same. Carry out hardware, channel and system testing for new implementations and technologies. A report on findings to be generated and shared with all stakeholders at the end of the te...

Tatu is a project of Rendeavour, Africa’s largest urban land developer with over 30,000 acres of visionary projects in the growth trajectories of large cities in Kenya, Ghana, Nigeria, Zambia and Democratic Republic of Congo. Rendeavour’s vision goes beyond alleviating what is a self-evident problem - that of stifling urban congestion and a dearth of quality housing and commercial property in Africa. Rather, we aim to help create the infrastructure - the living and working spaces, communities, schools and hospitals - that will help sustain and accelerate Africa’s economic growth, meet the aspirations of Africa’s burgeoning middle classes, and serve as a catalyst for further urban development.   Reservations Center Manager Job Type Full Time Qualification BA/BSc/HND Experience 5 years Location Kiambu Job Field Customer Care  The Reservations Center Manager is responsible for leading the call center team to deliver exceptional customer service, meet performance goals, and foster...

TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.   Operations Customer Expert (Customer Service Representative) Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 2 years Location Nairobi Job Field Customer Care  Responsibilities Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries via phone and through emails and chats. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out to enable you respond to customer inquiries efficiently. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the...

Pearl Hospital is located in Nyahururu town, Laikipia County and was established in 2018 as Pearl Imaging with the sole purpose of providing diagnostic and interventional radiology services of the highest quality. Within the first year of operation, our clients demanded a wider range of specialized medical services under one roof. We listened. We have bec...   Customer Care Executive Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 1 year Location Laikipia Job Field Customer Care  Key Responsibilities Welcome patients and visitors warmly and assist them with inquiries, directions and service information. Handle patient concerns, complaints and feedback promptly and professionally. Ensure patients understand hospital procedures, services and waiting time. Manage incoming calls, emails and walk-in inquiries efficiently. Collect patient feedback and contribute to service improvement initiatives. Act as a liaison between patients and ho...

For more than a century, L’Oréal has been involved in the adventure of beauty. The small company founded by Eugène Schueller in 1909 has become the number one cosmetics group in the world.   Customer Service - Exports Co-ordinator Job Type Full Time Qualification BA/BSc/HND Experience 4 years Location Nairobi Job Field Customer Care  , Procurement / Store-keeping / Supply Chain  As our Exports Co-Ordinator, you will be the key link ensuring our products move seamlessly across borders to our valued customers. You will play a vital role within our Operations team, orchestrating the entire export journey from order to delivery with precision and efficiency. Here’s what you’ll be doing: Managing export orders and liaising with customers to ensure all requirements are met. Documentation Management: Preparing, reviewing, and organizing all necessary export paperwork. This includes commercial invoices, Bills of Lading, packing lists, certificates of origin, and specialize...

Google is an American multinational technology company specializing in Internet-related services and products that include online advertising technologies, search, cloud computing, software, and hardware.   Customer Engineer, Infrastructure Modernization Job Type Full Time Qualification BA/BSc/HND Experience 6 years Location Nairobi Job Field Customer Care  , ICT / Computer  Minimum qualifications: Bachelor's degree or equivalent practical experience. 6 years of experience with cloud native architecture in a customer-facing or support role. Experience with cloud infrastructure engineering, on-premise infrastructure engineering, virtualization, or containerization platforms. Experience engaging with, and presenting to, technical stakeholders and executive leaders. Preferred qualifications: Experience in migrating applications and services to cloud platforms. Experience with security concepts such as encryption, identity management, access control, attack vectors, and ...