career portal

Hotpoint Appliances Ltd was established in 1984. Its first store was located in the Sarit Centre shopping mall in Nairobi. In late 1990s Hotpoint was awarded the Sole Distributorship Agency for LG Electronics. Later on, it went on to acquire agencies for other global brands including Ariston, Westpoint and Kenwood. The company quickly expanded its operati...   Customer Experience Associate - Service Centre Job Type Full Time Qualification Diploma Experience 1 year Location Nairobi Job Field Customer Care  Job Purpose The purpose of the role is to meet departmental objectives by ensuring compliance of the set processes and procedures. Job Responsibility and Accountability Job Card opened and printed within 24 Hours of receipt from customers or dealers Capture full and correct serial numbers for carry in at the point of receipt. Update full and correct serial numbers for In-Home after technical visit. Full and correct unit checklist details including all accessories and their condition f

Zeraki is all about using technology to solve some of the toughest challenges encountered in providing quality education in Africa. Our cutting edge solutions, provide insights that enable informed decision making, provide access to quality instruction and take the stress out of everyday administrative tasks.   Business Development Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  , Sales / Marketing / Retail / Business Development  Salary Range KSh 30,000 - KSh 50,000/month About the Role We’re looking for smart, driven, and gritty individuals to sell educational technology products to schools in Kenya. The job will involve onboarding new customers, supporting existing customers and gathering feedback to inform strategies for high customer satisfaction, sustaining Zeraki's dominance as the leading Edtech brand in Africa. If you’re passionate about transforming education in Africa and thrive in a fast-paced, innovative enviro

Shopit is a leading retailer of ICT Products in Kenya committed to becoming the most loved and trusted marketplace by offering superior shopping experience, rapid delivery, and stellar customer service. We bring the best in electronics, computers and more directly to you, from a company you can trust. We are unique in the world of retailing; a computer sh...   Customer Service Agent Job Type Full Time Qualification BA/BSc/HND , Diploma , KCSE Experience 1 year Location Nairobi Job Field Customer Care  RESPONSIBILITIES Serve clients on all modes of engagement e-messages, calls, social media, and face to face. Generate and close sales leads. Provide accurate, valid and complete information promptly to clients as their guide through the purchasing process. Initiate the fulfillment process upon payment and keep clients informed and engaged on the progress of their orders. Respond to all requests for quotation sent through all modes of engagement. Build sustainable relationships and trust w

Bliss Medical Centre is a leading provider of medical services in East Africa, providing accessible, affordable and quality healthcare services. We are the fastest growing chain of modern outpatient medical services with over 80+ Medical Centres. Our driving force is the desire to see people living healthy for maximum productivity; we bel...   Junior Clerk - CSE Job Type Contract Qualification BA/BSc/HND Experience Location Nairobi Job Field Administration / Secretarial  , Customer Care  Experience range (Years) 0 - N.A. Method of Application Interested and qualified? Go to Bliss Healthcare on africarehrms.darwinbox.in to apply

Shopit is a leading retailer of ICT Products in Kenya committed to becoming the most loved and trusted marketplace by offering superior shopping experience, rapid delivery, and stellar customer service. We bring the best in electronics, computers and more directly to you, from a company you can trust. We are unique in the world of retailing; a computer sh...   Customer Service Agent Job Type Full Time Qualification BA/BSc/HND , Diploma , KCSE Experience 1 year Location Nairobi Job Field Customer Care  RESPONSIBILITIES Serve clients on all modes of engagement e-messages, calls, social media, and face to face. Generate and close sales leads. Provide accurate, valid and complete information promptly to clients as their guide through the purchasing process. Initiate the fulfillment process upon payment and keep clients informed and engaged on the progress of their orders. Respond to all requests for quotation sent through all modes of engagement. Build sustainable relationships and trust w

Apollo helps farmers in emerging markets increase their profits. We use agronomic machine learning, remote sensing, and mobile technology to help farmers access credit, high-quality farm inputs, and customized advice. Our first product is a customized package of farm inputs, farming advice, and credit delivered to farmers in Kenya.   Customer Experience (CX) Operations Manager Job Type Full Time Qualification BA/BSc/HND Experience 5 years Location Nairobi Job Field Customer Care  , Sales / Marketing / Retail / Business Development  About the Role:  We are seeking a dedicated customer experience guru to join our Commercial team as Customer Experience Operations Manager. As CX Operations Manager, you’ll drive a seamless, efficient customer journey, shaping loyalty and satisfaction while boosting retention and sales across Kenya and Zambia. You’ll lead call center teams, align customer experience with Apollo’s strategy, and streamline processes to respond swiftly to field insights. Throug

Nandi County is Kenya’s athletics hub.It is home to tens of the world’s celebrated athletes, including world record breakers such as Pamela Jelimo, Janet Jepkosgei and the legendary athlete Kipchoge Keino. The 2,884 square kilometres ‘home of champions’ borders Baringo to the east, Vihiga and Kakamega to the west, Uasin Gishu to th...   Public Communication Officer I Job Type Full Time Qualification BA/BSc/HND Experience Location Nandi Job Field Customer Care  , Media / Advertising / Branding  Duties and Responsibilities Customer Support: Answer incoming calls and respond to customer inquiries regarding products, services, billing, and technical issues. Issue Resolution: Identify citizen needs, troubleshoot problems, and provide appropriate solutions in a timely manner. Documentation: Accurately log citizen interactions and update records in the CRM system to maintain a comprehensive history of inquiries and resolutions. Product Knowledge: Maintain an in-depth understanding of company

Nandi County is Kenya’s athletics hub.It is home to tens of the world’s celebrated athletes, including world record breakers such as Pamela Jelimo, Janet Jepkosgei and the legendary athlete Kipchoge Keino. The 2,884 square kilometres ‘home of champions’ borders Baringo to the east, Vihiga and Kakamega to the west, Uasin Gishu to th...   Public Communication Officer I Job Type Full Time Qualification BA/BSc/HND Experience Location Nandi Job Field Customer Care  , Media / Advertising / Branding  Duties and Responsibilities Customer Support: Answer incoming calls and respond to customer inquiries regarding products, services, billing, and technical issues. Issue Resolution: Identify citizen needs, troubleshoot problems, and provide appropriate solutions in a timely manner. Documentation: Accurately log citizen interactions and update records in the CRM system to maintain a comprehensive history of inquiries and resolutions. Product Knowledge: Maintain an in-depth understanding of company

Nandi County is Kenya’s athletics hub.It is home to tens of the world’s celebrated athletes, including world record breakers such as Pamela Jelimo, Janet Jepkosgei and the legendary athlete Kipchoge Keino. The 2,884 square kilometres ‘home of champions’ borders Baringo to the east, Vihiga and Kakamega to the west, Uasin Gishu to th...   Principal Clerical Officer (Customer Care ) Job Type Full Time Qualification BA/BSc/HND , Diploma , KCSE Experience Location Nairobi Job Field Customer Care  Duties and Responsibilities Maintain and keep proper consumer records Filing of consumer files and updating Maintain security of the records and the system. Open consumer accounts and files Maintains consumer files movement record Ensure that consumer’s files are properly maintained and secured. Supervises registry staff. Make sure bills are checked. Requirements for Appointment Kenya Certificate of Secondary Education (KCSCMean Grade C­ (Minus) or its equivalent qualification; Certificate in journ

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi   Client Service Assistant Job Type Full Time Qualification BA/BSc/HND Experience 1 year Location Nairobi Job Field Customer Care  , Sales / Marketing / Retail / Business Development  PURPOSE: The Client Service Assistant is accountable for the day to day creation of new member accounts and supporting the sales team when on-boarding new clients. The role will deliver operational effectiveness ensuring TAT on client creation is prompt for excellent client experience at first touch point. PRIMARY RESPONSIBILITIES: Checking on the correspondence email and Keeping and updating records of all Conduct proper due diligence on client accounts & Ensuring proper application forms have been dully filled & conducting any data entry for account creation. Creation of online account Update client static Communicate effectively with

Pergamon Investment Bank (PIB) is your trusted investment partner providing personalized financial services and wealth management solutions based on clients’ individual needs and goals. Our goal is to empower our clients to maintain their curiosity and engagement in the investment process by equipping them with financial resources, expert insights, ...   Customer Service Executive Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  Providing exceptional customer support and service to the Company's clients and visitors. The role holder is the primary point of contact for clients seeking assistance, information, or solutions related the services offered by the Company. The role is responsible for ensuring a positive client experience and enhancing client relationships. Duties and Responsibilities Serve as the first point of contact for clients, addressing inquiries, resolving issues, and providing information on investment product

Shopit is a leading retailer of ICT Products in Kenya committed to becoming the most loved and trusted marketplace by offering superior shopping experience, rapid delivery, and stellar customer service. We bring the best in electronics, computers and more directly to you, from a company you can trust. We are unique in the world of retailing; a computer sh...   Customer Service Agent Job Type Full Time Qualification BA/BSc/HND , Diploma , KCSE Experience 1 year Location Nairobi Job Field Customer Care  RESPONSIBILITIES Serve clients on all modes of engagement e-messages, calls, social media, and face to face. Generate and close sales leads. Provide accurate, valid and complete information promptly to clients as their guide through the purchasing process. Initiate the fulfillment process upon payment and keep clients informed and engaged on the progress of their orders. Respond to all requests for quotation sent through all modes of engagement. Build sustainable relationships and trust w

Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance a...   Customer Service Manager Job Type Full Time Qualification BA/BSc/HND Experience 5 years Location Nairobi Job Field Customer Care  Job Descriptions: A customer service manager (CSM) is responsible for the overall success of a company's customer service department. Their role includes:  Leading a team: Managing a team of customer service representatives, providing feedback, and setting and maintaining standards  Ensuring customer satisfaction: Resolving customer issues, handling complaints, and issuing refunds or compensation  Improving customer experience: Implementing strategies to improve customer experiences, and responding to cu

Equity Afia is a group of qualified and experienced doctors who have come together as a network of medical entrepreneurs with the aim of providing high quality, affordable and accessible healthcare to the majority of Kenyans. Meet our able team on ground to serve you.   Customer Experience Officer - Garissa Job Type Full Time Qualification Diploma Experience 2 years Location Garissa Job Field Administration / Secretarial  , Customer Care  Qualifications/Requirements Diploma in Front Office Administration/Business Administration/ Health records or an equivalent qualification At least two (2) years working in a service oriented industry Basic accounting skills Computer proficient Customer service oriented Method of Application Send your application to

Pezesha, has created a holistic financial marketplace for MSMEs. By offering lending, financial education, and debt counselling to borrowers, plus a proprietary credit scoring system to vet MSMEs without a credit history, derisking lending to SMEs. Lower Risks bring commercial banks and capital providers onto Pezesha platform. As a collaborative structure, Pezesha is helping to tackle the $19 Billion financing gap for SMEs. Pezesha is led by a highly experienced and passionate local team with more than 10 years local and international experience in fin-tech, management of growth and technology companies, and unparalleled local market knowledge and reach.   Customer Relations Intern Job Type Full Time Qualification BA/BSc/HND Experience 1 year Location Nairobi Job Field Customer Care  , Internships / Volunteering  Responsibilities: Owning the delinquent portfolio assigned to you, including constant management and follow-ups of repayments. Using Pipedrive software to manage your portfoli

Pezesha, has created a holistic financial marketplace for MSMEs. By offering lending, financial education, and debt counselling to borrowers, plus a proprietary credit scoring system to vet MSMEs without a credit history, derisking lending to SMEs. Lower Risks bring commercial banks and capital providers onto Pezesha platform. As a collaborative structure, Pezesha is helping to tackle the $19 Billion financing gap for SMEs. Pezesha is led by a highly experienced and passionate local team with more than 10 years local and international experience in fin-tech, management of growth and technology companies, and unparalleled local market knowledge and reach.   Customer Relations Intern Job Type Full Time Qualification BA/BSc/HND Experience 1 year Location Nairobi Job Field Customer Care  , Internships / Volunteering  Responsibilities: Owning the delinquent portfolio assigned to you, including constant management and follow-ups of repayments. Using Pipedrive software to manage your portfoli

Our Vision, Our Mission, Our Strategy Our vision is to be The Logistics Company for the World. Our mission - Excellence. Simply Delivered. - is our guiding light. Our Strategy 2020: Focus.Connect.Grow. is our roadmap to the future. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellen...   Customer Service Advisor (Frontline) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 years Location Nairobi Job Field Customer Care  , Sales / Marketing / Retail / Business Development  Accountabilities /Key activities Customer External DHL Existing and Potential Customers Accept and register bookings for DHL services Offer alternatives to customers and potentially turn information calls into sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction. Respond to customers consistently and confidently by providing accurate information in all

One HR information system to manage your employees’ entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform.   Customer Care Agent Job Type Full Time Qualification BA/BSc/HND Experience 1 - 2 years Location Nairobi Job Field Customer Care  Our client is looking to hire a Customer Care Agent who will be responsible for providing exceptional service to clients and resolving inquiries related to banking and financial products. The ideal candidate will have a strong commitment to customer satisfaction and the ability to communicate effectively. If you are passionate about helping customers and ensuring a positive experience, we would love to hear from you.  Actively seek new sales opportunities through networking, cold calling, and lead generation. Engage and educate potential clients on various banking and financial products, including loans, credit cards, and investment options. Meet and exceed monthly sales targets set by the Sales

Kenya post office savings bank:-" All about you"   Customer Relations Officer/Cashier - 30 Posts Job Type Contract Qualification Diploma , KCSE Experience 2 years Location Nairobi Job Field Customer Care  Position Function To coordinate customer relations activities and ensure the provision of quality customer service so as to attain high levels of customer satisfaction/expectations and promote a good corporate image of the Bank. Responsible for ensuring adherence to proper counter procedures and methods of safety, custody, accuracy and maintenance of cash and related assets at the counter. Key Responsibilities Attending to customer problems and issues by identifying, interpreting and suggesting appropriate remedial measures. Implementing changes to improve customer service. Coordinating and facilitating account opening. Facilitating the flow of information between the Bank and its customers. Ensuring brand visibility within the Branch. Analysing and classifying customer comp

The World Food Programme is the food assistance branch of the United Nations and the world's largest humanitarian organization addressing hunger and promoting food security.   Business Support Assistant ( Call Center operator) SSA2 Job Type Full Time Qualification Diploma Experience 2 years Location Nairobi Job Field Administration / Secretarial  , Customer Care  Job Purpose The Call Center Staff will play a crucial role in ensuring effective communication between WFP and the communities we serve. Responsibilities include: Database Management : Collaborate with the beneficiary services team to regularly review and maintain the beneficiary feedback database. Call Handling : Receive, log, respond to, escalate, and manage incoming calls while providing timely feedback to complainants. Interdepartmental Coordination : Interact with relevant WFP units, partners, and government agencies to escalate and follow up on complaints. Data Categorization : Categorize and consolidate information