career portal

Caritas Microfinance Bank is a licensed microfinance bank regulated by Central Bank of Kenya. Caritas MFB offers a full range of innovative and customized financial services with a special focus on the unbanked and underbanked. Its headquarters are located in the Nairobi CBD. Caritas MFB was formed to provide affordable, innovative and customized financia...   Call Center Agent Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Banking  , Customer Care  JOB PURPOSE To efficiently handle customer transactions, maintaining customer satisfaction, maximize revenue collection and manage risk while cross-selling bank products to achieve branch profitability. KEY RESPONSIBILITIES Welcome and attend to customers at the branch, responding promptly to inquiries and resolving complaints effectively. Accurately record and document all customer feedback, including complaints and compliments. Proactively engage customers with inactive and dor...

Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and relat...   Senior Customer Experience Designer Job Type Full Time Qualification BA/BSc/HND Experience 7 years Location Nairobi Job Field Customer Care  Job Purpose Statement The Senior Customer Experience Designer position supports the development of a holistic customer experience strategy that enables the delivery of positive, meaningful interactions across all customer touchpoints. Responsible for developing and implementing the Group’s customer journey mapping framework to guide mapping and optimizing the end-to-end customer journeys across various touchpoints and channels. Influence design and prioritization decisions that enhance...

Bayer is a Life Science company with a more than 150-year history and core competencies in the areas of health care and agriculture. With our innovative products, we are contributing to finding solutions to some of the major challenges of our time. Bayer group An analysis by well-known branding agency Interbrand in 2015 valued the Bayer brand at €6.3...   Customer Agronomist Job Type Full Time Qualification BA/BSc/HND Experience Location Nakuru Job Field Agriculture / Agro-Allied  , Customer Care  Main Purpose: Showcase Bayer value propositions and train partners and smallholder farmers on the ground Create demand for Bayer solutions via physical showcases and demos as well as support for digital channels Build Bayer and Dekalb brand value proposition in the region Region: South Rift / Nyanza  Key Tasks & Responsibilities: Deliver the mission for the region together with the customer facing squad Jointly manage the regional P&L with the customer-facing...

Africa Merchant Assurance Company ltd is a dynamic and well-established general insurance company, proudly serving the Kenyan market with innovation and a strong commitment to customer satisfaction. As a customer-focused and forward-thinking organization, we strive to deliver exceptional insurance solutions and experiences that positively impact the lives of...   Digital, Branding & Customer Experience Manager Job Type Full Time Qualification BA/BSc/HND Experience 6 years Location Nairobi Job Field Customer Care  , Media / Advertising / Branding  The overall purpose of this job is to develop and implement strategies that enhance the company's digital presence, strengthen the brand, and improve customer engagement. Qualifications: Bachelor's degree in Marketing, Communications, Business Administration, Public Relations, or a related field Professional certification in Digital Marketing, Customer Experience, or Brand Management At least six (6) years of progressive...

FlyFlat saves 35% – 80% off retail prices on long-haul, international, business and first-class tickets with the biggest savings for one-ways and last minute flights.   Luxury Travel Concierge Job Type Remote Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Aviation / Airline  , Customer Care  Responsibilities: Client Engagement & Luxury Travel Support Assist high-value clients in booking first-class and business-class flights, ensuring best-in-market deals. Provide white-glove customer service tailored to VIP travelers. Solve problems in high-pressure, time-sensitive situations, ensuring seamless travel experiences. Own the client experience by building long-term relationships and developing FlyFlat’s brand reputation. Operations & Collaboration Work closely with Concierge I team members and Sabre agents to fulfill client requests. Maintain and optimize affiliate relationships and balances. Process billing, credit card payments, authori...

Staffing Solutions Network is a leading recruitment and HR management firm based in Kenya, committed to connecting businesses with exceptional talent across diverse industries. Established with a mission to bridge the gap between employers and skilled professionals, we bring unparalleled industry expertise, a client-centered approach, and a deep understandin...   Front Office & Client Relations Assistant Job Type Full Time Qualification Diploma Experience Location Nairobi Job Field Administration / Secretarial  , Customer Care  We are seeking to hire a Front Office & Client Relations Assistant to join our client’s office in Industrial Area, Nairobi. The ideal candidate will be the first point of contact at the front desk and will also play a key role in supporting client service delivery. Key Responsibilities Manage the front desk, welcome visitors, and handle incoming calls. Assist in coordinating and facilitating client services. Maintain a professional and...

As one of the largest insurers and financial services companies in East Africa, we have decades of experience in helping discerning individuals protect and create their wealth. But that’s not all. We also keep an eye firmly on the future, using innovation to craft financial products and services that we know you need in today’s constantly changing world....   Assistant Manager, Customer Experience Job Type Full Time Qualification BA/BSc/HND Experience 8 years Location Nairobi Job Field Customer Care  Roles and Responsilities Execution of CX Strategy Contribute to the design and formulation of the business’s CX strategy, ensuring alignment with organizational goals. Translate strategic CX goals into operational plans and monitor progress against targets. Lead initiatives to improve Customer Satisfaction Index (CSI), Net Promoter Score (NPS), and customer retention. Collaborate with internal and external stakeholders to resolve complex customer issues and embed customer-centric ...

Our Polishes and Gel Polishes are non-toxic, vegan, fast dry, and of such great quality. We also have a wide range of colors that keep growing over time. Pam Nail Care was founded in 2016 out of a passion for nail polish and a gap witnessed in the market to provide quality nail care products and services. Our vision is to be the largest nail care supplier in Kenya. Our mission is to supply great beauty products and services to clients in the region.   Customer Care/Reception Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Administration / Secretarial  , Customer Care  Join our dynamic team and help us shape the future Check if your CV matches this job with MyJobMag AI Method of Application Email  info.pamnail polish@gmail.com  or  pamnailpolish@gmail.com

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.   RTO Quality Auditor (Customer Service/Call Centre Set Up Experience) Job Type Full Time , Onsite Qualification BA/BSc/HND , Others Experience Location Nairobi Job Field Customer Care  Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit an RTO Quality Auditor with experience in the customer service or call centre set up. Your Work-life Opportunity: Our client  thrives to provide our customers with a world-class experience. To help us do that, we are looking for a dedicated Quality Auditor to oversee and enhance the quality standards of our team operations. The ideal candidate will be responsible for monitoring, calibrating, and improving agent performance, ensuring compliance with company standards, and driving continuous improvement initiatives. DUTIES/ROLES Plan, p...

Since its founding, SKM has been a pioneer in the fields of business advisory, strategy, and tax consultancy. Today, we work together with clients to embrace a transformational approach aimed at benefiting all stakeholders-empowering firms to thrive, build sustainable competitive advantage, and drive meaningful societal impact. Using cutting-edge management consulting, technology and design, corporate and digital enterprises, and our diverse, multi-talented teams, we are committed to bringing about change and unlocking potential for all our clients in a variety of fields.   Claims and Customer Service Executive Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field Customer Care  , Insurance  Job Responsibilities Handle end-to-end insurance claims processing (lodgment, follow-up, resolution). Act as the key liaison between clients, insurers, and internal departments on all claims matters. Provide timely and professional responses to...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International...   Intake Care Representative (French/Portuguese/Spanish/German) Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  What makes Cigna different from other employers? We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They’re the ones who make a difference in our customers’ lives. So we know that it’s important to go the extra mile for our employees. We make su...

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we've sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the...   Contact Center Executive (Maasai Speaking) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Customer Care  About the Role:  The Contact Center Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively. What you would be expected to do Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Receive customer queries and ensure these are resolv...

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we've sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the...   Contact Center Executive (Somali Speaking) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Customer Care  About the Role:  The Contact Center Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively. What you would be expected to do Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Receive customer queries and ensure these are resolv...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.   RTO Quality Auditor (Customer Service/Call Centre Set Up Experience) Job Type Full Time , Onsite Qualification BA/BSc/HND , Others Experience Location Nairobi Job Field Customer Care  Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit an RTO Quality Auditor with experience in the customer service or call centre set up. Your Work-life Opportunity: Our client  thrives to provide our customers with a world-class experience. To help us do that, we are looking for a dedicated Quality Auditor to oversee and enhance the quality standards of our team operations. The ideal candidate will be responsible for monitoring, calibrating, and improving agent performance, ensuring compliance with company standards, and driving continuous improvement initiatives. DUTIES/ROLES Plan, p...

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we've sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the...   Contact Center Executive (Pokot Speaking) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Customer Care  About the Role:  The Contact Center Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively. What you would be expected to do Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Receive customer queries and ensure these are resolve...

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we've sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the...   Contact Center Executive (Maasai Speaking) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Customer Care  About the Role:  The Contact Center Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively. What you would be expected to do Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Receive customer queries and ensure these are resolv...

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we've sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the...   Contact Center Executive (Somali Speaking) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Customer Care  About the Role:  The Contact Center Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively. What you would be expected to do Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Receive customer queries and ensure these are resolv...

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we've sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the...   Contact Center Executive (Samburu Speaking) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 1 year Location Samburu Job Field Customer Care  About the Role:  The Contact Center Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively. What you would be expected to do Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Receive customer queries and ensure these are resol...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International...   Intake Care Representative (French/Portuguese/Spanish/German) Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  What makes Cigna different from other employers? We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They’re the ones who make a difference in our customers’ lives. So we know that it’s important to go the extra mile for our employees. We make su...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.   RTO Quality Auditor (Customer Service/Call Centre Set Up Experience) Job Type Full Time , Onsite Qualification BA/BSc/HND , Others Experience Location Nairobi Job Field Customer Care  Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit an RTO Quality Auditor with experience in the customer service or call centre set up. Your Work-life Opportunity: Our client  thrives to provide our customers with a world-class experience. To help us do that, we are looking for a dedicated Quality Auditor to oversee and enhance the quality standards of our team operations. The ideal candidate will be responsible for monitoring, calibrating, and improving agent performance, ensuring compliance with company standards, and driving continuous improvement initiatives. DUTIES/ROLES Plan, p...