career portal

We build hyper-customized ERP solutions for clients spanning over 80+ industries across the MENA Region, supporting SMB's, Multi-Nationals and Government entities. Our cloud based software suite includes HRMS, CRM, Accounting, Supply Chain Management, Logistics, Business Intelligence and more.   Client Retention Specialist Job Type Full Time Qualification Diploma Experience 2 years Location Nairobi Job Field Customer Care  We are looking for a Client Retention Specialist to join our team and play a key role in maintaining and enhancing client relationships to ensure long-term satisfaction and loyalty. This role requires a high level of professionalism, agility, and accountability. The ideal candidate will be proactive, communicative, and results-driven, with strong retention strategies and the ability to thrive in a fast-paced work environment, such as the UAE. Key Responsibilities: Client Engagement: Proactively connect with clients via email, phone, and messaging to ensure s...

We build hyper-customized ERP solutions for clients spanning over 80+ industries across the MENA Region, supporting SMB's, Multi-Nationals and Government entities. Our cloud based software suite includes HRMS, CRM, Accounting, Supply Chain Management, Logistics, Business Intelligence and more.   Client Retention Specialist Job Type Full Time Qualification Diploma Experience 2 years Location Nairobi Job Field Customer Care  We are looking for a Client Retention Specialist to join our team and play a key role in maintaining and enhancing client relationships to ensure long-term satisfaction and loyalty. This role requires a high level of professionalism, agility, and accountability. The ideal candidate will be proactive, communicative, and results-driven, with strong retention strategies and the ability to thrive in a fast-paced work environment, such as the UAE. Key Responsibilities: Client Engagement: Proactively connect with clients via email, phone, and messaging to ensure s...

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.   Customer Service Officer – Bancassurance Job Type Full Time Qualification BA/BSc/HND Experience 1 year Location Nairobi Job Field Customer Care  JOB PURPOSE To assess, price and determine terms for risks presented within set standards of service in a manner to ensure quality selection of risks and timely service. Raise premium debits, credits in a timely manner within the TATs  PRINCIPAL ACCOUNTABILITIES. Determine acceptability of risks, monitor and review terms of accounts assigned  Raise premium debits and credits for work allocated within TAT   Capture insured, risk, and premium data correctly in the system  Prepare and follow up renewal notices to ensure ...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.   Associate Customer Service Job Type Full Time Qualification BA/BSc/HND Experience 1 year Location Nairobi Job Field Customer Care  Purpose The role holder ensures customer service delivery levels are as per the Bank’s prescribed standard, customer satisfaction and retention. Primary Responsibilities Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications. Preparing audit confirmations, certificate of balance, interest certificate and opinion letters for customers. Ensuring the completion of all Account opening Documentation and following up on deficiencies Facilitating customers’ access to lockers Attending to walk-in customers enquir...

Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare.   Client Experience Manager Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 years Location Nairobi Job Field Customer Care  Job Objective/Purpose Ensure delivery of superior customer experience at all points of the patient journey and lead innovation and creativity towards continuous service improvement, client engagement, and client satisfaction. Key Responsibilities Team leader for the client experience coordinators across the Group. Spearheads in the formulation of client experience systems and process across the Group. Lead the implementation of all systems and processes aimed at improving client experience including but not limited to NPS monitoring, floor management, appointments’ system, complaints’ management mechanisms, admission...

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.   Manager, Voice Of Customer Job Type Full Time Qualification BA/BSc/HND Experience 6 years Location Nairobi Job Field Customer Care  Job Purpose Statement Responsible for the strategy, design and solutioning of a holistic Voice-of-Customer (“VOC”) and Customer Insights Programme to embed a data-led, customer-centric culture. This role will also be responsible for driving and implementing a VOC programme and CX measurement framework, working cross-functionally to ensure that we are capturing the voice of customers across all interactions, understanding the pain points, and creating a closed feedback loop...

The Nani Employee Leasing Company (Nani EL) is an employer professional organization focusing mainly on leasing out low and medium cadre staff in all sectors of the economy. Specifically, Nani EL deploys well trained domestic assistants, nursery school assistants, office assistants and factory cleaners to its individual and corporate clients.   Customer Support & Experience Lead Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 years Location Nairobi Job Field Customer Care  Nani Employee Leasing Company Limited is seeking a highly organized and proactive Customer Support & Experience Lead stationed at Nairobi office to ensures a seamless customer journey by managing onboarding, support, and aftersales service. The Customer Support & Experience Lead serves as the primary liaison between customers and internal teams, ensuring efficient service delivery, issue resolution, and overall customer satisfaction. Additionally, the role focuses on ...

Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare.   Client Experience Manager Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 years Location Nairobi Job Field Customer Care  Job Objective/Purpose Ensure delivery of superior customer experience at all points of the patient journey and lead innovation and creativity towards continuous service improvement, client engagement, and client satisfaction. Key Responsibilities Team leader for the client experience coordinators across the Group. Spearheads in the formulation of client experience systems and process across the Group. Lead the implementation of all systems and processes aimed at improving client experience including but not limited to NPS monitoring, floor management, appointments’ system, complaints’ management mechanisms, admission...

Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare.   Client Experience Manager Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 years Location Nairobi Job Field Customer Care  Job Objective/Purpose Ensure delivery of superior customer experience at all points of the patient journey and lead innovation and creativity towards continuous service improvement, client engagement, and client satisfaction. Key Responsibilities Team leader for the client experience coordinators across the Group. Spearheads in the formulation of client experience systems and process across the Group. Lead the implementation of all systems and processes aimed at improving client experience including but not limited to NPS monitoring, floor management, appointments’ system, complaints’ management mechanisms, admission...

Flare was born from the recognized need of private and public providers to better serve their consituencies. In areas underserved by public emergency infastructure, Flare tools help you provide the best care most efficiently.   Emergency Dispatcher - Luganda Speaking Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  We are looking for awesome folks to join our dynamic Dispatch team to be a hERO (Human, Emergency, Response, Operator)! Reporting to the Dispatch Lead, you will be ensuring that we keep to our mission and vision, and ensure that we can save lives within the shortest amount of time possible. This is what you will do: Join our dedicated team of Emergency Response Operators (hERO) committed to providing efficient emergency assistance. Assess emergencies promptly and take appropriate actions to ensure effective response. Facilitate clear communication between callers and first responders, ensuring accurate information exch...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International...   Eligibility Representative Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Main Responsibilities:  Maintain the membership database, by accurately recording and updating information received  Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements   Communicate directly with clients via email and telephone within the agreed service levels  Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals  Experience Required:  Database...

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.   Customer Sales Agent Job Type Remote Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Responsibilities Responsibilities include, but are not limited to: Providing a high level of customer service to customers via inbound calls and emails Thoroughly research and reply to requests with a high sense of urgency and professionalism Ability to troubleshoot and communicate across multiple platforms Proactive Sales, both to new and existing customers Constantly evaluate customer experience and make suggestions to improve customer engagement/satisfaction Meet or exceed KPIs such as response time and customer satisfaction scores Benefits Performance-based incentive 100% remote work An international and diverse work atmosphere working with different cultures Experience a culture wher...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.   Call Centre Quality and Performance Manager Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  The Role RTO Quality and Performance Manager (Experience in call center most preferred) What You’ll Do Performance Monitoring and Evaluation Quality assurance Continuous improvement Training and Development Compliance and Standards What We’re Looking For Have worked in a similar role before. Strong analytical skills with a keen eye for detail and accuracy. Data-driven mindset Excellent communication and problem-solving skills. Ability to work proactively and independently in a fast-paced environment. Proficiency in quality assurance software and tools Ability to lead and motivate a team Problem solving and decision making abilities Experience in call Centre most preferred. Alignment with Glovo values: Humble: Ope...

Afrique Shipping Services Ltd. was founded in 2009. We provide efficient and effective clearing and forwarding services to our clients. Our professional services have earned us a reputation of excellence from both our local and global clients.   Customer Care Job Type Full Time Qualification MBA/MSc/MA Experience Location Nairobi Job Field Customer Care  Afrique Shipping Services Ltd provides efficient and effective clearing and forwarding services to clients and we are looking to fill a position of customer service, the candidate will be responsible for ensuring excellent customer service standards, must be detail-oriented, able to work under pressure and have a strong understanding of customer service principles. Key Responsibilities: Monitor customer service metrics such as response time, resolution time, and customer satisfaction scores. Develop and maintain standard operating procedures for customer service operations. Handle escalated customer complaints and provide time...

Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in 1988 as Madison Insurance Company Limited (MICK) after a successful merger between Crusader Plc (1974) and Kenya Commercial Insurance Corporation.   Supervisor – Client Retention Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field Customer Care  , Insurance  Overall Responsibility: This position is responsible for maintaining Customer Service levels within the stipulated quality standards. Key Responsibilities: Meeting the renewal budgets for all clients within assigned business portfolio To implement retention benchmarks for assigned portfolio within the SLA provisions and gui...

Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in 1988 as Madison Insurance Company Limited (MICK) after a successful merger between Crusader Plc (1974) and Kenya Commercial Insurance Corporation.   Supervisor – Client Retention Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field Customer Care  , Insurance  Overall Responsibility: This position is responsible for maintaining Customer Service levels within the stipulated quality standards. Key Responsibilities: Meeting the renewal budgets for all clients within assigned business portfolio To implement retention benchmarks for assigned portfolio within the SLA provisions and gui...

Afrique Shipping Services Ltd. was founded in 2009. We provide efficient and effective clearing and forwarding services to our clients. Our professional services have earned us a reputation of excellence from both our local and global clients.   Customer Care Job Type Full Time Qualification MBA/MSc/MA Experience Location Nairobi Job Field Customer Care  Afrique Shipping Services Ltd provides efficient and effective clearing and forwarding services to clients and we are looking to fill a position of customer service, the candidate will be responsible for ensuring excellent customer service standards, must be detail-oriented, able to work under pressure and have a strong understanding of customer service principles. Key Responsibilities: Monitor customer service metrics such as response time, resolution time, and customer satisfaction scores. Develop and maintain standard operating procedures for customer service operations. Handle escalated customer complaints and provide time...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi   Team Leader Social Media Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  PURPOSE: Reporting to the Contact Centre Manager, the role holder will ensure all social media queries are handled conclusively, end to end, and within set SLAs at the Contact Centre. PRIMARY RESPONSIBILITIES: Oversee daily activities and performance of the team members. Create and manage work schedules, ensuring adequate staffing levels. Conduct training sessions for new hires and ongoing development for existing team members Act as point of Escalation for the team when required. Manage all social media queries and complaints, and step in to support the team whenever required. Continuously monitor individual and team performance metrics and take corrective action when necessary to maint...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.   RTO - Call Center Agents Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 1 - 2 years Location Nairobi Job Field Customer Care  , Sales / Marketing / Retail / Business Development  Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents ,who will be a key point of contact between the company and their customers. The main task is to coordinate live rider operations and ensure daily performance against a range of KPIs. PRIMARYRESPONSIBILITIES: Monitor, anticipate and manage the live operation to ensure a great user experience. Manage real-time fleet capacity. Lead the communication with the fleet for ongoing orders. Give structured and action able daily feedback to the ops managers. Ensure a smooth operation by coordinating communication...

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.   Business Desk Analyst Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field Customer Care  Key Accountabilities Using MAL’s internal CRM system, manage technical and Service Support escalations from all service touch points (Branch, Call Centre, Social Media, Agencies, Field service, Anti-piracy team, Service Desk etc.) Activate or deactivate customers’ satellite services upon request. Prioritizing and handling escalations as received from different customer touch points Carrying out daily system health checks and sharing a report on the same. Carry out hardware, channel and system testing for new implementations and technologies. A report on findings to be generated and shared with all stakeholders at the end of the test pe...