career portal

Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which looks at the demand for potential success of Government, Local ...   Customer Service Officer Job Type Full Time Qualification Diploma Experience 2 years Location Nairobi Job Field Customer Care  Role Objective This is a fulltime position located in Nairobi. Our client is seeking to hire a Customer Service Officer who will be the first point of contact, providing welcoming and professional service to internal and external clients whilst handling administrative activities of the office. This role is crucial in creating a in ensuring client’s expectations are exceeded to support the smooth functioning of the office and projects. Core Duties and Responsibilities Providing excellent customer ...

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.   Call Center Nurse Aide Job Type Full Time Qualification BA/BSc/HND Experience 1 year Location Nairobi Job Field Customer Care   KEY TASKS AND RESPONSIBILITIES Answer incoming telephone calls into the Call Center in a professional manner at all times. Working with providers and the Old Mutual Case management team to manage the admission and discharge process of Old Mutual Members Managing requests for services from providers, intermediaries, and clients, providing information on the Old Mutual provider network, available benefits per scheme policy and services and other routine information Processing pre-authorization requests for outpatient services Provides health informati...

This company was formerly known as SmartCook Energy. Last-mile energy networks for Africa's cities. Smarter commerce for urban Africa. Unique rich media delivery platforms. Our mission is to improve life for everyone in Africa’s cities.   Representative, Customer Care Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 years Location Nairobi Job Field Customer Care  What You Will Do Inbound & Outbound Customer Support Answer incoming calls from customers and agents, addressing their questions and concerns.  Place outbound calls to collect feedback, provide support, and drive fuel consumption. Customer Relationship Management  Communicate openly and honestly with customers to build and maintain strong relationships. Field Customer Support Conduct in-person visits to customers when necessary, providing hands-on assistance and resolving issues. Issue Resolution & Escalation Identify recurring customer issues, resolve them efficiently, an...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support....   Customer Service Attendant Job Type Full Time Qualification KCSE Experience Location Nairobi Job Field Customer Care  JOB PURPOSE To provide exceptional customer service at the petrol station by efficiently attending to customers, handling fuel dispensing, processing payments, and ensuring cleanliness and safety standards are maintained at all times.         DUTIES AND RESPONSIBILITIES Fuel Dispensing: Accurately and safely pump fuel into vehicles as requested by customers. Customer Interaction: Greet customers warmly, assist with inquiries, and ensure a positive experience thro...

Tatu is a project of Rendeavour, Africa’s largest urban land developer with over 30,000 acres of visionary projects in the growth trajectories of large cities in Kenya, Ghana, Nigeria, Zambia and Democratic Republic of Congo. Rendeavour’s vision goes beyond alleviating what is a self-evident problem - that of stifling urban congestion and a dearth of quality housing and commercial property in Africa. Rather, we aim to help create the infrastructure - the living and working spaces, communities, schools and hospitals - that will help sustain and accelerate Africa’s economic growth, meet the aspirations of Africa’s burgeoning middle classes, and serve as a catalyst for further urban development.   Account Executive - Utilities Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Description The Account Executive (AE)-Utilities, reporting to the Customer Service Manager-Utilities, will be a link between clients and the technical team, an...

Nyandarua Water and Sanitation Company Limited was started in the 2007 and established under the Water Act 2002 and incorporated on 23rd November 2016 as a water service agent in the current Nyandarua County. The company is incorporated in Kenya under the Companies Act. Cap 486 of the Laws of Kenya and 100% owned by Nyandarua County Government.   Customer Care Assistant Officer Job Type Contract Qualification Diploma Experience 2 years Location Nyandarua Job Field Customer Care  JOB REFERENCE: NYANDAWAS/CMT/005/2025 Job Purpose To enhance customer satisfaction by addressing inquiries, resolving complaints, and  facilitating efficient service delivery. The officer will serve as the first point of contact for customers and helps build trust and confidence in the utility’s services. Key Responsibilities/ Duties /Tasks: - Receive and respond to customer inquiries via phone calls, emails, walk-ins, or other channels. Provide accurate information about water services, tariffs, ...

Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which looks at the demand for potential success of Government, Local ...   Customer Service Officer Job Type Full Time Qualification Diploma Experience 2 years Location Nairobi Job Field Customer Care  Role Objective This is a fulltime position located in Nairobi. Our client is seeking to hire a Customer Service Officer who will be the first point of contact, providing welcoming and professional service to internal and external clients whilst handling administrative activities of the office. This role is crucial in creating a in ensuring client’s expectations are exceeded to support the smooth functioning of the office and projects. Core Duties and Responsibilities Providing excellent customer ...

The Public Benefit Organizations Regulatory Authority (formerly NGOs Co-ordination Board) is a State corporation established under Section 34 of the Public Benefit Organizations (PBO) Act, 2013 and is broadly responsible for the registration and regulation of all charitable organizations in Kenya. Specifically, the Public Benefit Organizations Regulato...   Senior Customer Care Assistant Job Type Full Time Qualification Diploma , KCSE Experience 4 years Location Nairobi Job Field Customer Care  Duties and Responsibilities Maintaining calls register; Answering and directing telephone calls; Updating institutional telephone directory; attending to physically challenged visitors and staff; Verifying telephone bills before payments; reporting promptly any switchboard defects to the supervisor; Directing and guiding visitors; liaising with telephone service providers; providing good customer care service; Supervising and guiding junior staff; Collecting customer informati...

At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.   Customer Service Agent Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care   KEY RESPONSIBLITIES   Order Management:   Capture orders accurately according to the SOP with minimal errors - 100% of all orders to be captured within 1 hour.  Provide accurate order feedback/status response - Confirm order receipt (for orders received via email). Immediately update customer on order status and out-of-stock products included in orders.   Pro-actively follow up and coordinate with all relevant departments to ensure timely order fulfillment, address any delays or discrepancies, and provide timely status updates as required.   Communicate timely and clearly with customers/clients to enhance satisfaction throughout the order lifecycl...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International...   Customer Service Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  Role Summary Our customer service team manages customer-queries through different communication channels (mainly email and phone) providing timely resolutions and pleasant customer experiences. The Role & Responsibilities: We are currently looking for a customer service representative (CSR) to join our young and dynamic team. The responsibilities of the role include (but are not limited to): Managing day to day queries from Cigna’s customers whilst putting the service...

For over 40 years, Teleperformance has been connecting customers with the world’s most successful companies. It is the global leader in customer experience outsourcing management and the trusted provider of digitally integrated business services. At Teleperformance, we combine human touch and high technology to deliver extraordinary customer experie...   Telesales (Night Shift) Job Type Full Time Qualification Diploma Experience 1 year Location Nairobi Job Field Customer Care  Description As a Telesales Agent you will be responsible for contacting potential and existing customers over the phone to promote and sell the client's services, aiming to generate leads and close sales by actively listening to customer needs, presenting services, addressing concerns and negotiating deals to meet sales target Responsibilities Use persuasion skills to sell products and services to potential and existing customers Develop relationships with customers and encourage repeat sales Set and wor...

Borderless enables businesses to seamlessly build out and own their remote engineering teams. Our model is predicated on empowering businesses like yours to build their engineering team without the risk, hassle or cost.   Customer Support Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  We are looking for a highly motivated and customer-oriented Customer Support Associate to join our team. In this role, you will be responsible for responding to and resolving customer inquiries through various channels, managing customer accounts, reporting and analyzing customer inquiries, assisting with high complexity customer inquiries, and suggesting products to enhance the customer experience. Check if your CV matches this job with MyJobMag AI Method of Application Interested and qualified? Go to BorderlessHR Inc. on borderlesshr.com to apply

Our Vision, Our Mission, Our Strategy Our vision is to be The Logistics Company for the World. Our mission - Excellence. Simply Delivered. - is our guiding light. Our Strategy 2020: Focus.Connect.Grow. is our roadmap to the future. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellen...   Gateway Customer Service Supervisor Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field Customer Care  Role Context Offer DHL Express product and services to all walk in customers at the designated service point. Continuous provision of great service quality to enhance customer experience that will encourage repeat businesses for profitability and present a successful brand ambassador for the organization at all times. Key responsibilities Commercial Department Deliver results through understanding and implementation of the Commercial priorities Identify and exploit opportunities within...

United Bank for Africa (UBA) PLC is a leading pan-African financial services institution with a global footprint. We have a clear purpose to be a role model for African businesses by creating superior value for all our stakeholders.   Graduate Management Accelerated Programme (GMAP) 2025 Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  , Graduate Jobs  Talent meets Purpose! Are you a vibrant, young graduate, with a passion for sales and delivering exceptional customer service at any scale? UBA offers exciting career opportunities with vast growth potential across Africa. Join a supportive, innovative, and dynamic work environment where you can thrive in sales, manage our branches and drive business growth. Our Value Proposition Comprehensive Training: Get hands-on experience and professional development. Career Growth: Clear pathways for advancement and opportunities to learn new skills. Competitive Salary:...

Tugende is a for-profit social enterprise formally established in 2012 in Uganda. We use asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Operating in Uganda and Kenya, our 460+ staff have served over 30,000 clients and are rapidly growing and innovating.   Customer Relations Officer Job Type Full Time Qualification Diploma Experience 1 year Location Mombasa Job Field Customer Care  About this role We are looking for a Customer Relations Officer who will be responsible for receiving clients on site while having their needs addressed in an empathetic and professional manner. As the initial point of contact, the Customer Relations Officer is responsible for creating a great first impression of Tugende! You will also ensure that customers continue to have the best experience possible throughout their journey with Tugende. This role reports to the assigned Branch Leader and the Customer R...

Morsan is a global powerhouse in hr consultancy, with a strong reputation built on excellent client relationships. Our specialization lies in tailoring comprehensive hr services to meet your organization's unique needs. from talent acquisition and development to performance management and hr strategy, we offer a wide range of solutions designed to elevate y...   Customer Service Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 - 3 years Location Nairobi Job Field Customer Care  Our client, a well-established company in the FMCG industry, is seeking to hire a Customer Service Representative (CSR) who will serve as the frontline link between the company and its customers. The CSR will be responsible for managing the full customer order lifecycle — from order intake and product inquiries to delivery coordination, complaint handling, and after-sales service. The ideal candidate will be customer-obsessed, highly organized, tech-savvy, and ...

Tugende is a for-profit social enterprise formally established in 2012 in Uganda. We use asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Operating in Uganda and Kenya, our 460+ staff have served over 30,000 clients and are rapidly growing and innovating.   Customer Relations Officer Job Type Full Time Qualification Diploma Experience 1 year Location Mombasa Job Field Customer Care  About this role We are looking for a Customer Relations Officer who will be responsible for receiving clients on site while having their needs addressed in an empathetic and professional manner. As the initial point of contact, the Customer Relations Officer is responsible for creating a great first impression of Tugende! You will also ensure that customers continue to have the best experience possible throughout their journey with Tugende. This role reports to the assigned Branch Leader and the Customer R...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.   Call Center Agents - French Speaking Job Type Full Time Qualification Others Experience Location Nairobi Job Field Customer Care  Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents ,who will be a key point of contact between the company and their customers. The main task is to coordinate live rider operations and ensure daily performance against a range of KPIs. Location: Preferred candidates should be residing along Waiyaki Way. PRIMARYRESPONSIBILITIES: Monitor, anticipate and manage the live operation to ensure a great user experience. Manage real-time fleet capacity. Lead the communication with the fleet for ongoing orders. Give structured and action able daily feedback to the ops managers. Ensure a smooth operation by coordinating communication with Live Ops sup...

PZ Cussons is a dynamic consumer products group. We’ve created some of the world's best-loved and most trusted brands.   Customer Service & Logistics Manager Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  , Logistics  Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do. Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez. Investigate and solve problems of customers, handle problem of customers by coordinating with the relevant stakeholders Drive continuous improvement, develop & measure KPIs, drive operational excellence with best practices for customer service activities Preparation of weekly reports and statistics related to customer service e....

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.   Customer Service Officer - Kimathi Branch Job Type Full Time Qualification BA/BSc/HND Experience 1 year Location Nairobi Job Field Customer Care  , Insurance  KEY RESPONSIBILITIES Enforce underwriting controls. Ensure clean and accurate data capture. Timely preparation of quotations and follow up. Debiting of premiums and processing of policy documents within set timelines. Processing and checking of underwriting Documents. Issuing & signing of Motor Certificates and Yellow cards. Ensure that work is done within the set standards of service and TAT. Give quality customer service to all clients. Safe keeping of security documents. Daily scanning and indexing of mails...