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We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate. We have more than 6 years’ experience providing fin...   Customer Care and Debt Collection Agent (Smartphone Financing) Job Type Contract Qualification BA/BSc/HND Experience 1 year Location Nairobi Job Field Customer Care  WHAT YOU WILL DO Welcome calls to new customers Early-stage debt collection (reminders and follow-ups) Ongoing customer support through call, WhatsApp, and other channels Assist in onboarding and training new team members as the product scales Ensure that all interactions are aligned with Mogo’s tone of voice and customer experience standards Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution. Collaborate with the CRM teams to improve...

Geminia Life Insurance Company Limited is a Kenyan-owned insurance company which specializes in Life Insurance. The company was established after Geminia Insurance Company Limited separated its General and Life insurance business. Geminia Life Insurance Company has a proven track record of rendering efficient and personalized life insurance solutions to al...   Customer Experience Intern Job Type Contract Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  , Internships / Volunteering  Overview:  Enhance customer satisfaction and build client relationships in a service-driven role. Qualifications: Bachelor’s in Communication, Public Relations, Marketing, or related field with relevant experience. Graduated within the past two years (2023–2025). Internship Period:  3 months Check if your CV matches this job with MyJobMag AI Method of Application Interested and qualified? Go to Geminia Life Insurance on docs.google.com to a...

TSAVO is a real estate investment company in Kenya, founded in July 2015. We are looking for top brains in society to join our team of young and brilliant individuals.   Customer Service Representative Job Type Full Time Qualification BA/BSc/HND Experience 1 year Location Nairobi Job Field Customer Care  At TSAVO, we believe in creating meaningful experiences for our community. We are looking for a passionate and proactive Customer Relations Officer to join our TSAVO Cares team. This role is at the heart of our customer experience journey ensuring every client feels heard, valued, and supported. Qualifications Degree in a Business-related field or Communications Minimum 1 year experience in a customer service or call center role Strong communication, listening, and problem-solving skills A genuine passion for delivering great customer experiences Key Responsibilities Engage with clients through calls, messages, and emails with empathy and excellence Proactively follow up to en...

Empower U HR Services is dedicated to partnering with small-midsize businesses to maximize the potential of their greatest asset—their employees. We strategically partner with you by increasing the value of human capital and aligning it with the company initiatives, values, strategies and the needs of all stakeholders.   Reservation and Listing Specialist Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 - 5 years Location Nairobi Job Field Customer Care  The reservation and Listing Specialist will oversee all guest interactions for all short term property units ensuring an exceptional customer experience from booking to check- out. The role involves addressing inquiries, resolving issues, and maintaining position guest relations to enhance our reputation and ensure repeat business  Respond promptly to booking inquiries and reservation requests via phone,email, or booking platforms  Handle pre-arrival communications to confirm details and e...

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.   Customer Service Representative Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Job Descriptions: We’re looking for detail-oriented and thoughtful people to join our team. You’ll be tasked with answering customer questions through calls and need to be able to think on your own, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem. Requirements: Excellent written and verbal in English (for English speaking agents) and/or Spanish (if you're applying for Spanish Bilingual). Strong problem-solving skills. Sense of humour. Duties : Diagnose and solve problems. Communicate effectively via chats, calls and video calls with our customers. Coordinate effectively with peers and your manager. Contribute to a high-...

MOMBO is Kenya’s premier mobile-only savings and credit co-operative society.   Sales and Marketing Team Lead Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month Position Overview: We are seeking a proactive and results-driven Sales and Marketing Team Lead to oversee our sales and marketing efforts. This role focuses on recruiting customers, mobilizing savings, ensuring customer retention, and facilitating upselling and cross-selling of Mombo Sacco's wide range of products and services. You will be instrumental in enhancing brand awareness, as well as growing deposits and lending through a variety of digital and traditional channels, including advertisements on Meta and Google platforms. Key Responsibilities: - Customer Recruitment and Retention: - Lead the sales team in recruiting new members and mobilizing savings. - Develop and implement retention strategies to enhance customer ...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support....   Customer Service Assistant Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 1 - 2 years Location Nairobi Job Field Customer Care  Key Role We are seeking a motivated and detail-oriented intern who will Accurately & effectively Support Export Logistics Process. Duties and Responsibilities Prepare the proforma Invoices and send to customers. Raising commercial invoices & packing lists and share with the customs agent for processing the export documents. Follow up on customs duties and taxes for export/import to E.A branches. Order entry & Invoicing in the ERP Raising Insurance Cover...

We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. ...   Call Centre Quality Analyst Job Type Full Time Qualification BA/BSc/HND Experience 2 - 3 years Location Nairobi Job Field Customer Care  About the Role:  The Call Centre Quality Analyst will be responsible for assessing and enhancing the quality of customer interactions within the call centre. The role involves monitoring calls, identifying performance trends, and providing actionable feedback to ensure a consistently high standard of service delivery.  Mission Statement for the Role:  Drive a kaizen culture through providing ongoing support from a quality improvement perspective. Role Responsibilit...

MOMBO is Kenya’s premier mobile-only savings and credit co-operative society.   Sales and Marketing Team Lead Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month Position Overview: We are seeking a proactive and results-driven Sales and Marketing Team Lead to oversee our sales and marketing efforts. This role focuses on recruiting customers, mobilizing savings, ensuring customer retention, and facilitating upselling and cross-selling of Mombo Sacco's wide range of products and services. You will be instrumental in enhancing brand awareness, as well as growing deposits and lending through a variety of digital and traditional channels, including advertisements on Meta and Google platforms. Key Responsibilities: - Customer Recruitment and Retention: - Lead the sales team in recruiting new members and mobilizing savings. - Develop and implement retention strategies to enhance customer ...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support....   Customer Service Assistant Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 1 - 2 years Location Nairobi Job Field Customer Care  Key Role We are seeking a motivated and detail-oriented intern who will Accurately & effectively Support Export Logistics Process. Duties and Responsibilities Prepare the proforma Invoices and send to customers. Raising commercial invoices & packing lists and share with the customs agent for processing the export documents. Follow up on customs duties and taxes for export/import to E.A branches. Order entry & Invoicing in the ERP Raising Insurance Cover...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International...   Customer Service Representative Job Type Full Time Qualification BA/BSc/HND Experience 1 year Location Nairobi Job Field Customer Care  What are your main responsibilities? You are responsible for the client communication for designated account relationships and Contracts. You are required to response to the client on timely manner providing full and accurate information in one go. KEY AREAS: Communication management in day to day queries of our clients and insurers through different channels (Email, Phone ,Letter and Chat) .The main communication channel will be Emails and Calls. As a Hybrid team, you require to mana...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.   Contact Centre Officer Job Type Full Time Qualification BA/BSc/HND Experience 1 year Location Nairobi Job Field Customer Care  JOB PURPOSE Contact Centre is the Bank’s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards resulting in market leading service experiences for all customers interacting with the Bank. KEY RESPONSIBILITIES/ACCOUNTABILITIES Inbound Calls handling - 24-7 customer support for Queries, Requests and Complaints channelled through Voice within the defined timelines and in line with...

Founded in 1987, Computech Limited is a leading East African systems integrator, providing technology solutions to solve businesses’ most important problems. Celebrating 30 years since inception, Computech Limited has now expanded to have offices in 5 countries and a significant regional footprint. Headquartered in Kenya with operations across Tanzania, Ug...   Head of Public Sector Job Type Full Time Qualification BA/BSc/HND , MBA/MSc/MA Experience 10 - 15 years Location Nairobi Job Field Customer Care  , ICT / Computer  Oversee the success of existing key customer relationships and build new ones to ensure a strong sales pipeline, deal closure, revenue growth and customer satisfaction for Computech in the Public Sector in Kenya. End-to-end ownership of Public Sector pipeline, deals and annual target achievement. Duties and Responsibilities: Builds a strong professional working relationship across all levels within the client organization: establishes a hi...

We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate. We have more than 6 years’ experience providing fin...   Call Centre Quality Assurance & Training Officer Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 years Location Nairobi Job Field Customer Care  Main Responsibilities: Conduct regular call audits and evaluations to assess the quality of customer interactions, adherence to company standards, and regulatory compliance. Document call findings comprehensively, highlighting both strengths and areas requiring improvement. Prepare detailed performance reports based on call evaluations—outlining key metrics, agent trends, root cause analysis, and actionable feedback. Collaborate closely with the Head of Department (HOD) and Cu...

For over 40 years, Teleperformance has been connecting customers with the world’s most successful companies. It is the global leader in customer experience outsourcing management and the trusted provider of digitally integrated business services. At Teleperformance, we combine human touch and high technology to deliver extraordinary customer experie...   Trainer (Mombasa based) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 years Location Mombasa Job Field Customer Care  Description The trainer is responsible for assessing and evaluating the competency level of employees and conducting training needed to upskill and close any observed knowledge gaps. Responsibilities New Hire Onboarding and tenured employee upskilling Introducing new hires to the company values, mission, and vision New hire activation through client provided credentials. Set up and maintain training facilities and related training materials. Deliver training to engage and stimulat...

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.   Quality Assurance Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 years Location Nairobi Job Field Customer Care  We are a blue chip company, a leader in the broadcasting media sector. Due to expansion and growth, the following position has risen in our organization. Reporting to the Quality Assurance and Training Manager, the incumbent will be responsible for doing evaluations on each representative in various functions and be able to give constructive feedback and coaching with a view to enhancing customer experience. Key Outputs (Products, services, programs and information which the individual must provide to external individuals or groups, or one another to accomplish the organization’s mission and strategy) Mon...

Jamii Sacco is a savings and credit society: it was registered in 1972. Our offices are at Mariakani South B along Mukenia Road. The Membership is open to all traverses in the whole of Kenya.   Principal Officer, Customer Relations Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 5 years Location Nairobi Job Field Customer Care  JOB PURPOSE The job holder oversees the Customer Relations department in ensuring delightful customer experience for the Sacco members and stakeholders and management of the call center. FUNCTIONS / KEY RESULTS EXPECTED Provide timely response and management of issues/ queries by customers and escalate as required. To implement a customer service policy to meet and exceed customer/member expectations. To compile periodic customer relationship management reports for use by the management in decision making. Timely response and management of the contact center ensuring excellent customer experience Provide excellent customer ser...

We understand how challenging it is to find reliable, trustworthy support to manage your home and care for your loved ones. We offer a personalized solution that addresses your pain points by connecting you with carefully vetted professionals who share your commitment to care, safety and professionalism. Our staffing placement service covers eight essential ...   Client Services Specialist Job Type Full Time Qualification BA/BSc/HND Experience 1 - 2 years Location Nairobi Job Field Customer Care  As our Client Services Specialist, you’ll wear two important hats – client champion and front-office coordinator. You’ll be the friendly voice on the phone and the welcoming face in our office, ensuring every client and candidate feels valued from the first “Hello”. From handling incoming inquiries and scheduling meetings, to guiding clients through onboarding and keeping our processes humming in our systems, you’ll be at the heart of our daily operations. This is a junior r...

Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and relat...   Customer Experience & Business Development Coordinator Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Reporting to the Head of Partnerships, Customer Experience and Business Development, the Customer Experience & Business Development Coordinator is responsible for enhancing the overall patient/customer experience while supporting marketing initiatives within the clinical setting. This role combines strategic marketing with customer service to ensure that patients, healthcare professionals, and other stakeholders receive clear, consistent, and engaging communications ...

African Clean Energy (ACE) is the highest rated B-Corp certified enterprise in Europe and second highest globally. The ACE One solar-biomass hybrid energy system is a compact-yet-powerful smokeless stove and electricity output in one. Our mission is clear and simple: to eradicate the catastrophic impact that traditional cooking and heating methods inflict on...   Call Centre Agent- Mombasa Job Type Full Time Qualification BA/BSc/HND Experience Location Mombasa Job Field Customer Care  , Finance / Accounting / Audit  As ACE Kenya expands its operations, the Call Centre Agent will play a critical role in supporting credit risk management, loan recovery, customer engagement, and field operations across our locations in Mombasa.  At African Clean Energy, you will: Conduct day to day customer calls through contacting/texting assigned customers that have upcoming payments in two days using CRM system Contact assigned new customers to welcome them to African Clean Ener...