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Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rw...   Customer Service Representative – Nairobi, Kenya Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  The successful candidate will be responsible for receiving and capturing orders and Pro Forma Invoices, checking that the pricing, quantity and slitting pattern is correct. The role is pivotal in managing and coordinating international trade logistics, providing top-tier customer service and ensuring compliance with trade regulations. Key Responsibilities Serve as the primary liaison between customers and internal teams (operations, dispatch, production, sales, and finance) to ...

Liberty Life Assurance Kenya is a life insurance provider that has been providing relevant products to Kenyans for over 50 years. Our purpose at Liberty is to make a difference in people’s lives by making financial freedom possible. We change realities and make freedom possible by providing innovative and relevant solutions that help our customers prote...   Customer Experience Executive Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  Job Summary This position is responsible for building sustainable relationships of trust through open, proactive and interactive communication with customers in order to drive loyalty and retention. The role is key in delivering the customer value proposition and adhering to the customer service charter. Key Responsibilities Continually update the customer profile so that Liberty Life retains the most current information about the customer and is therefore able to provide them with personal...

Remote opens the vast potential of the world for every person, business, and country, building a world where every person and business truly belongs. We empower companies of all sizes to pay and manage full-time and contract workers around the world. Remote makes it easy to manage international payroll, benefits, taxes, stock options, and compliance in 50...   Customer Care Associate - EMEA Job Type Remote Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels. This is an exciting time to join Remote! Requirements Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs. Solid experience in Customer Support or Customer En...

Riziki Source is changing perceptions and expanding the representation of persons with disabilities in Kenya, which promotes their participation in policy-making processes and employment opportunities.We leverage technology to connect job seekers with various economic opportunities, helping them earn a decent livelihood while supporting employers to become d...   Call Center Agent Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Key Responsibilities Handle inbound and/or outbound customer calls professionally Provide accurate information on products and services Address customer inquiries, concerns, and complaints effectively Maintain clear and professional communication at all times Accurately capture and update customer information in systems Role Requirements Must be based in Nairobi Strong verbal communication skills Good command of English (spoken and written) Not currently enrolled in school (fully available) Available to w...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.   RTO Staff Coordinator Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma , Others Experience Location Job Field Customer Care  Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit  A Staff Coordinator, who will be a key point of contact between the company and their customers. DUTIES/ROLES Coordinate operations control center Maximize the productivity of resources (people, technology etc.) Coach and handhold agents to maintain high operations standards Monitor and improve order delivery time whilst minimizing order cancellations. Evaluate performance with key metrics (etc.) Ensure quality assurance checks are completed and maintained Optimize delivery times and maximize Gsat Assist all the three users to ensure satisfaction Analyze daily and wee...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.   Call Center Agents (Real Time Operations Agent) Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  Our client, an on-demand Courier Service that delivers products ordered through their mobile app, seeks to recruit Call Center Agents, who will be a key point of contact between the company and their customers. The main task is to coordinate live rider operations and ensure daily performance against a range of KPIs. Location: Preferred candidates should be residing along Waiyaki Way. PRIMARY RESPONSIBILITIES: Monitor, anticipate and manage the live operation to ensure a great user experience. Manage real-time fleet capacity. Lead the communication with the fleet for ongoing orders. Give structured and action able daily feedback to the ops managers. Ensure a smooth o...

TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.   Customer Service Supervisor Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 4 years Location Nairobi Job Field Customer Care  Description The Customer Service Supervisor is responsible for driving performance and ensuring customer satisfaction. The incumbent is expected to consistently provide excellent management to the team, as well as represent customer needs and goals within the organization to ensure the highest level of accuracy and quality. In addition, the Customer Service Supervisor should build relationships with customers and CSE’s to encourage new business opportunities. Managerial Responsibilities Achieve operational excellence in all aspects of procedures and processes undertaken to ensure satisfactory ...

ATL Global Business is an internationally oriented and privately founded recruiting and consultancy firm based in Kenya, with operations and partners in South Africa and East Africa countries. Committed to our slogan “World Class Service delivery with Integrity” we work hard to provide quality and talented professionals who contribute to the s...   Customer Service Representative – (German and Italian Language Proficiency) Job Type Full Time , Onsite Qualification Diploma Experience 2 years Location Nairobi Job Field Customer Care  Our Client is the premier inbound destination management company in Africa, with established homes and ‘Boots on the Ground’ in Kenya, Tanzania, Uganda, Rwanda, Botswana, Namibia, and South Africa. With a dedicated team of travel consultants specializing in offering clients personalized services and exceptional products, including private guided tours, FIT arrangements, group travel experiences, and MICE products. Our client prides themsel...

TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.   Operations Customer Expert (Customer Service Representative) - Nairobi Based Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Customer Care  Responsibilities Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries via phone and through emails and chats. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out to enable you respond to customer inquiries efficiently. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing ...

TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.   Operations Customer Expert (Customer Service Representative) - Mombasa Based Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 1 year Location Mombasa Job Field Customer Care  Responsibilities Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries via phone and through emails and chats. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out to enable you respond to customer inquiries efficiently. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing ...

NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn't stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great things with technology to enable a more secure and connected future.   Client Experience Specialist Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  Key Responsibilities: Lead discovery sessions to deeply understand the current customer experience today, perform research with our Crew and Clients to understand more, and work cross-functionally to define the future state. Apply design thinking in collaborative environments to innovate and improve the Crew and Client Experience. Use Voice of the Customer Program and operational data to gain insight across the customer journey an...

Staffing Solutions Network is a leading recruitment and HR management firm based in Kenya, committed to connecting businesses with exceptional talent across diverse industries. Established with a mission to bridge the gap between employers and skilled professionals, we bring unparalleled industry expertise, a client-centered approach, and a deep understandin...   Customer Support Officer Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 - 4 years Location Nairobi Job Field Customer Care  Our client is seeking a professional and customer-focused Customer Support Officer to manage client inquiries, service requests, and after-sales support within the energy sector. Female candidates are encouraged to apply. Key Responsibilities Respond to customer inquiries professionally and promptly. Coordinate service requests with technical teams. Maintain accurate customer records. Follow up on installations, maintenance, and complaints. Support sales team in cust...

CarePay is a Kenyan company that administers conditional healthcare payments between funders, patients and healthcare providers. Through our M-TIBA platform, CarePay directs funds from public and private funders directly to patients into a "health wallet” on their mobile phone. The use of these funds is restricted to conditional spending at selected health...   Customer Experience Internship Job Type Contract Qualification Diploma Experience 1 year Location Nairobi Job Field Customer Care  , Internships / Volunteering  The intern will provide efficient and professional service to CarePay customers through prompt, courteous, and accurate responses to inquiries. He / She will help maintain our existing customer base by building customer loyalty through effective problem-solving and customer care, while adhering to all service standards laid down by CarePay. EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & KEY SKILLS, AND COMPETENCIES: Higher Diploma in a related field At le...

MOMBO is Kenya’s premier mobile-only savings and credit co-operative society.   Relationship Officer Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 2 years Location Nairobi Job Field Customer Care  Salary Range KSh 30,000 - KSh 50,000/month Role Overview: Join Mombo Sacco as a Relationship Officer, where your expertise in customer relations will enhance member satisfaction and engagement. You will play a pivotal role in building lasting relationships, providing personalized financial guidance, and supporting the growth of our vibrant community. Key Responsibilities: Foster strong, long-lasting relationships with members through regular engagement, ensuring a positive and supportive customer experience. Provide personalized financial advice and solutions tailored to each member's aspirations and economic well-being, promoting financial empowerment and success. Facilitate a seamless onboarding process for new members, ensuring they ...

TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.   Operations Customer Expert (Customer Service Representative) - Nairobi Based Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Customer Care  Job Summary  This role includes technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including providing customer service and support via email, chat, and/or phone calls. Job Details  Work to create and manage flight bookings, including manual PNR creation, manual and automated pricing and repricing, e-ticket issuance, manual voids and cancellations, EMD creation, EMD pricing, EMD issuance, and manual refund calculations. Apply knowledge of ADM (Agency Debit ...

Fresh Life works with municipalities and urban residents to develop and scale safe, citywide inclusive and financially sustainable sanitation solutions in fast growing cities starting with Nairobi, Kisumu and Eldoret in Kenya. Our innovative solutions are designed to suit the realities of todays cities, which are densely populated and heavily built up, pa...   Customer Support and Credit Associate (Kisumu) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 years Location Kisumu Job Field Customer Care  , Finance / Accounting / Audit  Salary Range KSh 30,000 - KSh 50,000/month About the role The Customer Support & Credit Associate will manage the assigned customer portfolio by ensuring that we provide the best service to Fresh Life Operators through coordination of FLT repairs, timely collections, and tackling any customer-related issues. The role holder will also ensure that FLO’s submit proper documentation and keep proper customer...

Fresh Life works with municipalities and urban residents to develop and scale safe, citywide inclusive and financially sustainable sanitation solutions in fast growing cities starting with Nairobi, Kisumu and Eldoret in Kenya. Our innovative solutions are designed to suit the realities of todays cities, which are densely populated and heavily built up, pa...   Customer Support and Credit Associate (Nairobi) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 years Location Nairobi Job Field Customer Care  , Finance / Accounting / Audit  About the role The Customer Support & Credit Associate will manage the assigned customer portfolio by ensuring that we provide the best service to Fresh Life Operators through coordination of FLT repairs, timely collections, and tackling any customer-related issues. The role holder will also ensure that FLO’s submit proper documentation and keep proper customer records. The role also ensures customers...

Morsan is a global powerhouse in hr consultancy, with a strong reputation built on excellent client relationships. Our specialization lies in tailoring comprehensive hr services to meet your organization's unique needs. from talent acquisition and development to performance management and hr strategy, we offer a wide range of solutions designed to elevate y...   Customer Service Representative Job Type Remote Qualification BA/BSc/HND , Diploma Experience 2 - 3 years Location Nairobi Job Field Customer Care  The ideal candidate is proactive, organized, disciplined, reliable under minimal supervision, and has strong communication skills and the ability to work independently in a dynamic environment. Key Responsibilities Receive and respond promptly to client inquiries via phone, WhatsApp, email, and other communication channels. Provide accurate and detailed information on fumigation services, treatment options, pricing, and preparation requirements. Assess client need...

The Sacco was started in 1999 and in 2010 it was rebranded to become an out reaching deposit taking institution. Thanks to SASRA who have licensed us to take deposits. What started as an exclusively mothers union(ladies) Sacco with member deposits as low as Ksh 500.00 has grown to an institution with a portfolio of Ksh 3.34 Billion and membership of 39,01...   Customer Experience Officer Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  Key Responsibilities: To take responsibility for being the first point of contact for all callers and visitors in the branch and ensuring that a high quality of service is delivered at all times. Receiving customer’s complaints and ensuring that they are assisted. Answer telephone enquiries from customers, attend to visitors and assist other staff in the organization with their enquiries. To ensure that all calls to the Customer Service desk are dealt with promptly, in line with agreed stan...

A warm and inviting space filled with fresh cut flowers, an overflowing bookcase, freshly baked breads & patisserie, the heartwarming scent of fresh coffee and relaxing music set within some of Nairobi’s most dynamic malls; Artcaffé is a haven from hectic city life. We give our customers a place to rest and relax over great food and drinks made by our passionate team of chefs, baristas and mixologists, to ensure each visit is a memorable experience.   Customer Experience (CX) Specialist Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 5 years Location Nairobi Job Field Customer Care  Key Responsibilities Guest Engagement: Ensure a seamless and delightful guest journey-from warm welcome to fond farewell. Gather feedback and encourage guests to share their experiences through Google reviews. Team Leadership & Influence: Lead by example with a strong on-floor presence. Motivate, mentor, and coach team members in real time to elevate service stan...