career portal

Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency and accountability within organizations.   CRM Call Centre Support Staff Job Type Full Time Qualification BA/BSc/HND , KCSE Experience 1 year Location Nairobi Job Field Customer Care  We are looking for a customer-focused and detail-oriented CRM Call Centre Support Staff member to provide exceptional support to our customers using our CRM system. The ideal candidate will handle inbound and outbound calls, resolve customer inquiries, and log interactions accurately in the CRM platform. You will also assist in maintaining the quality and integrity of customer data while ensuring a seamless support experience. Key Responsibilities: Handle incoming customer inquiries via phone, email, and chat, and provide timely and accurate support. Use the CRM system (Kati...

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.   Records Management & Customer Care Officer Job Type Full Time Qualification Diploma Experience 2 years Location Nairobi Job Field Administration / Secretarial  , Customer Care  Job Purpose To ensure efficient management of SACCO records and provide excellent customer service to members by handling inquiries, resolving issues, and maintaining accurate and secure records in compliance with organizational policies and regulatory standards. Key Responsibilities Records Management Develop and implement an effective filing and archiving system. Monitor and control access to records to ensure confidentiality and data protection. Facilitate retrieval of information and documents for internal use and audits. Regularly update member files and ensure all re...

Sometime in the autumn of 1974, a small group of Unilever (Then East Africa Industries Ltd {EAI}) factory workers whirled away their mid-morning break over a cup of tea. They mulled over their life challenges mostly revolving around personal financial needs. Yet at that time of the month they wouldn’t access any salary advance from the HR department and th...   Customer Experience Assistant Job Type Full Time Qualification BA/BSc/HND Experience 1 - 2 years Location Nairobi Job Field Customer Care  Maisha Bora SACCO Society Limited is looking for a self-driven and results-oriented person to fill the position of  Customer Experience Assistant  reporting directly to the  Customer Experience Supervisor Job Purpose:  Reporting to the Customer Experience Supervisor, the Customer Experience Assistant will be responsible for ensuring excellent service delivery, handling member inquiries and concerns, and enhancing overall customer satisfaction. The role r...

Greenwheels's mission is to "make streets more liveable." We achieve this by offering a sustainable alternative to car ownership: with shared cars. In so doing, we create more space in cities and on our roads. And that is exactly what we've been doing for the past 25 years   Customer Collections Associate Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  , Finance / Accounting / Audit  Role overview: The ideal candidate will ensure timely payment of invoices by following up with customers, resolving payment-related queries, and maintaining accurate collections records. This role is critical in ensuring steady cash flow and maintaining positive customer relationships. Responsibilities: Customer Follow-Up: Proactively engage with customers through phone calls, emails, and SMS to ensure timely payment of outstanding and overdue balances, while maintaining a professional and customer-focused approach....

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.   Quality Assurance Officer Job Type Full Time Qualification BA/BSc/HND Experience 3 - 5 years Location Nairobi Job Field Customer Care  Role Purpose The Quality Assurance Officer plays a pivotal role in upholding and enhancing the standard of client service delivery and operational excellence within the at Jubilee Asset Management Limited. This position is tasked with designing, implementing, and monitoring robust quality assurance frameworks to ensure that all client interactions, onboarding processes, and service delivery mechanisms meet JAML’s high standards of professionalism, efficiency, and client-centricity. By conducting meticulous quality audits, analyzing c...

Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and relat...   Channel Support Manager – ATM /CDM Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  An Assistant Channels Support Manager – POS Merchants role typically involves overseeing the delivery of support services to POS merchants’ stakeholders and channel partners. This role ensures seamless merchant experience by managing escalations, optimising operational processes, and coordinating closely with internal teams to uphold service excellence, channel stability, optimisation and efficiency. Key Responsibilities: Channel Partner & Merchant Support Act as a key point of cont...

The Office of the Director of Public Prosecutions Kenya is an independent prosecutorial authority established by Article 157 of the constitution of Kenya.The Office of the Director of Public Prosecutions (ODPP) is the National Prosecuting Authority in Kenya which has been mandated by the Constitution to prosecute all criminal cases in the country. The Dir...   Principal Customer Relations Officer Job Type Full Time Qualification BA/BSc/HND Experience 7 years Location Nairobi Job Field Customer Care   Qualifications Bachelors Degree For appointment to this position, a candidate must have: A cumulative number of seven (7) years or more at DPP 8; Bachelor’s degree in Public Relations or any relevant social sciences from a recognized institution; Public Relations and Customer Care Management course; Membership to the Public Relations Society of Kenya / Institute of Customer Service Kenya or any other relevant professional body and in good standing; Senior Management Course la...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban...   Customer Experience Analyst Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  Job Purpose: The role will be directly responsible for end-to-end Complaints/issue resolution and monitoring and  ensuring that all complaints are captured in the centralized complaints management system and that they are thoroughly investigated ensuring a fair outcome for customers. Follow up with resolvers and ensure complaints are resolved within the shortest time possible while keeping customers updated on the progress. The role will also identify thematic issues and working wit...

RIANA Group is a leading technology solutions provider based in Nairobi, Kenya. We bring innovative solutions that are designed to simplify, streamline and strengthen businesses.   Customer Success Lead - Q-SYS Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field Customer Care  The Customer Success Lead is responsible for ensuring clients realize the full value of the company’s solutions post-implementation. This role bridges the gap between technical delivery and client experience, focusing on long-term satisfaction, retention, and account growth. Key Responsibilities Client Onboarding & Adoption Oversee and coordinate the client onboarding process to ensure a smooth transition from implementation to active use. Develop and execute tailored adoption plans to ensure clients are fully utilizing the system’s capabilities. Conduct onboarding sessions and ensure training is delivered effectively in collaboration with the training team. Clie...

Tatu is a project of Rendeavour, Africa’s largest urban land developer with over 30,000 acres of visionary projects in the growth trajectories of large cities in Kenya, Ghana, Nigeria, Zambia and Democratic Republic of Congo. Rendeavour’s vision goes beyond alleviating what is a self-evident problem - that of stifling urban congestion and a dearth of quality housing and commercial property in Africa. Rather, we aim to help create the infrastructure - the living and working spaces, communities, schools and hospitals - that will help sustain and accelerate Africa’s economic growth, meet the aspirations of Africa’s burgeoning middle classes, and serve as a catalyst for further urban development.   Recruiter Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field Administration / Secretarial  , Customer Care  Description The BPO Recruiter will be responsible for sourcing, screening, and hiring qualified candidates for our call center ope...

Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we've sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the...   Contact Center Quality Assurance & Learning Assessor - Kenya Job Type Full Time Qualification BA/BSc/HND Experience 2 - 3 years Location Nairobi Job Field Customer Care  About the role: We are looking for a Quality Assurance & Learning Assessor who will work closely with the customer service executives, training team, and customer service team managers to serve existing and potential customers. The assessor will ensure that customers are satisfied with the service offered and have a great customer experience and equip the customer service executives with the right knowledge and skills for efficiency purposes. What you would be e...

Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services.   Customer Account Manager Job Type Full Time , Remote Qualification BA/BSc/HND Experience 1 year Location Nairobi Job Field Customer Care  , Sales / Marketing / Retail / Business Development  ​​​​​ WHAT'S IN IT FOR YOU? Competitive monthly retainer Work flexibility Remote options to enhance work-life balance and boost productivity Lucrative bonuses the more you sell, the more you earn! Career progression-we invest in your growth! Fun work culture no dress code, engaging activities. and an awesome team! WHAT YOU NEED TO SUCCEED Bring 1+ year of experience-telesales, sales, debt collection, or customer service (betting industry is a plus) Art of persuasion-strong communication skills a must! "Kenyans fluent in ...

We help businesses realise excellence in Customer Service by offering them an easy to use Zuridesk platform that does what it is required to do.   Customer Service Agent Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Customer Care  We wish to hire a customer service agent to work at our clients location. The Client Location is Kiambu Road near Ciata Mall. The Customer service Agent should be residing or able to access the location with ease. The candidates should have: Degree /Diploma in relevant field Should have at least 1 year experience in call centre role Must be eloquent and should be able to clearly train and Use ICT systems Should be presentable Should be able to attend work neatly dressed in official wear Should be neat and tidy Should be extremely panctual in work attendance Should be fully committed to the role and should not be employed elsewhere Should be able to start immediately Please strictly note t...

Senga is a logistics software and services company catering to businesses shipping in Africa. Our goal is to simplify and ease the supply chain and logistics experience for the businesses that we serve, from the movement of goods to the software tools used to manage the workflows that help our customers get products to their customers.   Customer Service Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  Our environment We are a young, agile company going after a large opportunity and we aim to be the best technology-enabled logistics company in Africa. We are trying and testing new things which means that our environment is ambitious and unpredictable. A dynamic nature is required of each team member. We expect each Senga member to be a key contributor to the company and to persistently aim for excellence. Your key role in operations This is a highly demanding and process-oriented role r...

THE SWISSPORT PROFILE Swissport is the world's largest provider of ground and cargo handling services in the aviation industry. The company provides services on behalf of some 835 client-companies and handles around 230 million passengers and 3.9 million flights (movements) per year. The company operates around 120 warehouses and moves approx. 4.1 million...   Service Delivery Lead, Passenger Services Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 5 years Location Nairobi Job Field Customer Care  We are seeking a professional with proven track record in duty management with aviation services with a service delivery orientation that will lead, motivate, engage and inspire all staff across multiple teams to ensure the delivery of great customer experiences in line with Swissport formula. Main Responsibilities Plan and deploy resources to ensure that we are collectively successful by producing daily allocations in line with customers and operations req...

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively. Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending ...   Customer Engagement Officer Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  Principle Accountabilities Conducting customer research and customer feedback management - NPS, CSAT, Exit interview calls etc. Conduct customer Life-Cycle Management i.e. Onboarding, tools acquisition, channel utilization etc. Engage customers in the defined customer lifecycle milestones within defined periods e.g. after 1-week guide customers on products that match their transaction before, week 2 – advice customer on properties on sale etc.  Outbound calling (birthdays, anniversary, care calls, pro...

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively. Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending ...   Customer Service Officer - Thika Branch Job Type Full Time Qualification BA/BSc/HND Experience 1 year Location Thika Job Field Customer Care  Principle Accountabilities To manage queues by constantly monitoring customers wait time so as to ensure timely customer service. To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations. To Issue ATM Cards and cheques by recording to ensure safe custody and timely delivery to customers To avail product Br...

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.   Front Office Customer Service Administrator Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 - 3 years Location Nairobi Job Field Administration / Secretarial  , Customer Care  The Front Office Customer Service Administrator serves as the first point of contact for clients, patients, and visitors. This role is responsible for delivering a professional and efficient customer experience while supporting the sales and operations team in order processing, appointment scheduling, and product inquiries related to orthopedic and rehabilitation solutions. Key Responsibilities Customer interaction and support Assist walk-in customers, patients, and visitors in a courteous and professional manner. Answer incoming calls and respond t...

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively. Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending ...   Customer Service Officer - Thika Branch Job Type Full Time Qualification BA/BSc/HND Experience 1 year Location Thika Job Field Customer Care  Principle Accountabilities To manage queues by constantly monitoring customers wait time so as to ensure timely customer service. To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations. To Issue ATM Cards and cheques by recording to ensure safe custody and timely delivery to customers To avail product Br...

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively. Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending ...   Client Services Manager Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field Customer Care  Principle Accountabilities Ensure service standards are defined and documented. Ensure Service Officers are adhering to defined service standards and SOPs. Monitor and ensure all Customer Experience related matters are properly logged into the supporting system and tracked to closure. Trend issues logged, conduct root cause analysis and seek resolution of issues both specific issues and on a global scale. Ensure all branch staff are aligned on Customer Experience quality and related matters. Conduct Training N...