career portal

Bobu Africa ventures with you into Africa's hidden gems, tailoring not only journeys, but unforgettable and fulfilling experiences for you. We focus on giving you life affirming and intimately designed experiences throughout Africa.   Senior Reverasion Specialist Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  The Reservation Assistant will support the head of reservation by handling day-to-day tasks and ensuring accurate execution of booking and reservation processes. Job Requirements At least 2 years of experience in reservations, customer service, or travel operations. Excellent communication skills written and verbal. Hotel Knowledge for KE & TZ Proficiency in MS Office i.e Excel, Word, PowerPoint. Attention to detail to ensure error-free bookings and documentation. Problem-solving skills to handle customer requests or complaints effectively. Basic knowledge of East African tourism destinations (Kenya, Tanzania, ...

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.   HubSpot Digital Telemarketer Job Type Remote Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field Customer Care  Key Responsibilities Prospecting & Lead Generation: Obtain and qualify call lists, identifying the best prospects to contact. Outbound Calling: Reach out to prospective clients via phone to introduce services, handle inquiries, and schedule meetings. CRM Management: Utilize CRM software (preferably HubSpot) to log interactions, track progress, and follow up with leads. Client Engagement: Build and maintain positive relationships with prospects and clients, ensuring all communications are professional and clear. Sales Support: Assist in converting leads into sales by effectively articulating the benefits of our products and serv...

With an unrivalled network of 100 locations countrywide comprising of branches, depots and collection points, we continue to expand our network in an effort to bring Fargo closer to our customers. Part of our strategic vision is to ensure that Fargo Courier is accessible to everyone in Kenya.   Customer Service Executive - Freight Forwarding Department Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 6 years Location Nairobi Job Field Customer Care  , Procurement / Store-keeping / Supply Chain  Salary Range KSh 100,000 - KSh 150,000/month JOB PURPOSE: The Customer Service Executive will be responsible for managing client relationships and ensuring seamless coordination of shipment logistics, invoicing, and documentation. This role requires a highly organized individual with excellent communication skills, capable of delivering exceptional customer service while supporting operational efficiency and meeting organizational objectives. KEY DUTI...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International...   Customer Service Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Customer Care  What are your main responsibilities? You are responsible for the client communication for designated account relationships and Contracts. You are required to response to the client on timely manner providing full and accurate information in one go. Key Areas Communication management in day to day queries of our clients and insurers through different channels (Email, Phone ,Letter and Chat) .The main communication channel will be Emails and Calls. As a Hybrid team, ...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International...   Eligibility Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  What would a typical day look like for an Eligibility Representative? As an Eligibility Representative, you are part of a team of young and international colleagues and every day you come across a wide variety of situations: Your Responsibilities: Delivers administrative duties and other Business services in Eligibility. Implements and maintains eligibility for benefits. Implements, updates and maintains automated, direct connect and manual eligibility data. Interacts with int...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi   Contact Centre Executive Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  PURPOSE: Reporting to the Contact Centre Manager, the role holder will provide exceptional customer service in respect to all lines of business for all CIC subsidiaries. PRIMARY RESPONSIBILITIES: Receive in-bound communication from CIC stakeholders through email and phone calls and respond to these queries in a timely and efficient manner; Conduct out-bound communication to CIC stakeholders, and collect referrals for distribution; Carry out monthly customer callouts for all lines of business; Manage and efficiently resolve customer complaints; Provide customers with product and service information; Update existing customer information as required; Identify and escalate priority issues; F...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi   Quality Assurance and Compliance Manager Job Type Full Time Qualification BA/BSc/HND Experience 5 years Location Nairobi Job Field Customer Care  PURPOSE: Reporting to the Group Head of Customer Experience, the Quality Assurance Manager is tasked with entrenching prudent Consumer Protection practices, conducting Voice of the Customer analysis and ensuring adherence to set standards across people, products, processes, and systems that serve the Customer. The role also encompasses adherence to controls set by functions such as audit, compliance, risk and external regulatory requirements. PRIMARY RESPONSIBILITIES: Voice of Customer Supports the Group’s Customer Experience strategy by monitoring, measuring, reporting and proposing appropriate interventions on the Quality of Service across all customer touch points. App...

e-commerce solution revolutionizing car ownership in sub-Saharan Africa. We started with an automotive marketplace, leveraging technology and robust offline operations to reduce pain points in the market for locally-used vehicles, delivering quality, convenience, and value to our customers. At Peach, we believe cars are more than their component parts - t...   Customer Success Intern Job Type Contract Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  , Internships / Volunteering  Job Overview The Customer Success Intern will receive training to assist with inbound and outbound communication with customers. The intern will learn to direct customers to the appropriate team, help resolve customer issues, support customer retention efforts, and ensure a positive experience for customers interacting with Peach. Duties and Responsibilities Specifically, the Customer Success Intern at Peach can expect to undertake the below-listed tasks and activ...

The Jitu is a software and technology provider based in Nyeri, Kenya. We chose Nyeri because we believe the talent in this area of the world can compete globally. If you would like to work for a company that believes in Nyeri and plans to be a GIANT globally then please apply for an opening with us. One of the foundations of The Jitu is we hire based on talent and we promote based on the individual's ability to deliver quality solutions. We do not care which tribe you are from or if you are male or female.   Outbound Calling Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nyeri Job Field Customer Care  Reports to: Operations Manager As an Outbound Calling Representative, your mission will be to provide value to clients in a collaborative team environment.     Key responsibilities:     Outbound calling to generate leads for different companies. A self-starter. Good energy and enthusiasm. Persistent...

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.   Customer Service Executive Job Type Full Time Qualification BA/BSc/HND Experience 5 years Location Nairobi Job Field Customer Care  DUTIES AND RESPONSIBILITIES. Respond to inquiries, requests, and complaints from clients and customers through multiple channels, including phone, email, physical, chat etc. Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns. Handle customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns. Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution. Ensure service to client(s) is offered as per the SLA and within the contracted pricing Maintain a positive and professional attitude in all customer inter...

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi   Contact Centre Manager Job Type Full Time Qualification BA/BSc/HND Experience 5 years Location Nairobi Job Field Customer Care  PURPOSE: Reporting to the Group Head of Customer Experience, the Contact Centre Manager will be responsible for the overall management, performance, and development of the Contact Centre. This role involves leading a team of agents, monitoring key performance indicators (KPIs), ensuring exceptional customer service delivery, and maintaining high operational standards. PRIMARY RESPONSIBILITIES: Oversee Contact Centre Operations Ensure optimal staffing levels through effective workforce planning and shift scheduling. Manage the daily operations of the Contact Centre, ensuring the delivery of high-quality customer service that aligns with the company’s goals and objectives. Monitor call volum...

Silentnight Kenya - Sleep well, Live well. The leading manufacturer of high quality bedding products in Kenya. These include mattresses, pillows, mattress covers and many more.   Customer Experience Officer Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field Customer Care  Primary Responsibilities The Customer Experience Officer at Silentnight Beddings Limited is responsible for ensuring exceptional customer interactions by managing outbound communications related to deliveries, order statuses, and customer concerns. This role is pivotal in maintaining customer satisfaction and loyalty by proactively addressing issues, coordinating with internal teams, and continuously enhancing the overall customer experience. The ideal candidate will serve as the voice of the customer, ensuring that their needs are met promptly and efficiently, thereby contributing to the company's reputation for outstanding service. Outbound Communication: Initiate and ...

Oasis Outsourcing BPO is a social enterprise based in Nairobi, Kenya. Our Business Process Outsourcing Model helps businesses, institutions, organizations, and government entities outsource non-core but critical business processes such as data annotation, customer support, and outsourced human resources. We do this while creating employment for youths and...   Customer Support and Social Media Manager Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  , Media / Advertising / Branding  ​​ Key Responsibilities: Respond to customer inquiries via email, chat, and social media. Resolve customer issues with professionalism and empathy. Develop and execute social media strategies to grow the brand. Create engaging content and monitor social media performance. Requirements: Excellent communication and problem-solving skills Experience managing social media accounts for a brand. Proficiency with social media and customer service t...

We work with established financial institutions, commodity houses, venture capitalists, private equity providers and fund managers who wish to participate in the African market place but lack the local know-how and/or presence to do so cost- effectively and safely. We provide Deal origination, deal structuring, transaction management and monitoring, local s...   Client Service Representative Job Type Contract , Full Time Qualification Diploma Experience 2 - 3 years Location Nairobi Job Field Customer Care  Our client, a busy cardiologist clinic in Nairobi, is seeking a highly organized, proactive, dedicated and professional Client Service Representative for the Appointment Booking Office. The primary responsibility of this role is to manage and coordinate the Senior Doctor\'s appointment schedule while ensuring seamless communication and collaboration with the front office staff. The representative will be responsible for handling all patient appointment inquiries an...

The Rainforest Alliance is a growing network of people who are inspired and committed to working together to achieve our mission of conserving biodiversity and ensuring sustainable livelihoods. Through creative, pragmatic collaboration, we aim to rebalance the planet by building strong forests and healthy communities around the world.   Senior Associate, Customer Success Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Administration / Secretarial  , Customer Care  POSITION SUMMARY: The Senior Associate, Customer Success supports the initiatives of the Rainforest Alliance’s business partners in East and South Africa along the global supply chain (e.g. producers, exporters, traders, importers, manufacturers, retailers, etc.) to promote Rainforest Alliance certified products. The Senior Associate, Customer Success interacts with the different sector companies, gives advice and troubleshoots their navigation through Rainforest Al...

Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which looks at the demand for potential success of Government, Local ...   Client Service Representative Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Nairobi Job Field Customer Care  Role Objective Our client is looking for a dynamic client service representative is responsible for maintaining the client relationship and ultimately helps provide experience for clients. Plays the integral role in interfacing with in ensuring seamless, client match and outstanding experience.  Core Duties and Responsibilities Maintains a positive demeanor at all times and is able to effectively multitask in a high-functioning office environment.  Receives referrals and in...

KFC is an internationally acclaimed iconic restaurant brand which has claimed its fame for its original recipe and hot & spicy chicken cooked with the 11 secret herbs and spices.   Customer Service Food Service Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Only Shortlisted candidates will be contacted. Method of Application Interested Applicants are asked to email application letter and CV to:  admin@kfeah.com  indicating KFC NAROK TM APPLICATION Deadline: 15th January 2025

AA Kenya is the oldest and largest automobile association in Kenya with over 100,000 members and branch offices in all major towns countrywide. Internationally we are affiliated with the Fédération Internationale de l'Automobile (FIA) which represents over 100 million motorists worldwide.   Customer Experience Advocate Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  Job summary; We’re seeking a  Customer Experience Advocate  to join our vibrant team. Reporting to the Business Development Manager, you’ll be the face of our customer service operations, managing interactions to ensure every customer walks away satisfied. Minimum job requirements; For appointment to this position, one must possess; A Bachelor’s Degree in a Business-Related Field or its equivalent. At least 2 years’ experience in Customer Service. Strong interpersonal, communication and customer service skills. Business Development acumen. Method ...

Hela Capital exists to address immediate financial challenges that our clients encounter. Our products are easy to access through our mobile lending application named 'Hela Pesa’ which can be downloaded from google play store.   Customer Experience Officer Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  JOB SUMMARY The Customer Experience Officer will ensure timely and efficient service, addressing customer issues with innovative solutions. The ideal candidate should be enthusiastic, able to learn the system independently, and willing to work overtime when necessary. Strong organizational and time management skills are essential. Additionally, the officer will occasionally collaborate with the sales department. Job Responsibilities: Receiving calls, registering clients’ issues and responding to them in a satisfactory manner. Monitor Hela Pesa...

Angled North Limited- We help you tell your story as its never been told & achieve what you feared to dream.   Customer Success Manager Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Job Description: Role Overview: The Customer Success Manager (CSM) will be a key player in ensuring our high-performing executive clients achieve their career goals. The CSM will manage the client experience throughout their journey, providing support and ensuring a seamless process through various activities within our Executive Talent Network program. Qualifications: Proven experience in customer success, client management, executive career coaching, or a similar role specifically advising or consulting for director or C-level executives or high-net-worth individuals.  You have a strong understanding/passion of the job placement, recruitment processes, and/or career transition strategies. Experience with interview coaching is a plus, but...