career portal

K-Unity (formerly Kiambu Unity Finance cooperative union Ltd) is a co-operative union established under the Ministry of Co-operatives and Marketing, registered under the Co-operative Society's Act Cap 490 of the Laws of Kenya.   Call Center Officer Job Type Contract Qualification BA/BSc/HND , Diploma Experience 2 years Location Nairobi Job Field Customer Care  Reporting to the Business development and marketing Manager the purpose of the Job is to sell Sacco labilities and assets, recruit new members and offer exceptional customer experience. Duties and Responsibilities Answer incoming calls and respond to customer’s emails Manage and resolve customer complaints Provide product and service information to customers Research required information using available resources Route/document calls to appropriate resources/departments/Branch. Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends i...

ManPower Services Group is a multinational human resource consulting firm.   Customer Service Coordinator Job Type Full Time Qualification BA/BSc/HND Experience 5 years Location Nairobi Job Field Customer Care  Key Responsibilities Customer Management Manage the entire order process for customers and meet set Customer Fulfilment Rates and OTIF metrics. Work with Production, Warehousing and Dispatch Teams to ensure OTIF is achieved. Manage effective communication with the customers on order processing and delivery, pricing and price changes, offers and promotions etc. Custodian and Manager of Customer onboarding and documentation. Handle and resolve all customer complaints and give feedback to the customers on the same, keeping a live tracker of the same. Handle and respond to all customer queries / requests for proformas, Sale proposals, new business etc. Manage effective communication with the customers on order processing & delivery, pricing & price ch...

Jambojet, a brand of Kenya Airways, is Kenya's first low-cost airline. Operating from Jomo Kenyatta International Airport in Nairobi, Jambojet has set to revolutionize the way you travel by opening up the skies for all to fly for less. We aim to provide affordable air travel because flying really is for everyone. What’s more, Jambojet has a wide variety...   Customer Service Agents Job Type Full Time Qualification Diploma Experience Location Nairobi Job Field Customer Care  Role Purpose Statement Under the general direction and guidance of the Lead Customer Service Agent, the Customer Service gent is responsible for delivering high-quality customer service, ensuring adherence to safety and security standards during operations, and efficiently handling various customer-related tasks. This role involves disseminating information, managing sales, maintaining compliance with company policies, and enhancing customer experience at all touchpoints. Accountability Ensure adherence of ...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary g...   Customer Centre Team Leader Job Type Full Time Qualification BA/BSc/HND Experience 5 - 7 years Location Nairobi Job Field Customer Care  Job Description To ensure that the Voice Branch provides adequate inbound, outbound, sales and service support (including complaint and 2nd level query resolution) to customers in line with the relevant value propositions, frameworks and conduct requirements. Qualifications Type of Qualification:  First Degree Field of Study:  Business Commerce or any other related field Experience Required 5-7 years Experience within a contact centre environment (across sales and service). Experienc...

GA Insurance Ltd was incorporated in 1979 after the exit of General Accident Insurance. The company has over 50 years’ experience in general insurance underwriting inherited from its parent firm, General Accident Insurance (UK). It continues to underwrite various classes of risks in the general insurance segment, which includes medical and travel insurance...   ​Care Officer – Call Centre Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 years Location Nairobi Job Field Customer Care  Job Summary:  This position is responsible for providing efficient and effective customer service to all GA Insurance Limited’s internal and external customers with utmost level of consistency and quality. Duties and Responsibilities: Attend to client’s general queries i.e., answering calls from all customers regarding membership eligibility, claim status, benefit information, and claim payments and/or denials Inform clients through calls by explaining procedures; ...

d.light is a global leader and pioneer in delivering affordable solar-powered solutions designed for the two billion people in the developing world without access to reliable energy. d.light provides distributed solar energy solutions for households and small businesses that are transforming the way people all over the world use and pay for energy. Through f...   Assistant Manager, Contact Centre Operations Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 - 5 years Location Nairobi Job Field Customer Care  The Assistant Manager, Contact Center Operations, is responsible for providing excellent customer service for d. light by supporting selected partners who will offer the service to our customers and end-users. The role also aims to continuously seek ways to improve cost-efficiency, achieve targeted customer service metrics, and promote a “customer-first” culture within the business. RESPONSIBILITIES AND REQUIREMENTS: Standard Definitions and Imple...

Remote opens the vast potential of the world for every person, business, and country, building a world where every person and business truly belongs. We empower companies of all sizes to pay and manage full-time and contract workers around the world. Remote makes it easy to manage international payroll, benefits, taxes, stock options, and compliance in 50...   Customer Success Manager, MM/ENT - EMEA Job Type Remote Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  As a MM/Ent. Customer Success Manager, you'll be a trusted advisor and advocate for our customers, building strong relationships and ensuring customer retention. You will be in charge of the entire customer lifecycle, from the onboarding phase to an established partnership with them. What Do You Bring A Strong expertise in the customer lifecycle, with particular emphasis on the customer retention, churn mitigation, and business reviews Successful implementation of Customer Success Plans / ...

Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in 1988 as Madison Insurance Company Limited (MICK) after a successful merger between Crusader Plc (1974) and Kenya Commercial Insurance Corporation.   Customer Experience Officer (3 Positions) Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  The Customer Experience Officer (3 positions) will be located at the Company’s Head Office. The role reports to the Deputy Manager- Operations and will be responsible in assisting in the effective running of the Customer Experience Department. This will involve the following key responsibilities. Responsibilities: Call Centre Duties...

Senga is a logistics software and services company catering to businesses shipping in Africa. Our goal is to simplify and ease the supply chain and logistics experience for the businesses that we serve, from the movement of goods to the software tools used to manage the workflows that help our customers get products to their customers.   Customer Service Operations Associate Job Type Full Time , Onsite Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  , Logistics  Our environment We are a young, agile company going after a large opportunity and we aim to be the best technology-enabled logistics company in Africa. We are trying and testing new things which means that our environment is ambitious and unpredictable. A dynamic nature is required of each team member. We expect each Senga member to be a key contributor to the company and to persistently aim for excellence. Your key role in operations This is a hi...

AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world. AGL relies on its 250 subsidiaries in Africa, Haiti, Timor and Indonesia to provide port, ocean, logistics and railway solutions.   Customer Service Representative Job Type Full Time Qualification Diploma Experience 2 years Location Nairobi Job Field Customer Care  The role supports smooth cargo operations, maintains strong client relations, and ensures compliance with relevant procedures and systems Cargo Documentation & Reporting Prepare and submit daily reports on container status, cargo documentation, and shipment progress to management. Ensure timely provision of documentation to the manifest and documentation teams to facilitate lodging and cargo transfers. Maintain schedules and reports for empty containers, coordinating with stakeholders to ensure t...

Stima Sacco was established in 1974 to serve employees of the then East African Power & Lighting Company, but currently draws members from individuals in employment from all sectors, business persons’ groups, and corporates. The objective was and has been to provide members with a haven for savings, avail affordable credit to members and return impressi...   Customer Relations Assistant Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 years Location Nairobi Job Field Customer Care  Job Summary The job holder will be responsible for handling face to face interactions and calls from existing and potential Members. using knowledge of the Society’s services/products as well as great customer service skills, to address issues, provide support and offer information needed to keep Members satisfied. Key Tasks and Responsibilities Responding to Member queries and complaints, through telephone, email. Updating the Member complaints register daily to refl...

Stima Sacco was established in 1974 to serve employees of the then East African Power & Lighting Company, but currently draws members from individuals in employment from all sectors, business persons’ groups, and corporates. The objective was and has been to provide members with a haven for savings, avail affordable credit to members and return impressi...   Customer Relations Assistant Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 years Location Nairobi Job Field Customer Care  Job Summary The job holder will be responsible for handling face to face interactions and calls from existing and potential Members. using knowledge of the Society’s services/products as well as great customer service skills, to address issues, provide support and offer information needed to keep Members satisfied. Key Tasks and Responsibilities Responding to Member queries and complaints, through telephone, email. Updating the Member complaints register daily to refl...

Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare.   Customer Service Assistant Job Type Full Time Qualification Diploma Experience 2 years Location Nairobi Job Field Administration / Secretarial  , Customer Care  Key Responsibilities: Welcoming patients and visitors upon arrival, ensuring they feel comfortable and attended to while providing guidance to appropriate service areas based on their needs, and offer step-by-step directions, to help them navigate the hospital premises with ease. Manage the issuance of service tickets by assisting clients through the queuing process while overseeing and monitoring service queues to enhance efficiency, reduce wait times, and smooth flow of operations. Provide clear guidance to clients on completing the patient feedback collection form, explaining rating criteria, c...

With operations in Africa, USA, UK,India and UAE, Techno Brain is the first indigenous African company to be assessed at CMMI Level-5, achieving highest quality standards for software development. Currently operating in 21+ countries, creating 1200 high tech jobs in the continent, Techno Brain has achieved leadership positions in areas such as Public Financial Management, Digital Identity Management, Tax & Customs, IT Training, Business Process Outsourcing, host of e-Government solutions and Digital products.   Contact Center Trainer Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  , Education / Teaching  Role and Responsibilities  Design, develop, and deliver training programs and materials for contact center agents, ensuring alignment with organizational goals, objectives, and industry best practices.  Conduct training sessions, both in-person and virtually, to educate agents on contact center operations...

Everyone has the power to make a difference. And when we’re all working towards the same shared vision, nothing is out of reach. That’s what we believe, and why our 125,000+ Associates around the world are empowered to take action every day towards the world we want tomorrow. Because we know, the world we want tomorrow starts ...   Maua Customer Development Representative Job Type Full Time Qualification BA/BSc/HND Experience 5 years Location Nairobi Job Field Customer Care  , Project Management  As a Maua Customer Development Representative at Mars Wrigley Kenya, you will play a vital role in empowering underprivileged youth by recruiting and training micro-entrepreneurs in hard-to-reach communities. You will coordinate the development of social, human, and financial capital within a diverse ecosystem of stakeholders, advocate Mars’ Five Principles, and support the growth of entrepreneurial activities that drive sustainable livelihoods. What are we looking for? Idea...

Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and relat...   Contact Center Agent Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  Key Responsibilities Conducting weekly and monthly training on products knowledge for branch. Be available as per scheduled shift to attend to customer queries on phone, email or social media channels. Attend to customers in a quick and responsive manner. Maintain an acceptable level of average handle time / response time per customer and thus enhance ability to achieve the set number of customers handled per hour/per shift. Manage personal time while on shift, adhering to set schedules a...

Having started the program in 2019, Lead Compass is an education consultancy service that seeks to empower the parents’ and guardians in the decision-making process of children’s’ education pathway.   Business Development Executive (BDE) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 years Location Nairobi Job Field Customer Care  , Sales / Marketing / Retail / Business Development  The Business Development Executive (BDE) is a key growth and customer engagement role responsible for expanding Lead Compass' client base while maintaining a strong focus on customer value, trust, and long-term relationships. This role supports the full customer journey by engaging potential clients, understanding their needs, recommending suitable solutions, coordinating service delivery, and ensuring an exceptional client experience from first contact to follow-up. ROLES & RESPONSIBILITIES: Business Development & Prospecting Customer Engagement ...

TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.   Operations Customer Expert (Customer Service Representative) - Nairobi Based Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Customer Care  Job Summary  This role includes technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including providing customer service and support via email, chat, and/or phone calls. Job Details  Work to create and manage flight bookings, including manual PNR creation, manual and automated pricing and repricing, e-ticket issuance, manual voids and cancellations, EMD creation, EMD pricing, EMD issuance, and manual refund calculations. Apply knowledge of ADM (Agency Debit ...

We are a HR Consultancy firm that is very passionate about people and their contribution towards the growth and success of any organization. We create systems that are streamlined towards the attainment of the organizations goals and build the capacity of the organizations employees to deliver results.   Customer Service Executive Job Type Full Time , Onsite Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  Our client is looking for a Customer Service Executive will be responsible for handling customer inquiries, supporting sales activities, and ensuring a positive customer experience. RESPONSIBILITIES Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet per...

Enko Education is a fast-growing network of African international schools, increasing access to the world’s best universities for learners across Africa. We offer an inclusive education, of outstanding quality, so that learners can access the world’s best universities and successful careers.   Sales & Customer Manager Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  , Sales / Marketing / Retail / Business Development  As a Sales & Customer Manager, you will be the face and voice of the school for families and the community. You will be key to growing the school’s enrolment and ensuring an excellent experience for students and parents by: Promoting the school’s curriculum and educational value in the local community Managing the admissions funnel, from first contact to enrolment Leading school visits and engaging directly with prospective families Creating and running local marketing and community engagement acti...