Business Analyst at CDL Human Resource
CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL. Business Analyst Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Data, Business Analysis and AI To extract data from call center systems, analyse it and generate meaningful business information and reports that allow the business to identify business needs and business solutions that are consistent with the Customer Experience goals and targets Key Responsibilities Identify the data that is required to deliver business information requirements in respect to customer experience. Gather and analyse data, compiling analysis reports to support management decision making Use data modelling practices to analyse business data, macro data, industry trends and general macro-economic data Assess impact of macr...