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Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights. Read more about this company   Bilingual Client Team Leader- German & English Speaking Job Type Remote Qualification BA/BSc/HND Experience 1 - 2 years Location Nairobi Job Field Art / Crafts / Languages  , Customer Care  Responsibilities Ensure achievement of Client KPIs. Ensure the team is organized effectively to maximize productivity Monitor, identify, and resolve performance/behavior/attendance issues using prescribed performance management techniques. Daily report to the delivery manager on team performance against KPIs Handle escalations, and assist agents by providing support on customer queries Time management of staff breaks and schedules to ensure no impact on production Communicate all processes; client changes and notifications to agents in a timely manner Highlight concerns that impact team perf

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. Read more about this company   QSSK-CCV-CP-Carpenter Job Type Remote Qualification BA/BSc/HND Experience Location Nairobi Job Field Art / Crafts / Languages  Duties And Responsibilities Building foundations, installing floor beams, laying sub-flooring and installing walls and roofing systems Fitting and installing trim, doors, stairs, molding and hardware Measuring, cutting and joining materials made of wood or wood substitutes Repairing and renovating wooden structures Preparing cost estimates for clients Reading and interpreting blueprints, drawings and sketches Knowledge, Skills, And Experience Government trade test in Carpentry or equivalent Minimum Form 4 certificate Basic knowledge of other civil trades thorough knowledge on technical specifications of wood, adhesives, glass, ironmongery, and r