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Call Centre Quality and Performance Manager at HCS Affiliates Group

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.   Call Centre Quality and Performance Manager Job Type Full Time , Onsite Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  The Role RTO Quality and Performance Manager (Experience in call center most preferred) What You’ll Do Performance Monitoring and Evaluation Quality assurance Continuous improvement Training and Development Compliance and Standards What We’re Looking For Have worked in a similar role before. Strong analytical skills with a keen eye for detail and accuracy. Data-driven mindset Excellent communication and problem-solving skills. Ability to work proactively and independently in a fast-paced environment. Proficiency in quality assurance software and tools Ability to lead and motivate a team Problem solving and decision making abilities Experience in call Centre most preferred. Bachelors Degree Alig...

Core Banking Systems (CBS) Administration Manager at Kenya Teachers Sacco Association (KETSA)

KETSA is a registered association under Cap 108 of the laws of Kenya as Kenya Teachers SACCO Association and brings together all the teacher based Saccos in the country. Its main objective is advocating for the issues affecting teachers Saccos in their business.   Core Banking Systems (CBS) Administration Manager Job Type Full Time Qualification BA/BSc/HND , KCSE , Professional Certificate Experience 5 years Location Nairobi Job Field ICT / Computer  Job Purpose: To oversee the administration, optimization, security and performance of the SACCO’s Core Banking System to ensure efficient service delivery and system reliability. Kenya Teachers SACCOs Association (KETSA), is recruiting on behalf of one of its member SACCOs, a leading SACCO in Kenya, for the following positions: The Role The successful jobholder will be required to: Ensure service availability on CBS and all integrating systems such as alternate channels. Undertake the administration and ma...

Driver Instructor at CDL Human Resource

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.   Driver Instructor Job Type Full Time Qualification BA/BSc/HND Experience 5 years Location Thika Job Field Driving  , Education / Teaching  Main accountabilities of the Driver Instructor will include: - Preparation of operator authorization documentation. Organizing and training Company drivers on theoretical and practical skills for safe equipment operation including highway code, road safety rules, defensive driving and road hazard awareness. Developing driver training manuals. Spontaneous vehicle inspections and preparing reports on the same. Updating and maintaining equipment operator’s data system. Managing and updating driver’s database to ensure all DMKL authorized drivers/riders/ operator’s licenses are valid. Recording annual Road traffic acc...

Community Engagement Officer at FilmAid

FilmAid is an international development and humanitarian communications organization that harnesses the power and influence of media and the arts to respond to emergencies as well as promote social change through dialogue in order to protect the wellbeing of displaced and vulnerable populations by building stronger, healthier, and more informed communities a...   Community Engagement Officer Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Turkana Job Field Project Management  KEY RESPONSIBILITIES Establish a participatory process in media development to ensure contextually relevant content promotes access to information, e.g. GBV and SRH among teenagers and communities. Ensure coordination and implementation of outreach activities. Lead project planning & implementation on time Draft messages for SMS/WhatsApp distribution Improve access to accurate SRH info among teenagers Design child-friendly approaches Coordinate with stakeholders & community...

Manager - International Tax and Transaction Services at Ernst & Young

EY is a global leader in assurance, tax, transaction and advisory services. Worldwide, our 230,000 people are united by our shared values and an unwavering commitment to quality. EY, has been in East Africa for over 87 years and with over 600 professionals, is today one of the largest professional services firms in the region.   Manager - International Tax and Transaction Services Job Type Full Time Qualification BA/BSc/HND Experience 7 years Location Nairobi Job Field Finance / Accounting / Audit  The Manager will lead and manage multiple cross-border and mergers & acquisitions engagements, work with other tax professionals in operations of the tax practice and generally manage and counsel junior staff. The candidate will report to the partners. Duties: Lead and manage cross-border and mergers & acquisitions engagements; Co-ordinate and manage and counsel a team of staff on assignments and assess their performance; Work with other global EY colleagues; Build relations...

Administrative Assistant at Gamos

Gamos is a platform for professionals from diverse backgrounds to collaborate and co-create innovative solutions to address the root causes of poverty. Gamos seeks to create a more equal society by: identifying opportunities for transformative change; conducting strategic research to explore further; and mobilising key stakeholders to turn ideas into impa...   Administrative Assistant Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Administration / Secretarial  Key Duties and Responsibilities Maintain an efficient record and filing system for contracts, project activities, correspondence, and other key documents to ensure easy retrieval and compliance. Daily posting of supplier invoices, receipts, and journal entries. Assisting with tax submissions (VAT, NSSF, NITA, PAYE) Assisting in the preparation of monthly, quarterly and annual financial reports and cash flow statements. Maintain the highest level of confidentiality in handling sensitive ...

Driver I Asb 9 at Public Sector Accounting Standards Board (PSASB)

The Public Sector Accounting Standards Board (PSASB), is a semi-autonomous State Agency established by the Public Finance Management (PFM) Act No.18 of 2012. The Board is mandated to provide frameworks and set standards for the development and management of accounting, financial and internal audit systems for all state organs and public entities.   Driver I Asb 9 Job Type Full Time Qualification KCSE Experience 6 years Location Nairobi Job Field Driving  Job Purpose To maintain vehicles in a good working order and provide safe and timely transportation of authorized passengers and goods of the Board and complying with legal requirements Job Specification For appointment to this position, an applicant must have: - A cumulative period of six (6) years’ relevant work experience three (3) of which should have been at the grade of Driver II or in an equivalent or comparable position; Minimum of Kenya Certificate of Secondary Education (KCSE) mean grade D (Plain) or its equivalent; ...