Call Centre Quality and Performance Manager at HCS Affiliates Group
HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. Call Centre Quality and Performance Manager Job Type Full Time , Onsite Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care The Role RTO Quality and Performance Manager (Experience in call center most preferred) What You’ll Do Performance Monitoring and Evaluation Quality assurance Continuous improvement Training and Development Compliance and Standards What We’re Looking For Have worked in a similar role before. Strong analytical skills with a keen eye for detail and accuracy. Data-driven mindset Excellent communication and problem-solving skills. Ability to work proactively and independently in a fast-paced environment. Proficiency in quality assurance software and tools Ability to lead and motivate a team Problem solving and decision making abilities Experience in call Centre most preferred. Bachelors Degree Alig...