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Showing posts with the label Customer Care/Insurance

Customer Service Assistant, Kisumu Branch - Temporary Employee at Old Mutual Kenya

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.   Customer Service Assistant, Kisumu Branch - Temporary Employee Job Type Contract Qualification BA/BSc/HND Experience 1 year Location Kisumu Job Field Customer Care  , Insurance  Job Description Enforce underwriting controls including on-barding, certificates, booking of business, documentation. Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business. Ensure profitability of the branch through quality control and on-boarding. Quality documentation timely turn around - TAT and. Excellent customer service and retention support. KEY RESPONSIBILITIES Enforce underwriting controls. Ensure clean and accurate data capture. Timely preparation of quotat

Intermediary Service Channel Assistant - 2 Posts at Britam

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban...   Intermediary Service Channel Assistant - 2 Posts Job Type Full Time Qualification BA/BSc/HND Experience 0 - 2 years Location Nairobi Job Field Customer Care  , Insurance  Job Purpose: Assist in underwriting and risk assessment within the set standards of service to ensure quality and timely service. Key Responsibilities: Provide information and a premium service to Britam Intermediaries, on products and services while delivering high quality service. Raising service requests within the CRM for issues that can’t be resolved, and follow up/Escalate. Follow up to ensure the item is resolved. Updating Intermediary records in the s