Contact Center Associate - Kenya at Turaco
Turaco is a micro-insurtech company changing healthcare financing in emerging markets. We provide simple, affordable health and life insurance to low-income earners, distributing our products through partnerships with leading businesses in Kenya and Uganda. Our mission is to act as a safety net, freeing people from the fear of health-related financial shocks. Contact Center Associate - Kenya Job Type Contract Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care About the role This role is the direct contact between Turaco and its customers. The Contact Center associate will speak with customers over the phone to explain insurance products, benefits, and payment methods to customers. The Contact Center associate will also upsell and cross-sell other products that are useful to the customer. Roles and responsibilities Telesales Engage at least 100 customers daily on the phone to upsell or cross-sell Turaco products while offering excellent customer se