Receptionist/Customer Care Attendant at Bantu Africa Resort & Spa
Bantu Africa Resort is a hotel with a difference giving its clientele a choice to enjoy the beauty of Mt. Kenya Region. From the beautiful aberdare forest, the Mt. Kenya and wonderful agricultural experience for Agri tourism not only leaves you entertained but well informed and empowered for entrepreneurship. Receptionist/Customer Care Attendant Job Type Full Time Qualification Diploma Experience 2 - 3 years Location Nyeri Job Field Customer Care , Hospitality / Hotel / Restaurant Job Description To ensure SOP for check-in and check-out are properly followed. To respond to guest’s special requests, needs, problems, issues to all departments and concerns to ensure optimal level of guest satisfaction and repeat business Meet and greet all incoming and outgoing Guests warmly in a friendly manner and address them by name at all times whenever possible. Accurately and efficiently do postings of both accommodation and other related expenses onto guest accounts or the hotel system. Ensure