Care Officer – Medical at CIC Insurance
CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi Care Officer – Medical Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care , Medical / Healthcare PURPOSE: Responsible for care facilitation/cost containment and call centre reachability. PRIMARY RESPONSIBILITIES: Issuance of approval to insured members seeking both inpatient and outpatient care as per policy guidelines. Monitor cost, average length of stay on inpatient cases. Issue guidance on Pre-authorized optical, dental and scheduled procedures Conduct Hospital visits whenever the insured members are hospitalized Respond to stakeholder inquiries on cases involving medical care management. Receive and respond to Medical emergency lines and ensure 24-hour coverage Negotiate for discounts from doctors and hospitals on specific cases and procedures from time to time Fac