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Showing posts with the label Banking/Customer Care

Customer Service Associate - Narok at I&M Bank

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.   Customer Service Associate - Narok Job Type Full Time Qualification BA/BSc/HND Experience Location Narok Job Field Banking  , Customer Care  Job Purpose The role holder ensures customer service delivery levels are as per the Bank’s prescribed standard, customer satisfaction and retention Key Responsibilities Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications Preparing audit confirmations, certificate of balance, interest certificate and opinion letters for customers. Ensuring the completion of all Account opening Documentation and following up on deficiencies Facilitating customers’ access to lockers Attending to walk-in customers enquiri

Customer Service Associate - Busia at I&M Bank

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.   Customer Service Associate - Busia Job Type Full Time Qualification BA/BSc/HND Experience Location Busia Job Field Banking  , Customer Care  Job Purpose The role holder ensures customer service delivery levels are as per the Bank’s prescribed standard, customer satisfaction and retention Key Responsibilities Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications Preparing audit confirmations, certificate of balance, interest certificate and opinion letters for customers. Ensuring the completion of all Account opening Documentation and following up on deficiencies Facilitating customers’ access to lockers Attending to walk-in customers enquiri

Relationship Manager - Diaspora Banking at HF Group

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively. Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending ...   Relationship Manager - Diaspora Banking Job Type Full Time Qualification BA/BSc/HND Experience 3 - 4 years Location Nairobi Job Field Banking  , Customer Care  Principle Accountabilities Financial Performance (60%) Output   Achieve the set monthly and annual sales targets for all the consumer Banking products for this segment.   Prospect, anticipate and close all sales leads within the shortest time possible in an efficient way.   Develop a clear aggressive sales pipeline for both existing and potential customers.    Prospecting and recruiting new customers for the various Consumer Banking products, understanding their needs and requirements. Cu