Customer Service Associate - Narok at I&M Bank
I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Customer Service Associate - Narok Job Type Full Time Qualification BA/BSc/HND Experience Location Narok Job Field Banking , Customer Care Job Purpose The role holder ensures customer service delivery levels are as per the Bank’s prescribed standard, customer satisfaction and retention Key Responsibilities Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications Preparing audit confirmations, certificate of balance, interest certificate and opinion letters for customers. Ensuring the completion of all Account opening Documentation and following up on deficiencies Facilitating customers’ access to lockers Attending to walk-in customers enquiri