Assistant Manager – Digital Channels Support at Rafiki Microfinance Bank
Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities. Read more about this company Assistant Manager – Digital Channels Support Job Type Full Time Qualification BA/BSc/HND Experience 5 - 6 years Location Nairobi Job Field Product Management The main responsibility of the job holder will be to actively manage and take responsibility for the digital channels team within the Service Delivery Department. The job holder will ensure that all digital channels are processed and settled, and client disputes resolved in an accurate and timely manner and in compliance with all relevant regulation, policies and procedures. JOB DESCRIPTION Managing and monitoring in ensuring uptime with all the digital platforms in digital support department being Money Transfer Services Lipa Na M-PESA, B2C, C2B, Juba Express, Rapid Transfer, Western union, Money gram, Xpress