Operations Support Officer at Demulla
Demulla, established in 2017, is a leading micro-lending institution providing innovative financial solutions to micro and small businesses. We leverage a deep understanding of consumer behavior and the unique needs of micro-enterprises, alongside a highly skilled team with extensive experience, to deliver tech-driven financial services. Our approach ensu... Operations Support Officer Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Administration / Secretarial KEY REPSONSIBILITIES Analyze daily, weekly & monthly operations reports Track KPIs & SLAs, identify gaps, and flag risks Follow up on action items, emails, and operational commitments Support timely execution and task closure across teams REQUIREMENTS & SKILLS Strong data analysis and reporting skills High attention to detail with strong follow-through Excellent communication & coordination skills Good understanding of operations metrics & internal controls Check h...