Reservations Supervisor at Radisson Hotel Group
Radisson Hotel Group is one of the world's largest and most dynamic hotel groups with seven distinctive hotel brands with more than 1,100 hotels in destinations around the world. Our portfolio of hotel brands includes: Radisson Collection, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and Country Inn & Suites by Radis... Reservations Supervisor Job Type Full Time Qualification BA/BSc/HND Experience 4 years Location Nairobi Job Field Hospitality / Hotel / Restaurant Description TASKS, DUTIES AND RESPONSIBILITIES MAXIMISES HOTEL REVENUE AND GUEST SATISFACTION Greets guests over the phone in a friendly, courteous manner. Records reservation information accurately in the PMS (Opera). Both Group and transient business reservations. Informs other departments of VIP arrivals. Advises travel agencies and companies on the required deposit and cancellation policy. Coordinates with Sales & Marketing and Front Office sections and updates them on any changes