CRM Manager (Tour Operations/Reservations) at Summit Recruitment and Search
Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rw... CRM Manager (Tour Operations/Reservations) Job Type Full Time Qualification BA/BSc/HND Experience 5 years Location Nairobi Job Field Customer Care , Travels & Tours Responsibilities Provide leadership, guidance, and support to the reservations team Oversee and manage daily operations, ensuring efficient and accurate handling of customer reservations Develop training programs and provide ongoing coaching to enhance the team’s customer engagement and performance Track team performance metrics, set goals, and foster a culture of continuous improvement. Utilize CRM systems and tools to manage and track customer information, inc