Fraud Intern at M-KOPA Solar

M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.
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Fraud Intern

  • Job TypeContract
  • QualificationBA/BSc/HND
  • Experience2 years
  • LocationNairobi
  • Job FieldInternships / Volunteering 

JOB PURPOSE

Support accurate processing of all fraud-raised inquiries and proper documentation of all fraud leads within stipulated service level agreement.

KEY JOB FUNCTIONS

  • Respond to all fraud inquiries and leads provided within stipulated timelines.
  • Monitor and Man, the fraud escalation queue on Freshdesk to ensure SLA adherence.
  • Conduct due diligence, and process all fraud tickets from Freshdesk with complete accuracy.
  • Document and track all fraud tickets on fraud SharePoint list correct data and maintain a high standard of data quality, controls, and comprehensiveness regarding all recorded data.
  • Conduct recorded investigations over the phone by interrogating suspects and the claimant to determine the legitimacy of the fraud allegations.
  • Send daily reports on daily ticket resolution and audit.

EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED

  • Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE).
  • Two years’ work experience in a professional role.
  • Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.
  • Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders.
  • A positive, learning-oriented attitude and capacity for self-empowerment.
  • Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative methods

Method of Application

Interested and qualified? Go to M-KOPA Solar on jobs.ashbyhq.com to apply

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