Customer Account & Order Management Specialist at Bayer East Africa

Bayer is a Life Science company with a more than 150-year history and core competencies in the areas of health care and agriculture. With our innovative products, we are contributing to finding solutions to some of the major challenges of our time. Bayer group An analysis by well-known branding agency Interbrand in 2015 valued the Bayer brand at รข&sb...

 

Customer Account & Order Management Specialist

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 - 5 years
  • LocationNairobi
  • Job FieldCustomer Care  , Logistics 

Role purpose

  •  Execution of the best-in-class service through effective interactions with customers to ensure customers’ business needs are fulfilled and sales targets are met in partnership with the Commercial organization
  •  Implement outstanding customer service strategies aimed at enhancing customer experience and drive business.

Key responsibilities and tasks

  •  Orchestrate the service relationship, acting as primary contact for customers in executing end to end sales order process
  •  Liaise with pricing teams for price/discount checks and execute daily invoicing and billing
  •  Provide overall business update and customer account info (sales status, order bank, delivery timelines)
  •  Analyze account history, understand the region’s supply needs, help make decisions to optimize orders and product deliveries
  •  Monitor customer prioritization, delivery forecast targets and support product allocation management
  •  Participate in Sales & Operations Execution and Sales & Operations planning
  •  Identify and implement improvements in operational efficiency and customer experience
  •  Drive communication flows with customers to obtain feedback on service level and capture ideas for continuous improvement
  •  Seek customer feedback to track satisfaction level and identify solutions to improve experience
  •  Manage customer complaints, resolution, documentation, and communication
  •  Update customer account information and master data system update
  •  Deploy training sessions and influence customers to adopt new processes, tools and systems
  •  Provide function specific peer-to-peer training and onboarding of new colleagues.

Experience, Skills and Qualifications

  •  Degree in Customer Service / Supply Chain Management / Logistics / Business Studies or related field
  •  Excellent verbal and written communication skills (English & Swahili)
  •  Computer literacy
  •  Knowledge of IT systems: SAP, Salesforce
  •  Knowledge of ISO 9001:2015 quality management standard and procedures
  •  Good analytical skills, strong planning capabilities, and strategic thinking.
  •  Business key competencies: customer focus, strategic mindset, results orientation, collaboration, agility, complaint management and decision making
  •  Strong customer orientation with a good sense of relationship management and building trust
  •  3-5 years operational experience in Customer Service, Commercial, Logistics or Administration 

Method of Application

Interested and qualified? Go to Bayer East Africa on bayerza.my.salesforce-sites.com to apply

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