Customer Service Intern at Bayes

Bayes, which is the trading name of PI Capital is a diversified Kenyan Microfinance. This association gives the mobile lender access to a number of bankable services based on the robust technological infrastructure that its parent company has assembled. Bayes is an award-winning micro finance institution based in Nairobi, Kenya that provides mobile loans,logbook loans, asset financing, salary advance and merchant loans.

 

Customer Service Intern

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care  , Internships / Volunteering 
  • We are looking for a dedicated Customer Service Intern to join our team.
  • The successful candidate will assist in managing customer interactions, ensuring a positive customer experience, and supporting various customer service functions.

Responsibilities:

Customer Interaction:

  • Handle incoming calls, emails, and chat inquiries from customers.
  • Provide accurate information about our products and services.
  • Resolve customer complaints in a timely and professional manner.
  • Assist in the onboarding and verification of new customers.

Feedback and Improvement:

  • Collect and analyze customer feedback to identify areas for improvement.
  • Assist in developing strategies to enhance customer satisfaction.
  • Participate in brainstorming sessions to improve service processes.

Engagement and Satisfaction:

  • Help implement customer engagement initiatives.
  • Support efforts to reduce customer churn and increase loyalty.
  • Contribute to the creation of a positive and supportive customer service environment.

Qualifications:

  • A degree in Business, Communications, or a related field.
  • Strong communication skills, both written and verbal.
  • Ability to multitask and manage time effectively.
  • Proficiency in Microsoft Office Suite and customer service software.
  • A proactive attitude and willingness to learn.

Benefits:

  • Hands-on experience in customer service and support.
  • Exposure to various aspects of customer relationship management.
  • Opportunity to work in a dynamic and collaborative team environment. Mentorship and training from experienced professionals.

Method of Application

If you meet above requirements:
Send your application and CV to hr@bayes.co.ke
Deadline 14th June 2024

Comments

Post a Comment

Popular posts from this blog

Deputy Director Public Works at Turkana County Government

Turkana is the 2nd largest county in Kenya 77,000 sq.km. It is also the north-western most county in Kenya and is known mostly for its scenic landscapes and rich culture. Read more about this company   Deputy Director Public Works Job Type Contract Qualification BA/BSc/HND , MBA/MSc/MA Experience Location Turkana Job Field Building and Construction  , Engineering / Technical  REF: TUR/CPSB/057/2022/2023: DEPUTY DIRECTOR PUBLIC WORKS, JOB GROUP ‘Q’, ONE (1) POST. Deputizing the director Public works and assist on matters of buildings/construction management in the county. Duties and responsibilities:- formulating, implementing and reviewing buildings/construction development policies, strategies, procedures, plans, standards and guidelines; initiating review and dissemination of appropriate legislation and regulations on buildings/constructions development; facilitating designs, approval and implementation of buildings/construction development programmes facilitating implementation of s
Read more

Project Director at LVCT Health

LVCT Health is an indigenous Kenyan non-governmental and not-for-profit organization established in 2001. We are driving Kenya towards HIV prevention, with an ultimate goal of reducing HIV infections to zero. We offer integrated HIV services through development of models that are scaled up to the national models. We also carry out sexual and reproductive ...   Project Director Job Type Full Time Qualification MBA/MSc/MA Experience 7 - 10 years Location Kiambu Job Field Medical / Healthcare  Job purpose The Project Director will be responsible for providing overall strategic and technical oversight to the Dhibiti Project in Central region. This includes responsibility for the technical, monitoring and evaluation and financial and operations components of the project. S/he will work closely with the Program Director and other directors/managers to ensure adherence to technical and contractual requirements of the grant, achievement of targets and project alignment to institutional vision
Read more

School Office Administrative Officer (a female preferred) at Tamkeen Integrated Schools

School Office Administrative Officer (a female preferred) Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 - 5 years Location Nairobi Job Field Administration / Secretarial  Tamkeen Integrated Schools (TIS), is a private school in Kileleshwa providing the revered Cambridge System from Kindergarten to A-levels with a strong emphasis on STEM, Islamic Education, and Coding Programs. Our holistic approach integrates spiritual enrichment, recreation, and specialized teaching in Islamic Values, Arabic, and Quran memorization, fostering student ownership of learning in a modern Islamic education system. Tamkeen Integrated Schools is actively seeking a highly skilled Administrative Officer to join our team. The ideal candidate will bring a wealth of experience in school office administration, with a specific focus on the Cambridge system and academic matters. Exceptional organizational skills and a strong commitment to customer service and problem solving are essential. Key R
Read more