Customer Technical Service Specialist – Manufacturing at Corporate Staffing

Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.

 

Customer Technical Service Specialist – Manufacturing

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience8 years
  • LocationNairobi
  • Job FieldCustomer Care 

Roles and Responsibilities 

Technical Customer Support

  • Develop and maintain systems to preserve quality customer satisfaction relating to service activities and products.
  • Collates reports from on-site warehouse pallet packaging care keepers.
  • Interacts with customers in order to resolve technical issues. 
  • Ensures the company’s logistic capabilities meet up with customer local off-load requirements.  
  • Acts as customer contact for label development and promotions.
  • Processes and records call transactions using a computer and designated tracking software.
  • Assists in the process and continuous improvement/Recycling unit with the execution of the recycling program.
  • Monitors performance (quality, food safety, and services) according to agreed standards and takes necessary action to communicate/advise/assist according to performance level.
  • Monitors standards and updates to ensure internal quality and food safety management system attains requirements.
  • Maintains all corrective and preventive action data for customer issues.
  • Utilises problem-solving tools in conjunction with a process improvement unit to eliminate customer quality concerns.
  • Gather appropriate and adequate data for the preparation of the Quality Assurance unit’s monthly report.
  • Implements, maintains, monitors, and improves the quality and food safety management system for the company.

Integrated Management Systems and food safety management systems

  • Supports quality assurance/auditing processes within the company in line with IMS (quality, environment, health and Safety) food safety and other requirements.
  • Develops an audit schedule in line with ISO 9001, ISO14001, OHSAS18001, and FSSC22000 sends to the Quality Assurance Manager for review. 
  • Follows up on all activities relating to the establishment, implementation and maintenance of the Integrated Management System (Quality Management System ISO9001 and Food Safety System

Others

  • Assists in the process and continuous improvement/Recycling unit with the execution of the recycling program.
  • Facilitates technical educational presentation on can production and advantages of recycling for the target audience (children between 6 and 13 years).
  • Assists with the implementation, maintenance and continuous improvement of the integrated management system (ISO9001, ISO14001, OHSAS18001) and food safety management system.

Qualifications:  

  • Minimum of a First Degree in Engineering (Preferably Mechanical)
  • At least 8 years post-qualification experience in a similar role within the manufacturing industry
  • Quality Assurance and Control
  • Hazard Analysis and Critical Control Points (HACCP)
  • Statistical Process Control (SPC)
  • Inspections and Continuous Monitoring
  • Manufacturing Operations
  • Audit Management

Benefits:

  • Medical, Pension, performance-based bonus, group insurance

Requirements

  • Passport- travel for 3-4 months for training purposes within Africa

Method of Application

Send your application to

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