Floor Supervisor (Pre-Opening) at Accor

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties

 

Floor Supervisor (Pre-Opening)

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience1 year
  • LocationNairobi
  • Job FieldJanitorial Services 

Job Description

  • The Housekeeping Supervisor will manage the daily operations of his/her assigned section ensuring the ultimate comfort, cleanliness, safety and standards for all guest and members as expected. He/she will maintain superior standards of presentation, maintenance and cleanliness in all areas of the hotel while ensuring the safety and confidentiality of all Guests.  He/she will act as a leader to all housekeeping team members and assist with Guest and Colleague concerns. 

Responsibilities

  • Maintains a presence as requested at hotel / department meetings and committees.
  • Always complies with Accor standards and regulations to encourage safe and efficient hotel operations.
  • Handle Guest concerns and react quickly, logging and notifying proper areas to service them.
  • Actively participate in daily briefing, daily warm up and department meetings
  • Ensures Room Attendants are informed daily about VIPs, extras – priority in their section.
  • Ensures check-out rooms are returned in a timely manner.
  • Verifies rooms with Privacy Please indicators and co-ordinate make up with Room Attendants
  • Train and coach colleagues on expected standards of service
  • Conducts daily inspections of guestrooms and floors.
  • Be knowledgeable on all current guest services and events in the hotel.
  • Inspects show rooms, guestrooms, guest elevator foyers, storage and supply rooms, and Room Attendant's carts and closets to ensure the quality of work of the housekeeping team.  
  • Notify Room Attendant/House Attendant of any deficiencies found and return to correct when applicable. Re-inspect corrected room.
  • Physically check discrepant rooms to ascertain status. Confirm status of all rooms at end of day.
  • Reports any damage, special cleaning, change of soft furnishings etc. to Housekeeping Supervisor, on any issues in all areas of the hotel.
  • Confirm that all daily duties are completed to standard by: Room Attendants and House Attendant
  • Work with all Housekeeping staff to maintain and improve guest service scores.
  • Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed.
  • Ensures all Lost and Found items are logged on the system in the HSK shared file and handed in by Security.
  • Ensures any Health/Safety matters are reported and followed up.
  • To conduct proper handover with each day Floor Supervisor to keep seamless information flow.
  • Carry out any reasonable duties not detailed in the scope.

Qualifications

  • Diploma in Housekeeping & Laundry Operations or related field.
  • Minimum 1 year experience in a similar position in a 4/5* star
  • Service focused personality is essential
  • Prior experience working with Opera 
  • Strong interpersonal and problem-solving abilities and the ability to lead by example

Method of Application

Interested and qualified? Go to Accor on jobs.smartrecruiters.com to apply

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