General Manager at HQ Kenya House at Tatu City Limited
General Manager at HQ Kenya House
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience10 years
- LocationNairobi
- Job FieldAdministration / Secretarial , Hospitality / Hotel / Restaurant
JOB DESCRIPTION
Join the team at HQ Kenya House, a new members club opening at Tatu City!
HQ Kenya House, the first African American-owned private club in Africa, hires dynamic hospitality professionals. The club is owned by The Burns Brothers, trailblazers in culture-focused ventures. A sister club of the first HQ, known as HQ DC House and located in Washington, DC, HQ Kenya House will be a beacon of curated experiences tailored for personal and professional growth with a fusion of networking opportunities, development programs, and culturally enriching events.
Overview: Oversee all aspects of club operations, ensure exceptional member experiences, and drive the overall success and growth of the club.
KEY RESPONSIBILITIES:
- Serve as the General Manager.
- Report to the President and Managing Partner.
- Provide strong leadership to the club’s staff, fostering a positive and service-oriented work environment.
- Responsible for reviewing and approving all Membership and Corporate Membership Applications.
- Ensure that the club delivers exceptional member experiences by maintaining high standards of service, facilities, and amenities and implementing programs to enhance member satisfaction and retention.
- Oversee all aspects of club operations, including facilities management, event planning, membership services, and vendor relationships, ensuring efficient and effective day-to-day functioning.
- Develop and manage the club’s budget, monitor financial performance, and drive revenue generation through membership sales, event bookings, and other revenue streams while controlling costs to meet financial targets.
- Develop and implement strategic plans to drive membership growth, enhance club offerings, and expand revenue opportunities while staying attuned to industry trends and member preferences.
- Collaborate with the marketing and business development teams to develop and execute membership recruitment and retention strategies, leveraging various promotional activities and member engagement programs.
- Ensure that the club complies with all relevant laws, regulations, and safety standards, and implement risk management strategies to safeguard the club’s assets and reputation.
- Build and maintain relationships with local community organisations, businesses, and stakeholders to enhance the club’s visibility and engagement within the community.
- Travel, as necessary.
- Days of weekly service include Monday through Friday and, as otherwise necessary, for events and activations; the flexibility to work evenings and weekends.
- Uniform: Professional attire with nametag (examples include slacks, blouse, blazer, dress, dress shoes, flats). No sneakers are permitted as part of the uniform.
DESIRED QUALIFICATIONS & SKILLS:
- Bachelor’s degree in Hospitality Management, Business Administration or relevant field.
- 10+ years of working experience of working as a Hospitality Manager at a similar level
- Exceptional hands-on experience in food and beverage services.
- Excellent communication and interpersonal skills.
- Knowledge of the PMS (Property Management System) and DRS (Daily Revenue System) programs will be preferred.
- Excellent revenue and reporting accuracy in a timely fashion
- Excellent organisational and leadership skills.
- Good business acumen
- Exceptional time management and crisis management skills.
- Acute attention to detail with a creative mind to design additional revenue-generating activities and events for the Resort
- Integrity, honesty, time management and people skills are essential to this critical role.
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