Group Trips Manager at Luxe Tribes

Luxe Tribes is all about encouraging everyone to adventure more by breaking barriers and making travel exciting and stress-free with our bucket list experiences!

 

Group Trips Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldTravels & Tours 

Department lead Responsibilities:

  • Oversee relationships with vendors, tour operators, hotels etc. and ensure that they meet our quality standards and offer flexible terms and competitive prices.
  • Oversee client information and financial records.
  • Managing a departmental budget and forecasting budgetary requirements.
  • Identify ideal customer profiles and map customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements – from purchase to product return to customer support.
  • Liaise with internal teams to ensure that gaps in the customer experience- irrespective of where they occur in the journey – are plugged.
  • Regular communication with internal stakeholders and other customer-facing teams to identify gaps and opportunities.
  • Raising red flags wherever the business process – billing, installation or anything pre or post-sales – needs correction to ensure the customer has a seamless experience with the company.
  • Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered
  • Monitor competition and Identify opportunities to reach new market segments
  • Come up with recommendations to better company efficiency & improve customer satisfaction on group trips
  • Organize communication efforts for upcoming trips - work with the team to ensure we are providing useful information to clients before each trip
  • Act as the main point person for major customer service complaints as well as all ongoing trip updates and co-ordination concerns
  • Manage a small team of experienced coordinators and ensure they carry out their responsibilities during the trip
  • Ensure proper approval for customer discounts, trip credits/transfers 

Travel Role and Responsibilities

  • Part of your position will entail occasional traveling to some countries on our group trip calendar list and ensuring each trip goes smoothly
  • Stay up to date with the latest travel trends and incorporate them into future experiences for clients
  • Liaise with vendors, exhibitors, and stakeholders during the event or travel planning process to ensure everything is in order.

Working hours

  • This is a full-time remote position requiring approximately 40 hours per week
  • You will be paid every month by the 25th of each month  

Qualifications:

  • Proven experience in travel industry trends, team management, and travel planning.
  • Strong understanding of business operations and strategic planning.
  • Knowledge of luxury travel destinations and experiences
  • Exceptional organizational, communication, and leadership skills.
  • Ability to handle multiple projects simultaneously and meet tight deadlines.
  • Tech-savvy with proficiency in travel planning software and tools.
  • Customer-oriented mindset with a strong focus on enhancing customer experience.
  • Bachelor's degree in a relevant field is preferred and willingness to travel as needed.
  • Looking for a seasoned travel agent who can join our team full time
  • Understands what it takes to provide excellent hospitality and is numbers oriented
     

Method of Application

Interested and qualified? Go to Luxe Tribes on airtable.com to apply

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