Hotel Manager at CDL Human Resource

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

 

Hotel Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience2 - 5 years
  • LocationKitale
  • Job FieldHospitality / Hotel / Restaurant 

Duties:

  • Provide the Revenue Management Department with market analysis and forecasts of competitors’ rates and local market conditions impacting occupancy and rates.
  • Support sales efforts as directed by management.
  • Train front desk staff on selling techniques and current promotions procedures.

Financial Results:

  • Assist in budget planning by forecasting changes in operating expenses and labor costs.
  • Manage costs based on business forecasts, scheduling labor according to staffing guidelines, and controlling other expenses and utility costs.

Guest Satisfaction:

  • Train staff in guest service procedures and handling upset guests according to company standards.
  • Personally handle difficult guest situations and resolve service issues promptly.
  • Respond to guest complaints and comments in line with company standards.

Employee Management:

  • Recruit, select, train, and manage employees to deliver quality guest services and achieve revenue and profit goals.
  • Administer HR policies, payroll, and personnel transactions.
  • Develop potential management candidates and trainees as per HR guidelines.

Leadership and Compliance:

  • Conduct business professionally and in accordance with company policies, ethical standards, and conflict of interest guidelines.
  • Maintain satisfactory scores in employee satisfaction surveys and manage turnover levels.
  • Ensure hotel physical condition meets established quality control standards to enhance guest experience and protect company assets.

Requirements

MINIMUM EDUCATION:

  • Bachelor’s Degree in Hotel/Restaurant Management or Business and public relations is a plus. Equivalent experience is acceptable.

MINIMUM EXPERIENCE:

  • 2 - 5 years as Hotel General Manager or other hotel management role.

GENERAL REQUIREMENTS:

  • Ability to sit or stand for extended periods.
  • Capable of thriving in a fast-paced and stressful environment.
  • Skilled in managing multiple interruptions while maintaining professional and courteous service to internal and external customers.
  • Flexibility in work hours and availability for extended hours, nights, and weekends.
  • Proficiency in various computer software applications including Word, Excel, PowerPoint, and Access.
  • Effective oral and written communication skills.
  • Strong analytical skills and decision-making ability.
  • Capability to work independently, prioritize tasks, and obtain required certifications.
  • Female candidates are encouraged to apply.

Method of Application

Interested and qualified? Go to CDL Human Resource on cdl.zohorecruit.com to apply

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