Room Attendant at Accor

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties

 

Room Attendant

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care  , Janitorial Services 

Job Description

GENERAL MISSION

  • To make the guest feel welcome in providing personalized service and ensure that guests experience all the comfort they expect from a 5-star hotel. 
  • To provide cleaning service to guestrooms and respond to guest’s requests ensuring maximum guest satisfaction in accordance to Hotel established standards.
  • To make sure that all rooms are well supplied and ready on time.
  • To clean guest floors and surrounding service areas in accordance to the standard required by our hotel.

TECHNICAL RESPONSIBILITIES

  • Receive work assignment and keys then proceed to assigned area.
  • Clean guestroom in the following order: early guests request, occupied room with make-up sign, check guestrooms prior to the time of arrival, occupied rooms, check out rooms.
  • Turns-in all lost and found items to housekeeping office.
  • Keeps floor linen room closet clean and locked at all times.
  • Refolds linen and arranges shelves.
  • Completes special daily work assignment.
  • Does physical room status check then fills out room status report form.
  • Fills out working assignment sheet as each room is completed.
  • Does special cleaning project assigned by the superior.
  • Pick-up room service trays and trolleys left inside guestrooms or hallways and place them at the service area.
  • Replenishes and tidies -up maid’s cart in preparation for the next shifts task.
  • Clean the housekeeping equipment after every use.
  • Notify superior of any guests who are sick or suspicious looking character on the floors.
  • Notify the Supervisor of the presence of guest pets and electrical appliances.
  • Report to superior defective machines, tools, cleaning equipment, immediately.
  • Be aware of guest needs and services provided by housekeeping.
  • Greet guest at the corridor/entrance door and assist with check in.
  • Ensure that rooms are cleaned before the guest returns.
  • Update extra items in the room and arrange on guest request or as per history.
  • Checks and replenishes mini-bar items.
  • Sends guest clothing to laundry and ensure timely return.
  • Carries other services asked for by guest.
  • Ensure a high standard of cleanliness of corridor and public areas.
  • Raise alarm immediately if fire / smoke are detected on the floors.
  • Report to order taker / supervisor any discrepancies, damages or losses of hotel property in guestroom and hallway
  • Notify the Supervisor and office of value belong in guest room
  • Distributes daily newspapers to guest room
  • Assists in training new room attendant

Reports to order taker rooms that are not done and why? Write down also in the floor endorsement logbook.

Qualifications

  • A proven ability to manage multiple projects and deadlines; works well under pressure
  • Previous housekeeping experience an asset
  • Excellent communication and organizational skills
  • Strong interpersonal skills and a love of working as part of a team
  • Highly responsible & reliable

Method of Application

Interested and qualified? Go to Accor on jobs.smartrecruiters.com to apply

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