Customer Service Operations Associate at Senga Technologies

Senga is a logistics software and services company catering to businesses shipping in Africa. Our goal is to simplify and ease the supply chain and logistics experience for the businesses that we serve, from the movement of goods to the software tools used to manage the workflows that help our customers get products to their customers.

 

Customer Service Operations Associate

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience2 years
  • LocationNairobi
  • Job FieldCustomer Care  , Logistics 

Your key role in operations

  • Build and maintain relationships with customers and transporters
  • Achieve high customer service and proper transporter management
  • Address general customer requests and operations issues
  • Manage customer transactions including trips and after-sale service
  • Communicate effectively and efficiently with customers and team members
  • Maintaining exemplary operational records

Your qualifications

  • University degree level education with up to 2 years post-university work experience (start-up experience a plus but not required). We don’t focus on your field of study - just your dedication, integrity, dynamic nature, and ambition. High degree of professionalism and extreme attention to detail, excellent verbal and written communication skills with good mathematical, coordination and logistics handling skills. Good administrative and organisation skills with strong forward planning skills are also required. Strong preference for candidates who have worked in service and hospitality industries.

Physical demands & work environment

  • Ability to withstand pressure and to effectively manage multiple tasks simultaneously. Flexibility to work evenings, weekends and public holidays. Intermittent travel is required.

Method of Application

As we grow, your efforts will be duly rewarded. As much as you will be a partner in our growth, we will be a partner in your development. We are building a world-class company and we can’t wait for you to join us. If we sound  interesting to you and you have the qualifications and experience required, please apply.

Only applications submitted via the application link will be considered. We do not accept or respond to applications sent via email or other channels. Candidates who do not meet the qualifications will not be considered.

Applications are reviewed on a rolling basis.

Interested and qualified? Go to Senga Technologies on senga.co to apply

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