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Glee Nairobi is a 5-star luxury hotel nestled in the leafy suburb of Runda, close to Nairobi's UN and Diplomatic enclaves. Set amid 8 acres of lush landscapes, this city hotel with a resort feel features: 211 exquisitely designed rooms & suites, 6 distinctive restaurants & bars, Spa, Pool, Kids Club, Nightclub, 9 versatile meeting rooms, 2 stunning ballrooms...   Food & Beverage Service Waiters/Waitress Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Catering / Confectionery  , Customer Care  Job Summary Welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks. Key Requirements: Excellent customer service skills. The ability to work well with others. The ability to accept criticism and work well under pressure. Very attentive to details. Excellent verbal communication skills. A des

Bayes, which is the trading name of PI Capital is a diversified Kenyan Microfinance. This association gives the mobile lender access to a number of bankable services based on the robust technological infrastructure that its parent company has assembled. Bayes is an award-winning micro finance institution based in Nairobi, Kenya that provides mobile loans,logbook loans, asset financing, salary advance and merchant loans.   Customer Service Intern Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  , Internships / Volunteering  We are looking for a dedicated Customer Service Intern to join our team. The successful candidate will assist in managing customer interactions, ensuring a positive customer experience, and supporting various customer service functions. Responsibilities: Customer Interaction: Handle incoming calls, emails, and chat inquiries from customers. Provide accurate information about our products and services. Resolve customer c

Afrique Shipping Services Ltd. was founded in 2009. We provide efficient and effective clearing and forwarding services to our clients. Our professional services have earned us a reputation of excellence from both our local and global clients.   Customer Service Personnel Job Type Full Time Qualification MBA/MSc/MA Experience 2 years Location Nairobi Job Field Customer Care  Will be responsible for ensuring excellent customer service standards, must be detail-oriented, able to work under pressure and have a strong understanding of customer service principles. Key Responsibilities: Monitor customer service metrics such as response time, resolution time, and customer satisfaction scores. Develop and maintain standard operating procedures (SOPs) for customer service operations. Handle escalated customer complaints and provide timely resolutions. Work closely with other departments such as Sales & Marketing,  operations and logistics to ensure a seamless customer experience Maintain a

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties   Guest Relations Officer/Pullman Porter Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Job Description We are seeking a dedicated Guest Relations Executive to ensure every guest enjoys a memorable and seamless stay. This role requires a combination of impeccable hospitality skills, attention to detail, and a genuine passion for exceeding guest expectations. Key Responsibilities: Guest Engagement:  Welcome guests warmly upon arrival, engage with them throughout their stay, and anticipate their needs to provide personalized service and enhance their overall experience. Concierge Services:  Assist guests with various requests, including restaurant reservations, transportation arrangements, and sightseeing recommendations, ensuring that their stay is both enjoyable and convenient. Problem Resolution:  Address g

Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home.  Enjoy the experience of quality cooking on LPG at the price of charcoal.  BCC is now offering Kenyans the chance to save money whi...   Customer Relations Officer Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  , Sales / Marketing / Retail / Business Development  As a Kenyan-based company with Silicon Valley in our DNA, we’re using the latest tools to automate our customer experience, from mobile cloud CRM to an all electric delivery fleet. Cooking is all too often the number one source of CO2 emissions per family, and our ambition is as simple as it is bold: take trees off the dinner menu in Africa. This is a chance to be part of a high growth company transforming how we cook for the better, while making a real a

Liberty Life Assurance Kenya is a life insurance provider that has been providing relevant products to Kenyans for over 50 years. Our purpose at Liberty is to make a difference in people’s lives by making financial freedom possible. We change realities and make freedom possible by providing innovative and relevant solutions that help our customers p...   Customer Experience Specialist Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Are you passionate about providing customers with a top-notch experience ? We're looking for a Customer Experience Specialist to join our dynamic team! Method of Application Apply today by clicking the link below and sending your application and CV to  hr@libertylife.co.ke   by  19th, June 2024

We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. ...   Customer Service Representative-Retention Job Type Full Time Qualification BA/BSc/HND Experience 1 - 2 years Location Nairobi Job Field Customer Care  Mission Statement for the Role: To be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues. Overall Responsibility: Receive, document and resolve inbound requests from customers, through all our inbound communication channels-voice, WhatsApp, Facebook, twitter and chat on a daily basis. Key SMART Results for A-Player Success: Poa customer experience is known across Kenya for being able to understand customer ex

We are a Human Resource Management Consulting Company based in Nairobi Kenya providing a comprehensive range of Human Resources Solutions with your business needs and focus in mind.   Customer Service Representative Job Type Full Time Qualification Diploma Experience Location Nairobi Job Field Customer Care  Our client is a leading e-commerce company in Kenya, dedicated to providing customers with exceptional online shopping experiences. They pride on offering diverse product range, user-friendly website, and commitment to customer satisfaction. As they continue to grow, they are looking for a dedicated Customer Service Representative to join their dynamic team. Key Responsibilities : Respond to customer inquiries via phone, email, and chat in a professional and friendly manner. Resolve customer complaints and issues efficiently, ensuring customer satisfaction. Provide detailed information about products, services, and order statuses. Process returns, refunds, and exchanges in accordan

We are a Human Resource Management Consulting Company based in Nairobi Kenya providing a comprehensive range of Human Resources Solutions with your business needs and focus in mind.   Customer Service Representative Job Type Full Time Qualification Diploma Experience Location Nairobi Job Field Customer Care  Our client is a leading e-commerce company in Kenya, dedicated to providing customers with exceptional online shopping experiences. They pride on offering diverse product range, user-friendly website, and commitment to customer satisfaction. As they continue to grow, they are looking for a dedicated Customer Service Representative to join their dynamic team. Key Responsibilities : Respond to customer inquiries via phone, email, and chat in a professional and friendly manner. Resolve customer complaints and issues efficiently, ensuring customer satisfaction. Provide detailed information about products, services, and order statuses. Process returns, refunds, and exchanges in accordan

Sentrim Hotels & Lodges offers a serene escape into some of the most picturesque locales across Kenya, including Amboseli, Tsavo, Elementaita, Masai Mara and Mombasa. Each property combines the charm of natural surroundings with comfortable accommodations, exceptional service and a range of amenities designed for both leisure and business travellers.   Waiter Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 2 years Location Nairobi Job Field Customer Care  Individual Competencies - Education & soft skills Diploma or Certificate in Food & Beverage Service and Sales. Good food & beverage knowledge with great personality & attitude. Guest oriented and self-driven. Team player with good organization skills. Requirements: At least 2+ years working experience in the similar position in a reputable 4 or 5-star hotel. Age bracket of 22 - 35 yrs Method of Application Qualified candidates who meet the required criteria are invited to submit their applications

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.   Customer Relations Executive Job Type Full Time Qualification BA/BSc/HND Experience 5 years Location Nairobi Job Field Customer Care  Brief Description Job Purpose Statement: Reporting to the CustomerRelations and Excellence Manager the role will ensure effective complaint management system and service recovery that enhances customer loyalty,encourages repeat business translating to business retention and reduction inoperations cost and achievement of Revenue. Detailed Description Timely resolution of customer complaints, while making follow-ups on compliments or suggestions to ensure business retention. Analysis of consumer trends and preparation and distribution of high-level customer service reports for the Business Leadershi

Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.   Team Lead Customer Relations Executive Job Type Full Time Qualification BA/BSc/HND Experience 6 years Location Nairobi Job Field Aviation / Airline  , Customer Care  Brief Description Reporting to the Customer Relations and Excellence Manager, the incumbent will be responsible for effectively supervising, managing and supporting the customer relations executives to ensure the defined Operations departmental standards and measures are achieved, with a view to enhancing customer experience. Ensure that a customer focused, high-performance, high-commitment environment is developed throughout the customer relations operation. Detailed Description Provide hands-on support and guidance to staff to ensure they deliver the required cust

The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. This status was retained up to and until June 27th 2008 when the Banks Special General Meeti...   Sacco Customer Service Officer Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 years Location Nairobi Job Field Customer Care  Customer Service Officer (REF: CSO/06/24) The Officer will be responsible for management of Sacco’s front office, manage walk in clients, and give support to Members and the office team. The role holder also ensures smooth flow of operations and excellent working environment. You will provide services to both internal and customers. Reporting to: Business Development Manager Main Duties and Responsibilities Respond to general member enquiries while identifying and assessing member needs

Finley International Ltd Kenya’s leading Credit Management Firm providing complete debt recovery solutions in Kenya and the larger East African region. We put people first while doing everything professionally to get your money back while still preserving a good relationship with your customer. We combine a customer-centric approach with cutting edg...   Call Centre Agent Job Type Full Time Qualification Diploma Experience 1 - 2 years Location Nairobi Job Field Customer Care  The overall objective of this role is to follow up on non-performing loan accounts and implement a recovery action plan to achieve timely and maximum loan recovery. Reporting to Team Leader, call centre agent will: Monitor allocated portfolio of delinquent loans facilities and determine appropriate collections strategy within pre-determined policies, guidelines and regulation. Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from clients.

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties   Social Hub Manager Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  , Hospitality / Hotel / Restaurant  Job Description The Social Hub Manager is responsible to oversee the operations of the outlet. You will champion the implementation and consistency of the standards and support the Food and Beverage Manager in driving the success of the outlet. Responsible for the smooth operation of the outlet. Interact positively with guests, promoting hotel facilities and services.  Actively contributes towards the achievement of financial targets. Responsible for linking all facets of service, cuisine and entertainment Handles security incidents, guest complaints with confidence and in a professional manner and report it in timely manner to the Food and Beverage Manager. Prepares or checks the work schedules, e

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties   Social Hub Manager Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Customer Care  , Hospitality / Hotel / Restaurant  Job Description The Social Hub Manager is responsible to oversee the operations of the outlet. You will champion the implementation and consistency of the standards and support the Food and Beverage Manager in driving the success of the outlet. Responsible for the smooth operation of the outlet. Interact positively with guests, promoting hotel facilities and services.  Actively contributes towards the achievement of financial targets. Responsible for linking all facets of service, cuisine and entertainment Handles security incidents, guest complaints with confidence and in a professional manner and report it in timely manner to the Food and Beverage Manager. Prepares or checks the work schedules, e

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.   Customer Service Officer - Nakuru Branch Job Type Full Time Qualification BA/BSc/HND Experience 1 year Location Nakuru Job Field Customer Care  Job Description Enforce underwriting controls including on-barding, certificates, booking of business, documentation. Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business. Ensure profitability of the branch through quality control and on-boarding. Quality documentation timely turn around - TAT and. Excellent customer service and retention support. KEY RESPONSIBILITIES Enforce underwriting controls. Ensure clean and accurate data capture. Timely preparation of quotations and follow up. Debiting of pr

Lilwa Delivery, a brand of Nakibolis Heirs Limited, is your trusted last-mile delivery partner serving the Lake Basin region and beyond. We specialize in fast and reliable doorstep deliveries to households in Kisumu, Kakamega, Eldoret, Nakuru, Bomet, Narok, Migori, Busia, Kericho, Bungoma Town, and neighboring areas. Our mission is simple: to enable small bu...   Customer Service Representative Job Type Full Time Qualification BA/BSc/HND Experience Location Nakuru Job Field Customer Care  Responsibilities: Responding to customer inquiries via phone, email, and chat Resolving customer issues in a timely and professional manner Providing product information and assistance Requirements: Strong communication skills Customer service experience preferred Ability to multitask and prioritize tasks Method of Application Interested and qualified? Go to Lilwa Delivery on docs.google.com to apply

Fit Internet brings all the joy Home. Our internet is stable, fast and perfect for home and business.   Customer Service Intern Job Type Full Time Qualification BA/BSc/HND Experience Location Mombasa Job Field Customer Care  Job Responsibilities Manage large amounts of incoming calls in a timely manner Maintaining a positive, empathetic, and professional attitude toward customers at all times. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Identify and assess customers' needs to achieve satisfaction. Meet personal/team qualitative and quantitative targets Take the extra mile to engage customers. Job Requirements B.Sc or Diploma in any relevant field.  A Diploma or B.Sc in Customer care/ marketing/administration/ Public Relations /Communication is an added advantage. Strong listening skills are also required to perform this role. Very articulate with fluent English and Swahili. Must have good interpe

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.   Customer Support Agent - German Bilingual Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Art / Crafts / Languages  , Customer Care  RESPONSIBILITIES You provide exceptional customer service as the primary point of contact for the platform users, responding to inquiries, and resolving issues in a timely and effective manner to ensure user satisfaction. You leverage platforms such as Zendesk, Airtable, and Notion to manage all customer interactions and maintain accurate records. You gather and share constructive feedback from customers to inform product improvements, new feature development, and enhanced user experiences. ABOUT YOU You have previous experience delivering exceptional customer service. You are proficient with support tools like Zendesk, Slack, and Google Sheets.