Customer Service Intern at Fit Internet

Fit Internet brings all the joy Home. Our internet is stable, fast and perfect for home and business.

 

Customer Service Intern

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationMombasa
  • Job FieldCustomer Care 

Job Responsibilities

  • Manage large amounts of incoming calls in a timely manner
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution,
  • Identify and assess customers' needs to achieve satisfaction.
  • Meet personal/team qualitative and quantitative targets
  • Take the extra mile to engage customers.

Job Requirements

  • B.Sc or Diploma in any relevant field.  A Diploma or B.Sc in Customer care/ marketing/administration/ Public Relations /Communication is an added advantage.
  • Strong listening skills are also required to perform this role.
  • Very articulate with fluent English and Swahili.
  • Must have good interpersonal skills to always enable an easy flow with customers.
  • Patient, attention to detail, fast learner, committed, able to follow instructions, can work quickly and accurately under pressure.
  • Should have Planning and organising skills.
  • Customer Focused, result-oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST.
  • Students (in relevant field) due for attachment will also be considered.
  • A commitment to completing the 3 months internship program.
  • Should be based in Mombasa.

Critical Application Details:

  • The internship is for a fixed period of three months without extension.
  • Applications close on Friday 7th June 2024.
  • For current students, A Letter from your institution is required indicating you are a student and/or require internship as part of requirement for course completion.
  • Attach a Copy of National Identity Card.

Method of Application

Interested and qualified candidates should forward their CV to: jobs@fitinternet.co.ke using the position as subject of email.

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