Customer Service Representative at Stellar Human Resource Solutions
We are a Human Resource Management Consulting Company based in Nairobi Kenya providing a comprehensive range of Human Resources Solutions with your business needs and focus in mind.
Customer Service Representative
- Job TypeFull Time
- QualificationDiploma
- Experience
- LocationNairobi
- Job FieldCustomer Care
- Our client is a leading e-commerce company in Kenya, dedicated to providing customers with exceptional online shopping experiences. They pride on offering diverse product range, user-friendly website, and commitment to customer satisfaction. As they continue to grow, they are looking for a dedicated Customer Service Representative to join their dynamic team.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
- Provide detailed information about products, services, and order statuses.
- Process returns, refunds, and exchanges in accordance with company policies.
- Collaborate with other departments to address customer needs and provide comprehensive solutions.
- Maintain accurate records of customer interactions and transactions.
- Continuously strive to improve customer service processes and practices.
Requirements:
- Prior experience in a customer service role within an e-commerce company is a must.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using customer service software and e-commerce platforms.
- High school diploma or equivalent; a degree in a related field is a plus.
- A positive attitude and a team-oriented mindset.
Method of Application
Interested and qualified? Go to Stellar Human Resource Solutions on www.linkedin.com to apply
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